Reply from Riverisland
[REPLY]
- Reviews (39)
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- Emma Jenrick
- Manchester, GB
- 1 Review
Awful customer service!
I purchased a pair of shoes online. After 6 days they had still not arrived. I emailed river island to ask when I would receive them only to be told that they had been returned to the warehouse and I would recieve a refund - no explanation why! The shoes are now sold out so I can't even reorder them! Then just to rub it in even more I received an email saying they were sorry I chose to return the item! Never had service like this from any other retailer.
- Fredrik
- 4 Reviews
Good.
Ordered a week ago. Was delivered to me this morning just as it said. Would have wished that they would try to exceed my expectations by delivering faster. The clothes are really nice!
- Sascha
- 1 Review
Great.
I ordered some clothes late friday night 29/3 and the items arrived thursday 4/4 (I live in Denmark). There were no problems with the delivery, or with the items. The only thing I'm a bit sad about, is a jacket I had been looking at, and when I was going to order it the next day, it was sold out in my size. But overall a great site.
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- Tracy Morgan
- Swansea, GB
- 1 Review
Never buy from them in Spain
Terrible experience with this company. I spent over €200 with them to deliver from the UK and the package never arrived despite them saying they do deliver to a PO Box address. (We live in the campo and the postal service do not deliver to our address so like many we have a post office box in our local town to collect mail). They are taking an age to refund the money to me. We never received the package from them and their customer service facilities are abysmal, full of defensive and convoluted comments. See below: Awful experience.
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>> Please be advised that we do in fact deliver to PO addresses. However from reading previous emails it would seem that either customs / the local postal service which we have handed the parcel to for delivery have advised they need extra identification for this.
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>> Whilst we cannot control the terms or operational guidelines of various local customs and postal services bases, we do uphold the policy that we do deliver to PO and BFPO addresses. We do understand that requiring additional identification can be frustrating, but regret that aspects like this are wholly out of our control.
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>> By proof of return, we would advise to keep the email stating the parcel has been returned. We realise that this has not been physically returned by yourselves as you never received this.
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>> As previously stated, please do be aware that our conditions state returns can take up to 28 days. Normally this is quicker, but we do have to state this in case of aspects such as customs delays.
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- Lindianna Morgana
- Palm Beach, US
- 1 Review
Buyer Beware
Ok so I should have taken the hint when I had trouble getting my transaction to go through using PayPal. When I placed my order the heading said free shipping but when the total went through an extra $20.00 had been tacked on. I immediately emailed customer service and after three attempts I have been told that promo expired. Come on now why promote free shipping when its NOT. Now on top of that I have been notified that duty must be paid and at an inflated rate. So now we are talking about an additional $75.00 with the free shipping not being free. So my $ 235.00 + order has now become over $300. BUYER BEWARE if it happened to me it can happen to you
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- Samantha Wright
- 2 Reviews
Don't do your Christmas shopping there
I bought a Christmas gift there for £30 which the recipient didn't like. I tried to return on 27th December and after a long queue got to the front to be told they weren't doing returns today! Returned today to have another go to be told that I could only have a gift card because it had gone beyond 30 days since I'd bought the item. I remarked that I was suprised they had such a short return period during the Christmas period and they said actually it had been extended to 30 days for Christmas - it is usually 14 days!
River Island I won't be coming back.
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- Natalie Luise
- 1 Review
The beginning of the end for river island
Order from their website, you may or may not receive it but if like me you don't they won't accept any responsibility for it! Do they care? No! It's a shame that one of britains leading retailers has become its own worst enemy and will probably see to its own downfall
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- Colin Stratton
- 1 Review
Most appalling service ever experienced
On Thursday 20th Dec I went into a River Island store where I purchased a top and a gift card. £38 in total. The staff told me it hasn't gone through and they would enter it again, again I was charged £38. While in store I phoned my bank who confirmed I'd been charged twice. The manager advised me to leave the store without the goods and call customer services, oh and that she herself would call me back. It is now 8 days later and my account was charged and River Idldnd still owe me £76 plus compensation for phone calls, time and stress. The email system and phoning to customer services is beyond pathetic. I am still waiting but they won't do anything unless I continuously chase them. I work in accounts myself and I know that they can check if they have has the money but apparently they can't. So to sum up be very careful trusting this company. Store staff are untrained, customer service are feeble and uncaring, accounts and financial systems clearly in chaos. How long can this company last I wonder?!
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- Jagoda Rebizant
- Marbella, GB
- 1 Review
unacceptable
If you want to shop online save yourself a hassle by doing it! This is the worst online strone I have ever shoped in. I have used my card to pay twice, the money was taken twice!! but the order was declined, the money came back to my account after 2 weeks!! Then I have used my partners card and the order was declined as well, money were taken and they never came back and now it is a month after the order. I keep writing to them and they are coming back with the stupid replay that I should explain my position with the cards....?NEVER AGAIN!!! I have ended up with no clothes and no money in my bank.
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- Charlotte Matton
- Hampshire, GB
- 3 Reviews
Basically...
River Island offer a never-ending stream of fashionable clothes that I personally love. When I was younger River Island was my all time favourite shop because everything they sold was so cool, now, it's pretty shit. Sure there are still the odd items of clothing that I have the urge to buy, but there is just one thing that stops me. The price. I can't understand why 99% of the items being sold are so over-priced! I'm sorry to say it but I could go into shitty Primark and buy something that is pretty much the same for half the price, if not less! Sure, if I bought it in Primark I would wear it to death and it'd probably be unwearable after 2 weeks, but at least I wouldn't have a fear of ruining the item every time I went out and everytime I looked at it thought 'Ooh I better not wear that to this occassion because if it got ruined that'd be £50 down the drain'.
I understand how there is a great demand for profit in every company, but if the price keeps getting higher, the amount of loyal customers will fall.
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- AM
- 16 Reviews
Handled problems well
I ordered a few bits from their website and the next day delivery didn’t get there next day, when I asked why they hadn’t got there next day they apologised (I cant remember if it was their fault or the couriers) and refunded me the postage without me having to ask. I think this is excellent customer service, I think everyone makes mistakes, its how you handle those mistakes which counts!
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- Toni-lea Simonite
- 1 Review
Unprofessional company who cant treat there customers fairly.
To whom this may concern,
I am very dissatisfied and disappointed with your recruitment process,I applied for a job at the meadowhall store which was a Temp Sales Advisor 16/20 Hours (Mon-Sun 11am-8pm) (ref.RISASSP-GZL2-TUPR),after I applied a few days afterwards i got an email asking if i could make and appointment for an interview.The Recruitment Event should of taken place on Tue, 27 Nov 13:00.On the 20th November i received an email saying :
Re: Sheffield Meadowhall - Temp Sales Advisor 16/20 Hours (Mon-Sun 11am-8pm)
Dear Toni-lea
Thank you for your recent interest in for River Island.
The position you have applied for has now been filled.
Please look out for future vacancies and re-apply.
Kind Regards
Human Resources.
Since i applied for a interview on the 27th which is my mums birthday which i was ment to attend a meal at 12:45,for the bookings i had to ask my dad to cancel my place within the family meal.I find it real unprofessional that the place's have been filled without every one being interviewed that was promised an interview.Being told I could no longer have a interview for this I am not able to spend my mums birthday with her because all the the tables are now fully booked.This is all your fault due to your unprofessional HR staff.After all of this because my family means everything to me, to miss this day was very important and I now refuse to step into your store,Tell people how unprofessional you are and i will give a bad reference about this until I am satisfied that you have done something to make up for my loss.You have lost a very valuable customer since I'v bought quite a lot of your products if not all of mine.
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- Joe Wlitshire
- Birmingham, GB
- 27 Reviews
Solid gear
I've bought a couple of suits here over the years and although they are never going to be "power" suits, they are perfectly serviceable and the cut is very comfortable. I tend to use them more for day to day work than if I were meeting an important client, but for what they are they are very good.
- David Scotland
- Leeds, US
- 2 Reviews
The Left Hand doesn't know what the right hand is doing.
Put a gift card sale through the website. Didnt get the confirmation from River Island but I got one from Paypal. So i rang to check the order went through, I got bounced from one line to the next, called various different numbers. In the end spoke to a manager who insisted they don't accept paypal as a payment. So i asked them to go on their own site and go through the checkout process and buy a gift card as it clearly uses paypal to take payment.
In the end, i have had to send my paypal email to River Island so they can see i paid by paypal as they have no record of my order. I was told it would take 48 hours to get back to me which is fair enough. My main concern is time its taken to solve this issue. A company the size of river island should know which payment services its website is using.
- Valentina
- 3 Reviews
Falla la plataforma de pagos
Al efectuar el pago, se bloquea el importe en la cuenta, pero la compra no se ha efectuado. Además de no poder comprar, tienes que esperar una semana a que el dinero vuelva a estar activo en tu cuenta.
- Shauna
- 4 Reviews
Love it love it love it!
I love River Island, up to trend at affordable prices, it is also the only place that does my leg length being a shorty!!
- Spindoctor
- 19 Reviews
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- Lorena Bushaway
- Crawley, GB
- 16 Reviews
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- John Richards
- Hampstead, GB
- 3 Reviews
'GUILTY BY ASSOCIATION' OF ABYSMAL SERVICE
River Island used to be one of my favourite companies. That was before they chose YODEL as their preferred courier.
Just check out the abysmal rating of Yodel on the Trustpilot website and you'll soon see the problem; goods delivered extremely damaged, not delivered at all, stolen by employees, 'next day' paid-for delivery taking over 7 days and much effort on the part of the recipient, lies, fraud and featuring on BBC's Watchdog and being ranked the worst courier company out of the 34 rated in the UK.
Yet despite all this and many customers asking River Island to stop using this abysmal courier, River Island continue to do so.
Until such time as River Island, Amazon and other companies stop using Yodel I will not be placing orders from them as it is evident that they don't care a hoot about customers. Life's too short.
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- Vicky p
- Athens, GR
- 6 Reviews
Quick delivery, good quality
I ordered a dress and I got it in a few days, all went well. The dress itself is amazing! Well made and of high quality. I had some problems tracking my order, but everything turned out fine so I have no complaints. Their website does need to improve a few things, but I'd definitely recommend it to a friend. Give it a try :)
- Isabella W.
- 3 Reviews
Very satisfying
This webstore is just great. I ordered a dress to come from England to Denmark, and in 2 days it was at my house. There were no harm to the package and i received a beutiful dress. Great job! I also think that it was great that i were able to follow my package, while waiting for it to arrive.
- i hate yodel
- Neath, GB
- 2 Reviews
Perfect... But they deliver using YODEL :(
Downloaded the iPad app, easy to use, love it! Ordered 4 times, always arrived a few hours later than stated... And then once yodel sent it to the wrong depot and didn't know how to get it to the right one. The river island customer service were more than helpful and gave me a full refund. Wish I could buy from there again but Yodel are the worst delivery service around!
- michelle
- CoDonegal, IE
- 34 Reviews
- Sam
- London, GB
- 6 Reviews
Poor website
The poor website design hampers the experience of shopping on this site. I used to shop from here regularly but the website re-design over the past year or so makes the experience frustrating.
- KC
- -, GB
- 14 Reviews
Not as good as it used to be
Ordered a dress online. It was delivered late first of all and once opened It look nothing like it did online.
I ordered a it a size larger and it was still hard to get on and off and was very short. Size's are not very accurate at all. Colours and design allways look different. Not very good quality for the price.
- John W
- London, GB
- 5 Reviews
Perfect produce, little slow on delivery
Got the product in perfect condition. Delivery was considerably slower than another online clothing retailer from whom I had placed an order with on the same day.
- Skaidre Jusaityte
- Newcastle, GB
- 1 Review
never again
I am so frustrated with River Island. I have never experience such a bad customer service in my life. I don't mean the staff, I am talking about their online store. I have read reviews that their online shopping experience is bad as the clothes don't fit the description or the delivery is slow. However, I was out of the country and I was in a need to buy a coat as a Christmas gift. I ordered everything and prepared it is going to be late (slow delivery). However, after two weeks I have received an e-mail saying that a PART of my order is delivered. Apparently, they charged me a £4 delivery fee to send me shoes that I wouldn't have bought otherwise and couldn't send me a coat because they don't have it. TWO WEEKS to let me know! Now it's after New Years and I still don't have a gift for my boyfriend. I wish I could sue them or they'd go bankrupt, they deserve it for they are officially the worst retailer in the world.
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- Jenny Reeve
- lewes, GB
- 41 Reviews
Tacky
I used to buy from River Island a lot. Now though, I find that a lot of their cloths look tacky and are not made as well as they used to be. I hardly ever buy from there now, I always pop in for a browse but seem to come out empty handed and disappointed.
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- Lesley
- Warminster, GB
- 17 Reviews
Fond memories
Used to be good and would buy a fair amount from River Island. Then recently either my tastes dramatically changed or their designers had their eyes removed. Never had any issue with quality though.
- Abi
- Sheffield, GB
- 6 Reviews
so - so
I used to shop at River Island quite often however started to notice that the clothes I bought from there (in particular the tshirts) got holes in them. I wouldnt mind so much if the prices were cheap but when you have other shops that are cheaper selling the same sort of thing its quite annoying! I must admit that I love River Island handbags and they do tend to last. I find some of the clothes a little chavvy at times and a bit dated. The mens clothes seem to be more fashionable than the womens.
- Mrs Bacchus
- 7 Reviews
- Janet McLean
- Glasgow, GB
- 5 Reviews
:¦:-•:*'"*:•.-:¦:-•* FABULOUS * -:¦:- * HIGHLY RECOMMEND -:¦:-•:*'"*:•.-:¦:-
I have ordered a number of times online and have found the service fantastic. Your order is delivered within 48 hours normally and the garments are all on hangers.
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- Shelley Soon Ward King
- 14 Reviews
love the clothes bit too pricey :(
i do love the clothes ive bought jumpers, skirts and coats oh and boots, all lasted well and washed well (appart from boots lol) but the items are sooo pricey i usually wait for the sales
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- Jenna J
- Manchester, GB
- 3 Reviews
Love this site!!!
Excellent service! Love this site although leaving a dent on the bank balance haha
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- sophie
- essex, GB
- 5 Reviews
Ok.
I feel that i payed alot of money for not very good quality clothing. The jeans i buy from here, stretch. Also, i bought a grey top with sequins, and they kept falling off after a day. I bought a cardigansize 12 and after a few days it looked like size 16!!
Some of the clothing is good quality, like the t-shirts.
But to be honest, i have stopped buying from here as its a rip off.
But it used to be my Fav shop!
- Julie
- 3 Reviews
- Anita
- 7 Reviews
I recommend!
Love the designs and the fact that in case you do not like the items
you can return the clothes to any River Island shop with no fuss whatsoever.
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- Sarah & Jack
- 3 Reviews
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