Rent Indeklima Reviews 

167
•
TrustScore 5 out of 5

4.8

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4.8

Excellent

TrustScore 5 out of 5

167 reviews

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4.8

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(167)

28 reviews in the last 12 months

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Rated 1 out of 5 stars

Mundbind Viser

I place an order for 6 pieces mouth viser on 13 november and waited 3 weeks after I complained that I have not received and they forgotton to send. Item arrived on 2nd December after a long wating. When I order through Facebook and through messenger they say if you order 6 pieces it free delivery. The bank have clear my payment and after few days the visor didn’t arrived and when I call they say it is in Kolding and who the hell drive to Kolding when I am In Copenhagen. Neils say ok he will look into it and send me on Thursday instead of the address of my friend hair salon which was place I then asked to send to my home address so that I able to track the item and they didn’t update me any tracking until I call again. Bad service I will never order from this company again. Yes I speak some danish and understand some but not every foreigner write good danish that why I write in English, and you do understand English and speak too.

December 8, 2020
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Reply from Rent Indeklima

Hej Veronica
Tak for din skrivelse. Vi er kede af at du har haft en dårlig oplevelse.
Vi forsøger altid at gøre vores bedste for vores kunder. I den konkrete sag er vi desværre ikke enige med dig. Det passer ikke at vi havde glemt at sende til dig. Du havde bestilt fra Sjælland med afhentning i Kolding, hvor systemet automatisk stiller dine varer til afhentning. Vi reagerer fordi dine varer ikke bliver afhentet og finder ud af at den skal sendes. Da vi ringer til dig ønsker du lige pludselig en anden adresse, hvor varerne skal sendes hen etc. Så efter en rodet proces sender vi dine varer til dig igen:-). Som det fremgår på vores side, så er vi kun på kontoret tirsdag og torsdag hvilket helt naturligt gør at behandlingsprocessen bliver lidt længere. Vi håber du trods alt er glad for produkterne og igen handler hos os i fremtiden. God dag.

PS: Vi svarer på dansk, da du også kan snakke og forstå dansk.


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