the delivery took longer than it should have even tho I paid for next day delivery. They called and said I will be refunded for the delivery charge I paid. NEVER RECEIVED the money I paid for delivery. So why call me and lie?!
Now about the product. Bought new DC shoes which had glue stains on one shoe which DONT come of.
What an awful online experience. Half of their stock shown on the website seems to be out of stock. (They don't tell you this until after they've charged you) You have to pay for your own recorded delivery returns. Customer service ranges from terrible to non-existent. I'm still waiting for them to refund my credit card after I foolishly attempted a purchase more than 4 weeks ago.
Oh, and their own brand (Route One) clothing, is of poorer quality than Primark. I can only imagine these jeans are made in the same horrible little foreign sweatshops. The sizing on their own brand clothing is comical: The jeans I received, while purporting to be a size 32", measured less than 28" across the waistband. I can only imagine that they have a scheme in place to profit from returns...
I wouldn't shop here again if the items were free.
I bought a a Skateboard Deck which broke within the first thirty minutes of using it. i tried to contact them via e-mail they ignored me completely so then i rang them and they asked me to send pictures of the deck to them i have done so and to this day still have not received a reply. Also calling them is a hassle they do not pick up for about 20 minutes and do not deal with problems effectively. I wouldn't recommend buying from here. Skatehut will now be where i purchase my skateboards.
Having placed an order and then having that order cancelled due to 'Suspected Fraud' simply because i made a mistake on my billing address. Bare in mind this was after talking to your customer care and confirming the correct info so this could be rectified.
Assuming this was a one off I then ask my partner to place an order on her account with her card details for the same items. Correct billing address, correct name, correct card details...... what happens, another 'Suspected fraud'
So now, I have £160 tied up in orders which will take between 3-5 days to be refunded and no correspondence from you as to how this can be rectified.
Absolutely disgraceful customer care and ordering process. I certainly won't be ordering from you again.
This is the second time i have purchased items from RouteOne and they have not been delivered on time. Also when i tried to contact them via e-mail i was totally ignored and not responded to. It has been more than 10 days since my pruchase and i still have not received my items.
Cannot fault this site, bought from them many times over the years, always been happy with my orders for both me and boyfriend who has skated for many years. Whether it be clothes, hats, shoes or decks, always good value especially when they have a sale on!
On ordering the Website stated order before 6pm get next day delivery - this is WRONG! it is order before 3pm! So no delivery when I expected. Having waited the weekend for my delivery it arrived only to be wrong too! I am far from impressed so far with this company. Catalogue of errors from the start.
I have been buying from this company for some time, i like them, and i will probably buy from them again. But they do sometimes have issues with there delivery and they do cost a fair bit, but overall i like the stuff they sell and will continue to be a customer.
brilliant website, very easy to find stuff on. i managed to get the perfect element deck and trucks at a decent price. decided to splurge and grab it while my wife was out. items arrived a day late, even though i paid for next day delivery, which cost a lot too
Still haven't recieved my items...Firstly they said that a t-shirt and belt i ordered should not have been advertised, so i picked a replacement of each which they have now said are not in stock. They should not have the item listed as in stock if it is infact not in stock, so yet again ive emailled them, i also paid for the 3 day delivery expecting it to be here for the weekend well the previous weekend so that was kind of redundant, overall not a great shopping experience
Jeg stødte tilfældigt på denne side, og var imponeret over udvalget og priserne. Da jeg skulle betale opstod der problemer hvorefter jeg mailede dem, og fik svar samme dag! Efter et 15min. telefon opkald var ordren igennem og leveret tidsmæssigt.
Kan varmt anbefales.
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