Ordered some trainers over 3 weeks ago. The useless courier they used claimed the delivery was refused (even though there was no one in and they didn't leave a note or attempt redelivery or even notif... See more
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Excellent experience from purchase to delivery. Very quick delivery from Sweden to UK. Was able to track parcel to local delivery pick up point. Products were as expected as research had been done. Ru... See more
Company replied
Amazing service as always love buying my Timberland sliders from here and quick delivery via UPS.
Company replied
I bought a pair of £100+ Salomon speedcross trail shoes from Runforest.com 20 months ago for my Dog Agility competitions with my Border Collie. The shoes are now coming apart - poor manufac... See more
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Company details
Written by the company
We power international ecommerce From Shopping to Shipping
Contact info
3.5
Average
627 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Reply from Runforest
Hello Anastasiya,
Thank you so much for your great review! 🌟
We are happy to hear that you appreciated our fast delivery and the quality of our products.
Best regards,
Unn from Runforest💜
Received a damaged Ski Helmet
Received a damaged Ski Helmet, sent pictures to customers services requesting refund / return info - this was back in MARCH. Never replied. Scam company - avoid
March 15, 2024
Unprompted review
Reply from Runforest
Hi Jessie!
Thank you for your feedback. We want to assure you that we are here to help.
We replied to your email on March 15 and have also sent you another email today. Please kindly check your inbox and spam/junk folder for our messages.
We are committed to resolving this issue and appreciate your patience!
Stella at RunForest
Ordered pair of timberland boots for my…
Ordered pair of timberland boots for my nephew. Order said should be delivered 6th June. I'm still waiting on my item being delivered, tracking isn't very helpful and I have emailed the company twice with no response.im still in hopes that item will arrive or I will at least get a response from them.
June 3, 2024
Unprompted review
Reply from Runforest
Hi,
Thank you for your message. We apologize for the delay and lack of response. Unfortunately, our customer service is not open on weekends, so if you sent emails over the weekend, you will receive a response today. More information about the tracking will be available once the distributor has scanned the package at their terminal. We hope this clarifies the situation and that you receive your package soon.
Best regards,
Caroline
So fast
I was skeptical, because there are so many small shops online and the Hokas I purchased were 40-50 euros cheaper on RF. Also my receipt wasn’t immediately emailed to me. But I got my Hokas within two days of purchasing (shipped to Switzerland). My partner bought a pair from Hoka at the same time and they haven’t shipped yet.
Excellent.
Thank you.
June 4, 2024
Unprompted review
Reply from Runforest
Thank you for your feedback! We're delighted to hear that you are satisfied with your purchase and that the delivery was quick. We understand that shopping from smaller online stores can be a bit uncertain, and we strive to exceed expectations. We apologize for the delay in sending the receipt and are reviewing our processes to improve this. We hope you enjoy your new Hokas!
Best regards,
Paula :)
No issues
Decent price on a Tenson jacket. No issues, good communication with tracking and quick delivery considering it came from Sweden.
April 12, 2024
Unprompted review
Reply from Runforest
Hi Geoff!🌟🌟🌟🌟🌟
Thank you for taking the time to share your feedback! We're glad to hear that you found a Tenson jacket at a decent price through us. It's fantastic that you experienced no issues with your purchase and that our communication, along with the tracking updates, met your expectations. We understand that international shipping can sometimes take a bit longer, so we're thrilled that you found the delivery to be quick, especially considering it originated from Sweden. We truly appreciate your business and hope you're enjoying your new jacket. If you ever need anything else or have further questions, please don't hesitate to reach out. Thank you again for choosing us!
Stella at Runforest
Everything ir perfect
March 25, 2024
Reply from Runforest
Hello,🌟🌟🌟🌟🌟
Thank you so much for your positive review! We're delighted to hear that you're satisfied with your experience with us and that everything has been perfect for you. We always strive to deliver excellent service and high-quality products to our customers, so it's very encouraging to hear that we've succeeded in your case.
If there's anything else we can do to enhance your experience or if you have any questions or concerns, please don't hesitate to reach out to us. We're here to help and make your continued experience with us as positive as possible.
Thank you once again for your feedback and for choosing to shop with us!
Stella at Runforest
Saved as Favorite Online Shop
I am totally happy: looked for a long time for a special model of Sportshoes for my kids and found them at last on Runforest for an uncredible price. Plus super fast shipping within Europe and a perfect friendly and fast responding Customer Service. Thank you!!!
If I could give more than 5 stars - I would do :-D
February 9, 2024
Unprompted review
Reply from Runforest
Hi,
We're absolutely thrilled to hear about your experience with us! It's fantastic to know that you found the special model of sport shoes you were searching for at a great price. We're also delighted that the speedy shipping and friendly customer service made your shopping experience memorable. Thank you so much for your heartwarming review and for being a wonderful part of the Runforest family. We'd be over the moon to serve you again in the future!🌸
Ordered leggings which was small for…
Ordered leggings which was small for me and sent it back, already month that not refunded.
Sent them email with order number to get info, but no answer at all!!
January 13, 2024
Unprompted review
Good service
Quick delivery, returned one item from my order and no problems getting a refund. Would recommend
February 1, 2024
Unprompted review
Reply from Runforest
Thank you for taking the time to leave such a positive review! We're delighted to hear that you were satisfied with our service, including the quick delivery and hassle-free return process. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you ever need assistance or have any questions, please don't hesitate to reach out!🥰
Good online shop
Good delivery speed, even though products are dispatched from Sweden. Item arrived earlier than estimated. Products are cheaper than some UK stores and often have more variety. Would use again.
December 4, 2023
Unprompted review
Excellent
It's my new online shopping fix. Unbelievable prices , great quality,speedy shipping and excellent customer services . Love my new Didricksons parka.
November 23, 2023
Unprompted review
Reply from Runforest
Hello John, I'm glad to hear that you had a positive experience. It's fantastic that you found unbelievable prices, great quality, speedy shipping, and excellent customer service. We appreciate that very much!
Ordered Nike revolution shoes which was…
Ordered Nike revolution shoes which was small for me and sent back, already month that not refunded.
Sent them email with order number to get info, but no answer at all.
I'm preparing to go against this scam company on European customer rights.
October 13, 2023
Unprompted review
Reply from Runforest
Hi N H,
I am sorry that you have experienced problems with your return. We always strive to provide the best possible service and it sounds like we haven't lived up to that this time. I would love to help resolve this.
Can you please send us your order number again so we can investigate what has happened? We usually process refunds within 14 days of receiving the return parcel, so it sounds unusual that it has taken so long.
We look forward to hearing from you so that we can resolve this as soon as possible.
Best regards,
Nikolas
Excellent service and fast delivery
Excellent service and fast delivery, ordered aerobic stepper and received my order with 5 days!!
October 4, 2023
Unprompted review
Reply from Runforest
Hey Evija! :)
Thank you for your positive feedback! We're delighted that you received your aerobic stepper so quickly and that you're pleased with our service. /Paula :)
International shipment
The best service even to Spain (UPS shipment). Really happy with both service and price. I'll repeat! 😊
September 24, 2023
Reply from Runforest
Thanks for this review Gorka, glad to read that you're happy with both the service and the price.
Greetings from Stockholm,
Nikolas
Excellent
Excellent! very good communication and tracking for the shipping!
September 8, 2023
Unprompted review
Reply from Runforest
Hello Natalia🌸,
Thank you so much for your wonderful feedback! 😊 We're absolutely delighted that you had such a great experience with our communication and shipping tracking. It warms our hearts to know that you're happy with our service. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We truly appreciate your support and can't wait to assist you again in the future! 🌟🚚
Farah from Runforest👟
GO FOREST GO FOREST
I bought a Nike Wvn Sn 99 track top from RunForest. I was unaware before I ordered that it was based outside the UK but all my worries were laid to rest.
From the pick of the order to processing to shipping via UPS, I was kept on the loop throughout.
Great shopping experience, I will be back on the site soon.
September 4, 2023
Unprompted review
Reply from Runforest
Hello Lenny,
Delighted to hear you had a great shopping experience with Runforest! Even though your order was from outside the UK, it's wonderful that they kept you informed every step of the way. Looking forward to having you back on their site soon! Happy shopping! 😊🛍️
Have a lovely day , Farah from Runforest👟
czech web site
Hi, I have one question: why is your web site for the Czech Republic (CZ) made in so very bad langue? It looks like you used the google translator and seems to be a fake online shop - feels very untrustworthy. I wanted to order a winter jacket, but after reading the terms and conditions of sale and return, which i did not understand, because of so bad langue, which is I dont know what, but certainly not the czech language, I have very serious doubts of the trustworthiness of the shop.
September 4, 2023
Unprompted review
Reply from Runforest
Dear Eva, we strive to provide the best possible experience for our customers, but unfortunately, we do not have a native Czech speaker in our company.
We understand your concerns, and we take them seriously. We are working to improve the language quality on our website to ensure clarity and trustworthiness for all our customer. If you have any specific questions or need assistance with your order or the terms and conditions, please don't hesitate to ask. We are here to help and provide you with the information you need. Greetings from Sweden! Rasa from Runforest
Reply from Runforest
Thank you for the review and five stars!🤩 We are glad that you are happy, welcome back!💜 /Sara
Tried to order a pair of Nike shorts…
Tried to order a pair of Nike shorts but was told the transaction didn’t go through as my details were wrong but the money is pending to be taken in my online banking. How would I fix this?
July 29, 2023
Unprompted review
Reply from Runforest
Hello Noah, we regret that the order did not work out. You can contact us via our hotline or email and we will surely find a solution! Greetings from Rasa from Runforest!
Runforest sweden…Timely delivery and correct products
Ordered products from runforest sweden and it came on time, easy delivery using Instabox - and the products were as mentioned online. Overall - happy experience!
July 13, 2023
Unprompted review
Reply from Runforest
Hi Prabhu,
Thank you for sharing your experience! 😃
We are happy to hear that you like the products you have ordered. We are grateful to have you as a customer💜
//Axel at Footway Group
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