It's too complicated to make payments or even view Saldo. You need to approve the process 5 or 6 times using MitID, and it can't remember the last settings the app, need to read all the data every... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Resurs Bank made the whole process incredibly smooth and fast, exactly what you need when an unplanned purchase comes up. The approval was quick and the credit terms were clear from the start. Highly... See more
Company replied
App can be improved, so payments don't stuck or charged multiple times. Otherwise really smooth automated process.
Company replied
My rating should be 0. Resurs Bank Danmark´s IT department are totally incompetent. We have tried 5 times to create a savings account, but just receive a "Vi kan ikke behandle din ansøgning" besked ev... See more
Company replied
Company details
Written by the company
Dette er vores officielle side for Resurs, her besvarer vi dine spørgsmål og kommentarer. Find svar på de ofte stillede spørgsmål i vores FAQ: www.resursbank.dk/kundeservice
Contact info
Delta Park 46, 2665, Vallensbæk Strand, Denmark
- 39 13 16 00
- mail@resurs.dk
- resursbank.dk
3.0
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Information about instalments is not…
Information about instalments is not clear enough
September 7, 2026
Reply from Resurs Danmark
Hi Alejandro
Thank you for your feedback. We appreciate you taking the time to share it with us. We're always looking for ways to improve our communication and make information about instalment options clearer and easier to understand.
Ønsker dig en god dag!
Med venlig hilsen Resurs / Christina
thanks so much for the nice servise
August 31, 2026
Reply from Resurs Danmark
Hi Peter
Thank you so much for your kind words. We’re delighted to hear that you were happy with the service you received.
We truly appreciate your feedback and thank you for taking the time to share your experience.
Kind regards Resurs / Christina
Is too complicate to do payments
It's too complicated to make payments or even view Saldo. You need to approve the process 5 or 6 times using MitID, and it can't remember the last settings the app, need to read all the data every time, or implement face id will be much better
They should learn from other apps, such as Norwegian's, which are much more user-friendly. 🙂
August 28, 2026
Reply from Resurs Danmark
Hej Roberto
Tak for din ærlige feedback. Vi beklager, at du oplever det som besværligt både at betale og at se din saldo.
Vi forstår godt, at det kan være frustrerende, når der kræves flere godkendelser med MitID, og når appen ikke husker dine indstillinger, så du skal gennemgå de samme oplysninger igen. Vi sætter pris på, at du har taget dig tid til at dele dine erfaringer og forslag til forbedringer.
Det er værdifuldt for os at få indblik i, hvordan vores løsninger opleves i praksis, og vi tager din feedback med videre i arbejdet med at forbedre kundeoplevelsen.
Tak fordi du delte din oplevelse med os.
Vi ønsker dig en fortsat god dag.
Med venlig hilsen Resurs / Christina
App can be improved
App can be improved, so payments don't stuck or charged multiple times. Otherwise really smooth automated process.
August 21, 2026
Reply from Resurs Danmark
Hi,
Thank you for your feedback. We are pleased to hear that you found the overall process smooth and automated.
At the same time, we appreciate your comments regarding the app. We understand how frustrating it can be when payments get stuck or appear to be charged multiple times. Feedback like yours is valuable and helps us identify areas where we can improve the user experience.
Thank you for taking the time to share your experience with us.
Kind regards Resurs / Christina
Reply from Resurs Danmark
Hej,
Mange tak for din tilbagemelding. Det glæder os at høre, at du er glad for Resurs Bank og tilfreds med din oplevelse hos os.
Vi sætter stor pris på, at du tog dig tid til at dele din mening, og vi ser frem til også at kunne hjælpe dig fremover.
Vi ønsker dig en fortsat rigtig god dag.
Med venlig hilsen Resurs / Christina
I am satisfied with this cash support
April 16, 2026
Reply from Resurs Danmark
Hi,
Thank you for your feedback. We are pleased to hear that you are satisfied with the financial support you received.
We truly appreciate you taking the time to share your experience with us. Your satisfaction is very important to us.
We wish you a wonderful day ahead.
Kind regards Resurs / Christina
Reply from Resurs Danmark
Hi,
Thank you very much for your positive feedback. We are delighted to hear that you are happy with our bank and satisfied with your experience.
We truly appreciate you taking the time to share your thoughts with us. Your feedback means a lot and motivates us to continue providing great service.
We wish you a wonderful day ahead.
Kind regards Resurs / Christina
My rating should be 0
My rating should be 0. Resurs Bank Danmark´s IT department are totally incompetent. We have tried 5 times to create a savings account, but just receive a "Vi kan ikke behandle din ansøgning" besked every time. The so -called "customer service" is a joke, a woman who can´t answer any questions and keeps us on hold why she talks to another, equally incompetent colleague, and eventually returns to say "we are experiencing technical difficulties, try again next Wednesday"!!!! The bank is not serious, we don´t advice anyone to invest their money with these amateurs.
August 14, 2026
Unprompted review
Reply from Resurs Danmark
Hi Ronny
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand how frustrating it must be to encounter repeated issues when trying to open a savings account. We also appreciate that this has led to disappointment with both the application process and the support you received.
We strive to provide reliable services and helpful customer support, and we regret that your experience did not meet those expectations. Your feedback regarding the application process, technical issues, and customer service will be taken seriously and shared with the relevant teams for review.
Best Regards Resurs / Christina
Thank you again for bringing this to our attention.
Kind regards,
Lifesaver for unplanned purchases
Resurs Bank made the whole process incredibly smooth and fast, exactly what you need when an unplanned purchase comes up. The approval was quick and the credit terms were clear from the start. Highly recommend for anyone needing flexible financing on the spot.
August 5, 2026
Unprompted review
Reply from Resurs Danmark
Hi Ayman, Thank you for your wonderful feedback! We're delighted to hear that the process was smooth, fast, and easy for you. Providing clear information and flexible financing options when our customers need them most is very important to us.
We truly appreciate your recommendation and thank you for choosing Resurs Bank. We wish you all the best and look forward to assisting you again in the future!
Kind regards Anna, Resurs.
Reply from Resurs Danmark
Hi Rosemarie!
Thank you for your feedback! We're happy to hear that you found the application process accommodating and easy to complete.
We also appreciate your reminder about the importance of staying on top of payments. Thank you for choosing Resurs, and we hope to continue providing you with a smooth and positive experience.
Kind regards Anna, Resurs.
Very easy and simple to use !
July 11, 2026
Reply from Resurs Danmark
Hello!
Thank you for your review. We're delighted to hear that you found our service easy and simple to use.
Creating a smooth and user-friendly experience for our customers is very important to us, so it's great to know we've met your expectations.
We truly appreciate you taking the time to share your feedback. If you ever need any assistance, please don't hesitate to contact us.
Have a wonderful day!
Kind regards,
Cornelia
Resurs
Reply from Resurs Danmark
Hi,
Thank you for your kind feedback! We’re delighted to hear that you find the process easy and smooth – just as it should be.
We really appreciate you taking the time to share this.
Best regards Resurs / Christina
Reply from Resurs Danmark
Hi Corazon,
thank you for your feedback! We’re glad to hear that you find our services flexible and helpful for your needs.
If you ever have any questions or need assistance, please don’t hesitate to reach out to us.
Kind regards Anna,
Resurs.
So quick to help
June 17, 2026
Unprompted review
Reply from Resurs Danmark
Hi Kwame,
Thank you very much for your kind words. We’re really pleased to hear that you experienced quick support – that’s exactly what we aim for.
If you ever need any assistance in the future, you’re always welcome to reach out to us.
Kind regards
Anna,
Resurs.
Fair and good
June 17, 2026
Reply from Resurs Danmark
Hi Stefan,
Thank you very much for your message. We’re glad to hear that you find our service fair and good – it truly means a lot to us.
If you have any questions or need assistance, you are always welcome to contact us.
Kind regards
Anna,
Resurs.
Useless AI support
Resurse Bank just bought my loan. They refuse to provide payment details, unless I install their app and/or agree to a bunch of new terms.
Their "support" is just a useless AI bot, which can only tell me to agree to the terms before I can get more information.
Update: I managed to find an address to send them a formal complaint. Instead of an answer, they just sent me a link to another app.
June 15, 2026
Unprompted review
Reply from Resurs Danmark
Hello Jørgen, thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. This is not the experience we aim to provide.
We’d like to clarify that you should always be able to access important information about your account, and we understand your concerns regarding communication and access. We are continuously working to improve both our services and support channels.
Please feel free to contact our customer service directly so we can look into your specific case and help resolve this as quickly as possible.
Kind regards
Anna,
Resurs.
Reply from Resurs Danmark
Hej Vasile
Tusind tak for din fine kommentar det betyder rigtig meget for os!
Ønsker dig en god dag!
Med venlig hilsen Resurs / Christina
Reply from Resurs Danmark
Hej Ripu!
Det er dejligt at høre, at du er tilfreds med den hurtige service.
Tak fordi du tog dig tid til at skrive en anmeldelse.
Ønsker dig en god dag!
Venlig hilsen,
Resurs / Minna
Reply from Resurs Danmark
Hi Maes
Thank you for your feedback. We´re happy to hear that the process felt easy and smooth for you.
Wishing you a nice weekend.
Best regards Resurs / Christina
I tried to get a loan four times. Terrible website.
I tried to get a loan four times from elgiganten store via resurs bank, thinking there might have been an error in the loan application process. I wanted to buy my mom a new phone, which costs 10,000 Danish kroner—a perfectly reasonable amount to get a loan for such a small amount. But judging by your reviews, you're not particularly interested in your clients or your earnings. I'm not surprised your rating is almost zero. Because you're the only one I've ever been rejected from. A terrible website; you can't even contact your bank through it, and they don't respond to emails. I don't quite understand why these banks exist if they can't approve a loan of 10,000 Danish kroner.
March 27, 2026
Unprompted review
Reply from Resurs Danmark
Hi, thank you for your feedback.
I’m sorry to hear that you are not satisfied with the experience and the decision that was made.
When submitting an application, and if this results in a rejection, it is based on many different factors. We look at taxed income, expenses we must take into account based on your life situation, as well as your total debt. We are also obligated to consider a potential interest rate increase on your total debt to ensure that you have the ability to repay the credit.
Unfortunately, many people feel rejected regardless of the size of the credit amount. We regret that we cannot assist you this time, but you are always welcome to apply again at a later time if you wish.
If you have any further questions, you are always welcome to contact our customer service during our opening hours.
Have a nice day!
Kind regards, Resurs / Minna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.