The Savile Row Company Reviews 

11,516
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 673 reviews, reviewers overwhelmingly had a great experience with this company and appreciate the reliable service. Customers frequently praise the fast delivery and the wonderful quality of the products, noting that garments are extremely comfortable and well-made. Many people mention that shopping online is straightforward, packaging is secure, and customer service handles inquiries or returns without any problems. Some reviewers were not happy with the sleeve fit or material quality, mentioning specific problems like unusually short sleeves, baggy arms, or cheap fabric. A few consumers also experienced delivery delays or received damaged items with stained collars that required extra effort to resolve.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality and... See more

Quality

Clients share positive opinions on quality, highlighting well-made shirts, suits, and comfortable sleepwear.... See more

Delivery service

People report positive experiences with delivery service, consistently noting speedy and efficient shipping... See more

Service

Customers consistently note positive experiences with service, highlighting great online features, quick... See more

Order

Reviewers mention positive feedback about order, consistently praising the smooth, easy online shopping and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best shirts - especially the Winchester style. Good quality. Delivered quickly with full back-up. Acceptable prices often with great offers. Nice people to do business with. Only problem I have is the... See more

Company replied

Rated 5 out of 5 stars

This is my 2nd suit purchase from The Savile Row Company. Really nice suits and a great fit. Easy process and quick delivery. Straightforward if you need to return an item for a different size. Will d... See more

Company replied

Rated 5 out of 5 stars

Ordered two white shirts for my husband with single cuff and able to wear a cufflink. Had searched all over for this unsuccessfully. Found them here. Nice quality shirts . Good fit in custom size... See more

Company replied

Rated 5 out of 5 stars

I recently purchased two made to measure shirts and was very satisfied, infact I will be ordering more soon. However, this time I wanted a couple of short sleeved shirts for summer. Checking their w... See more

Company replied



Company details

  1. Men's Clothing Store
  2. Men's Tailor
  3. Tuxedo Shop

About The Savile Row Company

Written by the company

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Men's Shirts, Suits, Chinos & Accessories By The Savile Row Company - finely tailored since 1938. 6 month No Quibble Guarantee. Buy the Best Men's Suits and Shirts Online For Worldwide Delivery.

It is our mission to provide customers with luxury clothing at affordable prices. We extend this same high standard across all aspects of our business – with particular focus on an exceptional level of customer service.

Based in the heart of London’s Savile Row – home to the world’s finest tailors – we have been crafting finely tailored clothes since 1938. The company is a family owned and run business, now in its 3rd generation.

Today, the business is run by Jeffrey and Lee-Anne together with a close-knit team. We have customers in over 120 countries and continue to offer a wide range of ready-to-wear and bespoke (Savile Row Custom Made) garments including men’s shirts, suits, silk ties and much more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(11,516)

676 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality products with quick delivery and great customer service

When an occasion arises where I need to wear a suit I always wear one of of the countless shirts I’ve bought here. The shirts are amazing quality and the service is second to none. From ordering to being delivered is about three days so even if you leave it late for that occasion you’ll still have your shirt on time . I just ordered three more shirts and on checking the day after I realised one of the shirts was a slim fit which I didn’t check. I got straight in touch and told them of my error and ordered a replacement shirt. My rating of a 5, star review is firstly the quality of the product and secondly for the customer service and quick delivery.

August 10, 2026
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Reply from The Savile Row Company

Hi James
Thank you so much for this wonderful review.
It is great to hear that you think of our site when you need a shirt.
I will pass your comments to the customer service team, it is lovely to hear that they were able to resolve your issue in a timely manner.

Rated 5 out of 5 stars

First class service from an established company.

Pyjamas purchased for my elderly friend who is now living in residential accommodation. He has always been a very well turned out gentleman even his pj's have to be smart. The pyjamas are extremely well made and have been perfect during the recent very hot weather. A bonus was finding them in the sale but at full price they are still well worth the money. I paid extra for next day delivery, the parcel arrived at 7.40am the next day, superb service and the packaging was first class . I will definitely be ordering from this company again .

August 6, 2026
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Reply from The Savile Row Company

Hi Maud
Thank you so much for this amazing review.
It is lovely to hear feedback like this.
Great to hear you friend was happy with the pj's and that you would return to shop with us again.

Rated 5 out of 5 stars

Great service and communication

Great service and communication. Products purchased excellent quality and fit all at a great price.

August 13, 2026
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Reply from The Savile Row Company

Thank you for your comments on the quality and service we provide.

Rated 5 out of 5 stars

Perfect Polos

Quality is the name of the game at Savile Row! I have ordered several Polo Shirts now and they are all exceptionally well made, a great fit and stylish. On one occasion I ordered a size too big, but the return process was simple and speedy, and a replacement was organised without fuss. Highly recommended.

August 6, 2026
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Reply from The Savile Row Company

Thank you for taking the time to leave your lovely comments. Glad you found the returns process easy to follow.

Rated 5 out of 5 stars

The quality of the shirts is amazing…

The quality of the shirts is amazing even after washing they still look new and they arrive when you say or have a good explanation why not the best company I have ever bought clothes for my husband

August 13, 2026
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Reply from The Savile Row Company

Wow, what an amazing review.
It is great to hear feedback like this. Thank you

Rated 5 out of 5 stars

Excellent quality products

Excellent quality products. Recently bought a leather wallet for my brother and he loved it . Great service and beautifully packaged. Would buy from them again.

September 10, 2026
Unprompted review
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Reply from The Savile Row Company

What a lovely review, thank you for leaving us your comments. Glad you brother loved the wallet

Rated 1 out of 5 stars

The shirts are ridiculously oversized

The shirts are ridiculously oversized. They are not accurate at all with size expectations. I could’ve weighed 60 pounds more and the shirts would still be too large (that is not an exaggeration).

June 11, 2026
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Reply from The Savile Row Company

Thank you for your feedback.
I am sorry that the shirts did not fit how you expected them.
You can return for a refund, we have a returns facility in the US, I will add the link to our returns information below for you so you can see the address. Please keep your tracking number as this is proof of return. As soon as we receive the return we will have the refund issued, you will receive an automated email to let you know this has been done.
https://savilerowco.com/pages/returns

Rated 1 out of 5 stars

Awful quality and very poor customer service

I have been using this Savile Row for well over a decade for shirts as well as other more expensive items, but the quality overall has declined greatly over the last couple of years, as has their customer service. Previously, they were very, very helpful. Now this has also declined.

Also, it should be noted that when you return the clothes, they charge an administration fee, and they also charge the full posted shipping and packing despite returning the items.

August 12, 2026
The Savile Row Company logo

Reply from The Savile Row Company

Hi Nishan
Thank you for your review, we appreciate all feedback from our customers.
Due to your history with the company a refund will be issued for the £3.00
The postage was not refunded as the full order was not returned, if you feel that you want to return the 3rd shirt then we can issue a full refund for the order.
I can see a member of the customer service team has reached out to you for more information on the reason you feel our quality does not meet your expectations.

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