I placed an order 12th August, received an confirmation email and heard nothing since. Logged into my account to check order status and the order has disappeared. I can't use the AI chat because my... See more
Company replied
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The site was straightforward to navigate and the order went well. I enjoyed watching the delivery updates, as the item travelled from Girona in Spain to Norfolk in England. Royal Mail delivered it to... See more
Company replied
4,5 stars would be more correct. I recieved my order in perfect condition - it just took a little longer than I expected and that could have been tricky. So order in good time. Twice I had a... See more
Company replied
Ordering from Diveinn was easy and efficient. However, their delivery service terrible and is always late. This time it was late by 5 days.
Company replied
Company details
Written by the company
The Diveinn team has a wealth of experience in scuba diving, which has helped to make it a leading online destination for diving equipment and gear, providing useful advice and tips to divers, snorkelers and other water sport enthusiasts. A wide range of diving suits, dive computers and regulators, fins, scuba diving acessories and many more products is offered, from the leading brands. Those who shop with Diveinn can feel confident that they are getting the best equipment for their needs; its team of expert instructors is always on hand to advise and guide customers through the process. Customers can use Diveinn’s guarantee service, where repairs can be undertaken by the dive instructors should they occur. Diveinn is one of the 18 stores specialized in sports within the Tradeinn group, with over 2.5 Mio legitimate products in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world with fast delivery times and a 30-day returns policy. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.scubastore.com
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- diveinn.com
3.9
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I ordered some flippers costing £58 that didn't arrive
I ordered some flippers costing £58. They have not arrived so I chased them and got no reply. They are now saying that they were delivered and I need to take it up with the delivery company. It is not clear how I do that. I have asked for a photo of the delivery but they are now ignoring me. I am having to get a refund through my credit card company. Steer clear of this company at all costs - see other terrible experiences on "Trade Inn"
July 20, 2026
Unprompted review
Reply from Diveinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
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Order missing
I placed an order 12th August, received an confirmation email and heard nothing since. Logged into my account to check order status and the order has disappeared. I can't use the AI chat because my order number no longer exists.
UPDATE:
Part of my order was awaiting delivery to Diveinn. But what actually happened is that someone changed my order email address to my normal email plus ‘+cs’. This seems like a customer service centre thing, but in doing that it removes the order from my account when logging in via my normal email address. So had to log in using this newly generated email address and edit my order there. Really confusing.
August 24, 2026
Unprompted review
Reply from Diveinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
Ordering from Diveinn was easy, the delivery service was poor.
Ordering from Diveinn was easy and efficient.
However, their delivery service terrible and is always late. This time it was late by 5 days.
August 17, 2026
Unprompted review
Reply from Diveinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Good quality product at a reasonable…
Good quality product at a reasonable price, took slightly longer to come than expected but arrived in time for my holiday
August 17, 2026
Unprompted review
Reply from Diveinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
4,5 stars would be more correct.
4,5 stars would be more correct.
I recieved my order in perfect condition - it just took a little longer than I expected and that could have been tricky. So order in good time.
Twice I had a notification saying that the pick up place had changed. That was no problem in my case and I was pleased with the communication.
The item itself was perfect and excatly how I thought it was going to be.
I would like to give the company 4,5 stars and not the 5 stars that shows. It is only the slightly longer delievery time that steals half a star - but I got it just in time so I can live with the 5 stars.
August 14, 2026
Unprompted review
Reply from Diveinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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Ive tried contacting support numerous times
Ive tried contacting support numerous times about my order. the package says its waiting to be picked up by the delivery company but when Ive contacted them they have been told nothing about collecting the package yet. So, they either lie to you about the delivery date or simplying do not have the items in stock which they state they do when ordering. Ive spent a lot of money on my order and expected my delivery to arrive on the date they promised. that was 4 days ago and my package hasnt even been shipped yet. Go elsewhere! the service is shocking!!
August 14, 2026
Unprompted review
Reply from Diveinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Happy with process and purchase
The site was straightforward to navigate and the order went well. I enjoyed watching the delivery updates, as the item travelled from Girona in Spain to Norfolk in England. Royal Mail delivered it to my door in good order and on the date specified. The item is perfect for my needs. I am very happy with the process and my purchase.
August 8, 2026
Unprompted review
Reply from Diveinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great product
Great product, delivery was on time. I recommend this site, I've bought from here before.
August 6, 2026
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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wrong DELIVERY dates plus late delivery
when I was ordering, I deliberately selected items that were due for delivery on 3 August, leaving out some I preferred but we’re due later.
When I checked out despite the fact that all three items were due for 3rd August, DELIVERY date was the 7th of August.
The package finally arrived on the 10th so they were practically useless to me since my vacation started on the 8th and they’re waiting for me at home.
August 7, 2026
Unprompted review
Reply from Diveinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
Rip off fees for sending parcel back.
I ordered 3 pair of gloves in different sizes and one pair of socks. The delivery came in a huge box about 60x35cm????? Sending 2 of the 4 products back as don't need them - postage costs demanded by Drive Inn to download the label £11.95 to send back to UK warehouse by Royal Mail!!!!
Seriousely? Those postage costs re a complete ripp off.
August 7, 2026
Unprompted review
Reply from Diveinn
Hello,
Thank you very much for reaching out and sharing your feedback. Your opinion is key for us to keep improving every day.
We completely understand your perspective regarding return costs. We want to be fully transparent with you: we implemented this measure to help reduce the environmental impact caused by constant round-trip shipping.
That being said, please note that if the reason for your return is due to a defective, incomplete, or incorrect item that does not match the website, we will cover all return costs.
We have shared your comments with our team so they can be carefully considered in our future decisions.
Thank you again for helping us improve.
Best regards,
Stupid redesign
Hey,
I can't log in and see my previous orders.
It only redirects to an app. Clicking X returns to homepage.
I'm not downloading an app for a place I order from one or twice a year.
Either this is a bug, or you have idiots designing your systems.
For now, I will order from Nootica instead.
Best,
One of the many many customers you will lose with this stupid strategy
August 9, 2026
Unprompted review
Reply from Diveinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
Worst company ever
Worst company ever! Bought some spearfishing gear for my sons birthday, waited 2 weeks for the delivery when it initially had said 1 week. The speargun i had ordered with some other smaller items wasn't included in the delivery. After numerous phone calls and emails, im still unsure what they are doing about the lost item, its now been over 5 weeks since I placed the order.
I've asked for a refund and have been refused by Diveinn as they are saying they shipped the item.
Don't waste your time or money with this scamming company.
August 6, 2026
Unprompted review
Reply from Diveinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
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The delivery took too long
The delivery took too long; I no longer have any use for the product, and now I want to send it back—but shipping costs 160 SEK while the product itself costs 500 SEK. It’s incredibly frustrating.
August 6, 2026
Unprompted review
Reply from Diveinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
If you have received an incorrect, defective, or different item from the picture, please don't worry, we've got you covered. Please log into your account and head to "My Orders". Click on the order, select the reason that best fits your situation, and follow the instructions to start the return. Our support team will give your case priority.
We completely understand your perspective regarding return costs. We want to be fully transparent with you: we implemented this measure to help reduce the environmental impact caused by constant round-trip shipping.
That being said, please note that if the reason for your return is due to a defective, incomplete, or incorrect item that does not match the website, we will cover all return costs.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
Everything is like it should be💪
July 22, 2026
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Great mask & price
Great mask & price. Experience was great from start to finish as usual with this company.
August 6, 2026
Unprompted review
Reply from Diveinn
Dear,
Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Product as expected
July 28, 2026
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Long process to finally get a refund
Ordered end of May; by 10 of June I investigated and they said there was an issue with the delivery company. I asked them to cancel the order if it couldnt arrive by a certain time. They confirmed this. Now it is beginning of August, and after repeatedly, patently asking for my refund I only receive mails that the responsible departement will be informed. No product, no money and empty promises. And I cannot access my onlinne account. Order number 69463501. DiveInn: please get back to me with a resolution and/or my money.
UPDATE: I did receive my refund after all. It's still a pity that it takes a bad review. Apparently multiple, pretty patient emails to customer support were not sufficient. But thanks for sending my money back!
July 21, 2026
Unprompted review
Reply from Diveinn
Dear Customer,
We would like to inform you that a refund of €24.98 was successfully processed via Adyen on 08/08/2026 at 10:22:51.
Kindly check your account to confirm the transaction. If you have any questions or need further assistance, we are here to help.
Thank you for your attention.
Best regards,
Very disappointed with Diveinn's…
Very disappointed with Diveinn's warranty service and customer support.
I returned a faulty underwater camera housing under warranty in early June. 52 days later, I still have no explanation of what happened to my item and no refund. I have never been told whether it was repaired, replaced or simply returned, nor what the manufacturer's assessment concluded.
Instead, I repeatedly received automated, copy-and-paste responses that ignored my questions or contained information that did not reflect what had actually happened.
Despite informing Diveinn that I would be leaving the country, requesting a timeframe, and providing my updated return address, the housing was dispatched without any notification and sent to an address where I can no longer receive it.
For an expensive purchase (£807), I expected clear communication throughout the warranty process. Instead, I was left constantly chasing updates and still don't know what was done with my item, where it is, or how Diveinn intends to resolve the situation.
July 29, 2026
Unprompted review
Reply from Diveinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Delivery times keep extending
Prices appear good, but delivery times just extend significantly once you place the order with no explanation. Classic ‘bait and switch’ tactics. Third time this has happened to me. Wont be a forth.
Avoid.
July 29, 2026
Unprompted review
Reply from Diveinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
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