Site was easy to use, with lots of views of the shoes.
This was the only place I could find the shoes I wanted in my size so was pleased to discover. Dispatch of product was prompt but it appeared from tracking info that my shoes sat waiting for courier collection for quite some time. Pleased with shoes when they arrived.
money went almost immediately from my card
shoes are shipped to the UK from France
customer service closed for two days due to a French bank holiday
emails not answered
then i'm asked to write a review so in a nutshell ....
Whilst the shoes were delivered on time and the shoes are fine, the shoes were not both in the plastic bag only one was, e box had been left outside my front door under a plant pot but there was driving rain so the box was quite wet... Fortunately the shoes were okay but if we had not arrived home when we did at least one of them could have been ruined.
My order did arrive in good order and quickly so first impressions were very good, however I had to return the goods as incorrect size and this is were the problems begin. I returned the goods on the same day but I am still waiting for a refund !! I am not getting any response on this matter by email , but no one is answering their phone no matter what time of day I try
think these people are awful still have not had my goods and sent message after message and no response. try and phone and they are shut. do not recommend them. would like to know where my parcel is !!
My husband has size 10.5 - 11 (broad) feet (that is inches to us older folk). Yes that is how things used to be. We trade with Europe and on every website I check on and every shoe store, size 11 is size 46 Europe( France is different of course). So I ordered his size - 11.
I was sent two pairs of size "44" Europe which is a UK size 9(1/2). I returned the first two pairs with a return reason and a clear note of the reason. I asked for two replacement pairs. I got two more pairs of EUROPE size 44.
Glory be to Europe. I shan't be asking for a replacement.
Looking for a particular pair of Globe trainers, nowhere had them in my size, after a quick Google Rubbersole popped up with exactly what I wanted, cheaper too AND free postage and packing - a couple of days later they arrived - perfect!
Rubbersole are great; quick, efficient & good value. Yodel however are poor; the parcel arrived damaged, the box broken and although I accepted the package I was lucky that the shoes were not themselves damaged.
I think this company cares about providing excellent service. They kept me informed at every step until the order was with the courier, when they sent a link where I could track the order online. The courier could have gone the extra step and texted me a delivery day/slot, then the transaction would have been perfect. I am very happy with the shoes.
i had a small problem with my order of fitflop boots which was resolved very quickly & courteously by Adriana at customer services with the least hassle to me. i was really impressed because internet shopping can be very impersonal & frustrating. my order arrived very quickly too. thank you Adriana! i would be more than happy to order from this company again.
I can throroughly recommend Rubbersole Co. I have bought from them on more than one occasioin but recently I had the occasion to query the disappointing condition of a pair of Ugg boots after I had worn them for TWO winters, without further ado I was asked to send a picture by e.mail which I did, I then received an e.mail message asking me to send the boots back, this message included a pre-paid label - I sent them back and within a week I received a replacement pair of Ugg boots totally free of charge - it restores your faith in human nature and confirms my beleif that it is always best to buy from companies that can be relied upon.
Goods were reasonably priced and arrived within days of ordering. I was able to track the parcel and it was delivered on the day stated. Only slight disappointment was that the shoes had been reduced by a further £5 by the time I received them!
Purchased a a pair of Diesel mid boot trainers, picture shows leather and description also said leather... recvd item as planned but when the box opened to my shock and horror a canvas pair with white bumper... pic showed full black hmmm something a miss me thinks,... have to say service an communication is very good and I understand mistake happen and we are all human. I would suggest after contacting that the item is reviewed and updated ASAP as I may mot be the only customer who may have the same issue ps 50% return on the said item is not good business sense
Best prices on the internet, however if you're going to offer free delivery please make it quicker. Delivery via Yodel was quoted as six days and took this long, remember although price is important (and you can pay extra for next day delivery) getting the goods to your customers as quickly as possible should be key, good returns experience Collect + was very easy and less hassle than the post office
Well done Rubbersole, a speedy and reliable service. Even when I had a problem later with a faulty boot due to a manufacturing problem they were easily returned and replaced without any problems. I wouldn't hesitate in using them again.
Excellent delivery time 2 days I think. Item as described. Will certainly consider using this site again. Well done
My sorrel joan of Antarctic boots are perfect and I will definitely use rubber sole again.
They are efficient and they are friendly. I recommend you try them.
I bought and paid for my goods on a Wednesday and received an email the following day saying they had been despatched. When I hadn't received the goods by the Monday, I checked the tracking service which showed that they had never been despatched so I sent an email chasing them up. I was informed that the tracking system was at fault and that they had been despatched and when the tracking system was working later that day I would be able to check. I did indeed check and the status was the same, on the Tuesday morning I checked again and lo and behold they had been collected by the courier at 18:00 on the Monday evening. I eventually received my goods on the Wednesday, a week after ordering, would I have received them had I not chased up? I guess we will never know!
i searched high and low for a pair of shoes which were comfortable, due to the complexity of my feet. As Uggs are known for their comfort value I thought I would give them a try, and was able to wear them all day without having to break them in! My shoes were delivered promptly in the six days as promised. They are comfotable and stylish and I would certainly buy another pair of Rubbersole when these need replacing.
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