Rockport Reviews 

I loved Cobb Hill sandals. Beautiful styles and comfort, well made, long lasting. Now they are gone. The Rockport ones are vinyl and crack and are useless after one season or less and yet they charge the same high prices. It is always sad to lose a great product!

The worst customer experience imaginable - I have worn Rockport boat shoes for decades. But never again - Barely 3 months after buying a pair of Rockport’s Southport boat shoes and wearing them a couple of days a week, the soles of both shoes began to separate and peel off from the shoes. When I raised a complaint with Rockport Customer Service, including a photo, Rockport said that the shoes merely reflected “normal wear and tear” and that, in any event, my complaint fell outside their return/credit period, but they offered me a 20% discount on a future purchase. No thank you.

Contrast these defective shoes to the longevity of the now by-gone Rockport Perth shoes, which I loved and which lasted years. My most recent pair of the Perths - about 3 years old - are going strong with the soles on both shoes still properly attached.

Terrible customer service and terrible product quality. Shame on you Rockport and your owner Authentic Brands.

ROCKPORT BUYERS BEWARE -- ABSOLUTELY DO NOT BUY!! My Rockport shoes cracked and split in multiple places the first day I wore them. They're advertised as leather, but leather doesn't flake off of another surface as if it were sprayed on. The shoes actually look so badly distressed, they cannot be worn out in public, let alone for business meetings.

When I contacted Rockport and sent photos, they claimed they felt my pain, but said they would not replace the shoes because I bought them on Amazon, and to go Amazon for redress. I responded by asking if they stand behind their products, as it's their shoes that failed on the first wearing, not Amazon. They offered a 20% discount coupon, as if I'll ever buy their products again.

DO NOT BUY ROCKPORT SHOES -- THEY'RE A FRAUDULENT OPERATION.

I ordered the Rockport Pro Walker Tennis shoes and so very happy with my purchase.
The fit extremely well my legs are not as tired as with other shoes!
I highly recommend as they are the most comfortable shoe I’ve ever worn!

I ordered two pairs of shoes from Rockport.ca for a Father's Day sale on June 19, total price before tax was $204.00. On June 24 I received an email stating my ordered had been "cancelled" and "we are unable to fulfill your order" and that I would be refunded. I looked up the items on the website and they were still showing as available but at full price, so I responded to Customer Service indicating I did not want a refund and if the items were out of stock I wanted a rain cheque. They responded "we are unable to offer rain checks for items that are out of stock" and said the website would be updated shortly to indicate the out-of-stock status. On June 29 the items were still showing as available at full price of $340, so I ordered them and they shipped and arrived. So it appears they simply did not wish to honour the sale price and lied to me. Awful.

I ordered a pair of shoes 10 days ago. It shipped but appears to be stuck in Texas. I have no idea where they are. Ordered them for a Cruise and no will no receive them on time. No communication even though I signed up for it. First time ordering Rockport and will likely be the last. Poor business!

I would like to leave a review for Rock Port Shoe customer service...unfortunately, it doesn't exist??

I have been buying rockport for over 10 years. The latest shoes broke within the first month of owning them. I brought up the issue to Rockport and they refused to do anything about the shoes.

What was communicated to me, poor quality of their product is what they expect. They do not stand by their products.

I cant make this stuff up!

In the last 3 yrs Ive purchased mens shoes from Rockport. Both times the shoes wore our w/n 8 months, very poor heel quality.
Much worse you CANT Reach a Customer Service Rep on the phone. They will gladly take your $$$MONEY but care less about reaching out to your issues-concerns and questions. I contacted their web site for someone to call me and all I got was an email response. No didnt resolve anything, didnt even address my concerns. I left Verizon due to poor CUSTOMER SERVICE, now ROCKPORT is doing the same Bull Crap to Loyal Customers. I guess I 'll have to buy from someone who Cares.

I am a long time Rockport customer and have been very disappointed with the declining quality of their products. I used to buy DressSports for business and they lasted for years. The last few pair of Rockports (sports/walking shoes) have not been as comfortable and have fallen apart far too quickly.

I returned a pair of £300 boots last year and still not received a refund. Rockport have emailed me to confirm they received the boots back and would refund. Everything i get in touch I am told it will be passed on to the accounts team but to no avail. Im currently in the process of going through Ombudsman. This experience is so stressful as £300 is a lot of money. There is no customer service number to speak to someone and emails don't always get responded to. I would highly recommend that you do NOT purchase for Rockport!

Company support on orders does not exisit. Would cancel order if it was possible. DO NOT BUY FROM ROCKPORT.

Shoes are poorly made and buckled on the sides. I tried numerous times to return and it didn't work. Should have ordered from the website and I am out of 53 dollars. I will never do business with Rockport again, not even in a brick and mortar store. When I first started return, site said that I have until 3/18 to return them. A lie.

Hardly worn boots that have split on the sole after 15 months! I have a pair of American made Rockports that are 30 years old and still going strong.
Cheap Chinese made rubbish. Will we ever learn?

Less than a year ago, I purchased a stylish men's Rockport walking boot (for $150) on the assumption Rockport makes a quality product. WRONG! While I give the shoe model purchased a 5 star rating for style and a 4 star rating for comfort, I ultimately rate this shoe
1 star because after only 5 months of minimum wear,
the rubber soles started coming apart and falling from
the main shoe. With gorilla glue, I kept patching the
soles back to the leather of the shoe, but the deterioration of the shoe soles has continued to the
point where I either now have to spend $90 to have
shoes resoled or buy another brand of shoe. Very
disappointing.

I ordered the wrong item (my fault). I went through the return process. The process is confusing and incomplete. I did not receive a return label. No instruction other than to take it to a "Happy Returns" location.

Tried calling customer service. Open from NOON til 5 - are you kidding? Tried speaking to a live person; they don't offer live people.

I have worn Rockport shoes for 50 years. I had reordered 2 more pairs shoes. After this experience, I cancelled.

My shoes that were rarely worn and kept in my closet with no sun or over heat that they were exposed to.I decided to wear them. I drove to a coffee shop and after get out the car I heard a dragging sound. I looked down at my shoes to see the problem... I found not one shoe but both shoes rubber soles were flapping half way down from the heal end of both shoes.
How outrageous was that? I think their shoes need to have a stamped expiration date on them. That way one could at least have some awareness in advance to prevent the hazard of possible tripping at a given point. The composition of their rubber is substandard as many have seeming experience. Unfortunately if I could I would give their product a negative star.

Bought a pair of Rockport's similar to these, didn't wear them right away, they sat in the closet for awhile. Then on the second time of wearing them the sole came apart and started disintegrating WHILE I'M APPEMPTIMG TO NAVIGATE AN AIRPORT! When I got back home I contacted Rockport and asked them to stand behind their product. Because I no longer had the receipt they wouldn't stand behind them despite that they are clearly like new!!! I even sent them an image of the newness and the defect. Clearly I will never buy an Rockport shoes ever again. Don't say I didn't warn you!

Do not buy from Rockport.com. I ordered two pairs of shoes from them. The shoes were delivered but didn’t fit well so I wanted to return them. I tried to return them but the website said that the shoes were never delivered and are still processing. The shoes are not still processing I have them. Since the are “processing” I cannot get a return label. I tried calling customer service it’s an AI rep that can’t help. When you try to speak with a representative it says they have no live agents working. I sent an email and get canned responses. No help whatsoever. After trying and trying now my 30 day window to return the shoes has closed. DO NOT BUY FROM THIS COMPANY!!

We purchased and received shoes Dec. 13,2025. The shoes were a gift opened Christmas Day December 25,2025. They did not fit and the design not liked. We left for a 3 week vacation right after the holiday. When we returned from vacation I contacted the company for a refund on Jan, 21,2026. Theyvrefused a refund or exchange because it was pass their 30 day policy even though it wasn’t received until Christmas, December 25th. This is very poor customer service and very disappointing. We will not be using this company again.