Dirk Rossmann GmbH Reviews 

After nine days, still no reply from customer service. I received at package where everything in it smelled so much of perfumey chemicals, that the whole family felt ill. I wrote immediately to customer service. Offered to wash the things in plastic packages, but I cannot use the flour, which stinks both outside the bag and inside. No response. I wasted that money, and am VERY angry.

While there is everything I am looking for, the darn website is awful. I've been trying for a few days to place a fairly large order and when I try and enter my shipping location (3rd party shipper as I am from Canada) there is a glitch and keeps bringing me back to the cart. I reached out to their customer service a couple of days ago and have had radio silence. HELP a sister out!

I am extremely disappointed with my experience. My order arrived in a terrible condition due to very poor handling during delivery. The box appears to have been thrown around or handled very roughly, causing more than 10 bottles of body wash to burst open and leak completely. When I opened the package, several bottles were empty because all the soap had spilled into the carton.

The leaked soap soaked the entire box, covered all the remaining bottles, and even spilled onto the floor when I unpacked everything. I had to spend a long time cleaning over 30 bottles that were covered in soap, as well as cleaning my floor. It was messy, frustrating, and completely avoidable.

This level of packaging and handling is unacceptable. I paid for products that I never got to use because they leaked out before they even reached me. This was a very disappointing experience and reflects a lack of care and professionalism in the delivery process.

I expect much better quality control and handling, and I hope this issue is taken seriously so it doesn’t happen to other customers.

Clean pricing details with nearby pickup options. Since the website is not in english , had to face some difficulties. Otherwise good.

All Good say the dogs

Shame on you for having system/app issues in Hungary for over a week now!

Coupons? Unusable. Order online? Not possible.

Paying with gift card? Also not possible.

Customer service? Chat said not abailable before 23rd December. Phone said customer service is closed. No answer at all via e-mail.

I cannot do my planned shopping with my gift card not to mention the offers I miss becauee of this.

The worst staff in the online store. Disgusting customer service. I ordered three packages, they didn't process them for 5 business days. They canceled the order on the 7th day. They only refunded me for one package. They didn't refund me for the other two and no one from the customer service answers my questions.

rossmann is so bad! really bad returning policy. they should be ready to get sued! i’m coming for you

You can't blame Rossmann for doing this when you're looking for a job, because it's part of the “zeitgeist”: promising a job after numerous interviews (face-to-face and over the phone) and then realising after you've done your homework on the trial day and received a negative response that it was all a sham. Many companies do the same, probably justifying to the State that no one wants to work, while on the other hand collecting money from the State. But wasting the candidate's precious time. Responding honestly to a candidate means respecting them.
To lead them to believe in a false opportunity is to mock them.
So if the choice has already been made, don't bring in the others.
We wouldn't want them to do it to us.
Here are 10 good reasons to act with respect:
1️⃣ Respect everyone's time.
2️⃣ Preserve human dignity.
3️⃣ Represent the true corporate culture.
4️⃣ Strengthen the employer brand.
5️⃣ Don't burn bridges for nothing.
6️⃣ Be consistent with your values.
7️⃣ Avoiding a posture of superiority.
8️⃣ Contribute to a more humane labour market.
9️⃣ Save time in the long term.
🔟 Show humanity. Quite simply.
Applicants don't just come to try their luck.
They give of their time, their energy and themselves.
💡 Treating them well is not a bonus.
It's the basis.

On June 7, 2025, I had an appalling experience at the Rossmann branch in Mersin Forum AVM, Turkey. I was mistreated by the store manager (who refused to give her surname) and other staff who acted unprofessionally and arbitrarily.

The power went out only in their store, and instead of handling it calmly, they refused to let me leave—even though no payment had gone through. The cashier said, “You’re not leaving,” and the manager insisted I had to wait. This kind of behavior is unacceptable. If money had been withdrawn, I would be the one suffering the loss—not them. I offered to verify everything with cameras, but they continued to argue and tried to detain me.

When I got upset, the manager interrupted a private conversation I had with my sibling and even warned me about my tone. When the argument escalated, she called mall security first to intimidate me. I then stepped outside and called security myself to report the situation. Meanwhile, your staff continued gossiping about me at the counter while I was outside and my sibling was still inside.

This store has completely lost control. The staff are generally rude, untrained, lazy, and lack integrity. On a previous visit, a staff member gave false information about a product and even took it out of my hand to put it back on the shelf.

Rossmann Turkey's head office was informed, and they promised to respond in 72 hours. They did not. On June 12, a junior employee finally called and downplayed everything, repeating false claims and protecting the manager. They are likely to use the power outage as an excuse to deny having any camera footage. A mysterious “witness” was also mentioned—despite no incident report being filed while my sibling was still there. When and how was this person found?

Rossmann Germany must intervene. This branch is out of control, and customers deserve better treatment and accountability.

Amazing store! Has EVERYTHING you can think of and more. Can't recommend enough!

This is completely unacceptable!!! You are stealing my money!
I paid for 4 items, and you only sent 2 smaller products! Where is the expensive ones that i paid for! already emailed, but you haven’t replied. This looks like theft!!!

If I don’t get an immediate response confirming the missing items will be sent, I’m reporting this to the authorities!

Dear Rossmann Germany Team,

My name is Cihan Mert, and I am writing to you from Turkey. I placed an online order for 31 products from Rossmann Turkey. I made my order on September 12, 2024. Although it was stated that my order would be shipped within 3 days, it was shipped after 1 month.

When I opened the package, only 14 products were delivered. Rossmann Turkey is not answering phone calls, not responding to my inquiries, and not providing any assistance regarding the issue.

I kindly request your help with this matter.

Best regards,

The Company is boycotting Tesla .
Because Musk supports Trump, this disgusting left wing extremist behavior should not be tolerated .

Whaaat issss

Fast delivery, cheap prices.

They withdraw the money right away. The items never show up. Customer service does not respond to a any inquiries and the Track and Trace link, they provide, is invalid. So steer clear of this company. If anyone has received anything from here it must be sheer luck and these people should consider playing the Lottery…

The prices displayed on the shelves are often less than what you are charged at the checkout

Clean, calm and they have a wide selection of products