I was very pleased and satisfied with the level of professionalism and friendliness I received from the receptionist at Dartford. She had excellent customer service skills. The car was also of high standard and very cheap to rent. Best rental service I have ever come across. Would definitely recommend!
We collected our car at Luton Airport. The shuttle bus was a minor inconvenience, but once we were presented with a brand new Ford Focus with only 6 miles on the board, that inconvenience was quickly forgotten. The rates were more than reasonable, the customer service excellent, the car was fantastic. We will definitely use Rentalcars to book another vehicle when we travel next time to the UK. Thank you for a great service and car!
Pickup location was at Ninoy Aquino International Airport, Terminal 1. I arrived at Terminal 2, but there was a free transfer to Terminal 1 by Europcar. I had booked and paid for the car online using rentalcars.com and I thought I had printed off the voucher. However on collection of the car, there was some confusion about my payment as I didn't have the voucher. I would double check that you have the voucher printed out on collection. The car pickup location was excellent for getting onto the EDSA and the expressways from Manila. The car condition was excellent. On returning the car, my Fiancee was not traveling with me, so she needed to go to the local Bus Terminal. I was really impressed with Europcar's care and safety of getting my fiancee to the right location. Overall, I was really impressed with Europcar's staff, service level and the condition of the car and will definately use them again.
I booked and hired a car for 3 weeks in Lanzarote, when I got there the car we had booked wasn't available and we were offered a dinky instead and although it says on the contract that you can use a visa for booking it didn't state that a visa debit is not acceptable at your destination, therefore we could not actually complete our transaction and lost the whole booking and had to go to another (far more efficient ) company and pay there in full, also we were not told that we MUST buy our fuel from the rental company prior to taking the car and MUST purchase extra insurance that we didn't want. Tbh it was a total con job, low price on booking but actually works out dearer in the long run. Would NEVER use them again.
herts and vehicle was good . but very disapointed with 24 hour phone line of rentalcars.com which was not active at night.even after trying for 4 times about 30 minutes each time.very poor service. i have no other complaints.
Rentalcars website was easy to use, documentation and followup was very good. The prices were competitive and included extras not always covered (extra driver). We hired from Alamo Glasgow and had an excellent experience.
A friendly lady was waiting for us in the airport as soon as we arrived through passport control and despite having a long list of customers she transported us straight to their office to sign & pick up our car. How easy is that !! All staff were friendly and made us feel welcome, a great start to our holiday. On our return the standard was maintained, making the car hire experience effortless.
Good vehicle, friendly staff, and a common-sense and fair attitude to minor scratches etc. But make sure you find out where the Jucy depot is. "Christchurch Airport?" Close, but no cigar - it is conveniently nearby, but a tiresome mystery if you aren't told this. I imagine Jucy has taken to explaining this now. Otherwise all good and we will use Jucy again.
From the easy bus ride from Heathrow Terminal 1to the Alamo Terminal, to the speedy completion of paperwork followed by complete freedom of choice of ANY vehicle in my category this was a great experience and great value for money. Returning the vehicle was very simple and trouble free: perhaps request a receipt confirming that vehicle was returned in original condition. I will certainly use rentalcars.com and Alamo car rental again, certainly!
I enjoyed very much the car, the price was very good and the service excellent. Just it would be nice if possible to drop the car off also to other return points in Munich not only to Airport. Thank you for your lovely service and sure I will be your customer in the future. Emiliya Gotzian