Rentokil Initial Reviews 

Pest control service treatment was well done by Kennedy Mauye. Judy from Rasumal.

Our non-profit organisation is running into financial difficulty. On 2 June 2026 I requested cancellation or reduction of our monthly hygiene services. Despite numerous follow-up emails sent to multiple individuals, 3 months later and still no resolution. After 20 years of being a client, clearly they just don't care and choose to milk a charity organisation that look after poor elderly and disabled people because they are filled with greed.

Nick is very helpful and professional. He is efficient and always leaves the workplace tidy and clean. Highly recommend.

I felt the company did overprice for my in laws. However the young man (Christopher Grimes) that came out was very polite, friendly and did a good job overall. He said he would come out every week for 4 visits , which he did. No more issues with Rats in the loft. His guidance and expertise were excellent.

Rentokil continually do not show up.
Rentokil provide minimal bait stations
Rentokil have not shown up for 8 weeks but refuse to credit the account because it falls in a different month even though their invoice dates don't match.
Rentokil do not provide pest control at all-in fact I catch more pests than they do.
Rentokil overcharge
Rentokil break the contract by not servicing the property for 4 months at a time but believe I should still be beholden to it because I received credit notes for the service -I had to chase up the credit notes

Well I wish I had looked at these reviews before I phoned rentokil! We found damage to our lounge carpet and a gnawed peach in our fruit bowl obviously we had an unwanted visitor ! I called Rentokil fairly promptly ,surveyor arrived , well mannered and friendly , he looked a t the damage , couldn’t work out which rodent it could be ! Looked around the house , couldn’t find any possible entry holes . Because of the hot weather , we have been using an air con unit and the window is open ., so he said the only explanation is that whatever it was entered through the window so what shall we do ? Blank face ! Looked briefly at the drains , concluded rats might be in there ! Well we back onto a railway line and have seen the occasional rat out side . So I will get to the point ! The “survey “ cost £120 and basically told us nothing we didn’t know ! I have received the quote apparently to scan the drains and or set up monitoring cameras “ in the warehouse !!!!!?” The cost for this
£4196.52 !! One off VAT £699!!!!!!
As far as I can tell a Ione creature (probably a rat) popped through the open window for a little snack ! Got frightened and tried to dig its way out through the carped and floor ! There are no signs of it now no droppings ! No sighting no sounds ! Hopefully he eventually left the way he came in ! We will now close the window !!! Over £4000 !!!!! Seriously 😂🤬😂 DO NOT TOUCH THESE PEOPLE !they will attempt to rob you !!!!!!!? They don’t deserve even 1 star I’m seriously appalled

Hi the technician Richard came to clear the dead rodent and replenished the baits. He was polite andrespectful

They quoted £1200 for one mouse!!!

The whole company is a scam they have no intention of carrying anything out, they over quote you and take the £120 visit fee.

I could tell something was fishy when they would not even give me a ball park figure on the phone.

Honestly, I wouldn’t even give it 1 star after today! And the last year of service we’ve had!
Let’s not start on the gaslighting from our pest control tech Jeff, telling us basically we’re crazy in less words and we were hearing “wind or worker ants”. For a whole year, of “visits”while we heard scratching over our heads while laying in bed.. he still continued to tell us it’s wind and almost laugh about it. He came to spray ONE time…no exclusion was done, spring of 2025 was suppose to come back in the fall, didn’t claimed he needed the supplies, but yet showed up? For what????? That was it, claimed he showed up on days when didn’t. We were home on the days he said he was there and knocked, we have a dog who barks at EVERY noise. He never came, I work from home also so always home, and we have outdoor cameras. We have been in contact with, multiple people, headquarters manager Craig, and a district manager Kyle. They sent frank out, a senior tech, one visit… and he confirmed all our suspicions and we do have MOLES. Then promised to come back to help try and stop the problem & didn’t show up for multiple visits. Then ghosted us after told us his truck broke down, coincidentally that was when our contract ended BUT was promised 3 months free and guess what??? NEVER SEEN ANYONE IN THOSE 3 months. If you want pictures and a longer detailed explanation, it’s gonna be on your Facebook page, and mine! With videos and pictures.. monthly reports and text messages, as of this morning, we’ve found 4 moles IN THE HOUSE…. And they are now not in our walls and attic they are now IN OUR HOUSE.

Chandler O'Brien of Rentokil, Townsville did an excellent job for us. He is also a very well mannered and pleasant young man. We are extremely happy with the work that he did.

Paul Davies from Rentokil turned up to clean out our yellow clinical bins. He was polite, professional and very informative regarding his task and what it entailed. He completed the job to a very high standard. A credit to your company. Thank you

STILL NO SALARY PROVIDED.

Months have passed, and we are still waiting for our salary despite repeated follow-ups and promises.

If you are connected to Rentokil or Amanda Weir, please help ensure that the wages owed to us are paid.

We are simply asking to receive the compensation for the work we completed.

Please provide our salary.

Thank you for the service provided by Mr Halil
He is very responsible, friendly and check thru all place in our office and workshop
And, also the 1st person from Rentokil from so many years of contract that our company signed with Rentokil do the spring of anti-ant control
Thank you very much Mr Halil

The ant gel treatment was completely ineffective. I requested the technician to apply the gel in specific problem areas, but he refused. He claimed that applying it in a single spot would attract and eliminate all the ants. This was not the case. The ants completely ignored the gelled area and continue to roam freely around the house. I complained to customer care. But they refused to rectify the defective service and we escaping saying that they can't take complaint for one time service. They asking to convert this to AMC and pay additional amount. Really felt the payment of around 3300 was worthless. Very unprofessional approach and not taking responsibility for defective service and no intention shown to correct the problem

I used to work for a little family run business called urban planters. Brilliant company that actually had the employees interest at heart.
3 years ago they were bought out by rentokil.
From that moment, everything went straight down the toilet. We witnessed how a corporation can say all the right words, yet do everything in their power to milk customers, and employees.
Employees reward program is foolishness. Not in the interest of the employee whatsoever!
They actually removed standard Christmas bonus that employees had as an incentive to introduce a bogus rewards program boosting profits for useless shareholders & creating stress and anxiety for the poor people who carry the company.
I can say alot about how rubbish this company is& Im 1 of the good 1s. I wasn't sacked, I left recently because enough is enough!
Long story short... only a desperate fool would entertain a company like this.
It's getting worse! Daily!
Company like this needs to be shut down.
It's not a place for good people.
If you're not a good person, No morals or values that matter etc & you need a few quid.
Rentokil is for you!
Everyone else.
It's in the name.. they will pay you, kill you off mentally and physically and not lose any sleep over it lol rent you to kill you & move on to the next.
Just numbers for them.
There is no loyalty with them unfortunately.
Lol they even asked me to sign a contract regarding leaving.
They asked that I not speak badly about them or engage with any employees especially if it is to the employees benefit lol that's a No No when you help others, better opportunities etc.
I declined their contract, pathetic puppets. & Trust me, I'm being nice right now.
This is just a warning that you can ALL do better.
Kind regards to the reader.
Corporation is nobody's friend full stop.

I am writing this review to formally express my disappointment regarding my experience with Amanda weir and the handling of salary payments.
As of today, I still have not received my salary since February 28, 2026, despite continuously following up and waiting in good faith. This situation has caused serious financial hardship for me and my family. Employees deserve transparency, professionalism, and timely compensation for the work they have completed.
What makes this situation even more concerning is the lack of clear communication and accountability regarding payment timelines. Repeated delays without proper resolution create stress and uncertainty, especially for workers who rely on their salaries for daily needs, medical expenses, and family responsibilities.
I strongly encourage immediate action to resolve all unpaid salaries and improve communication with workers moving forward. Delayed compensation damages trust and reflects poorly on professional standards.
I hope this matter will finally be addressed fairly and responsibly.

still waiting for her update can anyone help me?

Rentokil Kenya's bedbug process is ineffective! I had bedbug bites the first night back in my bedroom after 2 weeks away. The chemicals used have a sickly sweet smell too!

The service I received from the engineer, Paul Davis, was second to none. He introduced himself, explained what he was going to do during the service, and showed me before and after pictures to enable me to have a clear understanding of the service he had done. He was lovely to chat to and friendly. He is a credit to your company.

Always have a positive experience when using services of Rentokil. Steve Leadbeater is always professional, friendly and nothing is too much-an asset to the company.

job well done for robert and
jeremy