Scuba reviews

Scuba reviews

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bad customer service and no stock

1) I ordered and they ran out of stock yet they took 1 week to inform me
2) they charge wrong shipping price.
3) they take forever to reply email
4) they don not provide solution to the problem they cause.
5) their reply is not customer friendly.
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Hidden fees and wrong item

I have made my first and last order at scuba.com.

I bought a diveknife and a regulatorbag. The reason why I ordered at Scuba.com was that I could get at titanium dive knife with no sharp end. The regulatorbag was available at diveinn as well, but they did not have that kind of knife at same price.
This is when I found out that they charge a "Scuba.com International $250 Order Minimum Service Charge" on $25.00.
What a fucking joke - i still pay extra for the freight, so why a international minimum order fee.

I placed my order, I put my own adress as billing adress and my work adress as delivery adress.

No word from scuba.com - I contacted the to find out that they where holding back my order, since delivery adress did not mach my credit card adress (suprise). That why you have a shipping and a billing adress.

So I got it delivered at home instead.

But my problems where not over. The 09-08-2012 23:22 I got an e-mail, saying they changed my knife to a regular titanium knife, with a sharp end, and I should contact them if it where a problem.
At 02:51 10-08-2012 they shipped my order.
So i had under 4 hours to contact them and complain about the change of knife and this is in the middle of the night.

Poor poor and expensive service.

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Scuba Details

About this company

Buy scuba diving equipment, scuba gear, dive gear and snorkeling equipment with scuba resources at Scuba.com. Call 800-34-SCUBA and talk to our scuba diving instructors.

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Scuba is ranked 24 out of 24 in the category

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