Used them to get tickets for London Grammar in Amsterdam so overseas venue. Traveling from Saudi Arabia so a bit risky. Had no problems. Email tickets not instant as suggested by them but arrived two weeks before the gig and no problems whatsoever. Customer service good as well. Face value well exceeded but a price to pay to get the tickets. Would use again without hesitation.
Lying,cheating conmen.They have outdated,inadequate IT systems so if you are a seller and remove your listing from their site they still sell the tickets that you have removed 4 hours or more later and they have the brass neck and audacity to say that you did not remove them in the first place.They know they have a crap IT system as they are the only company who do not send a de-listed confirmation e-mail to you,GETMEIN,Viagogo and Stubhub all do. Liars,cheats and hated by all.I absolutely detest this Company -they will shaft anybody for a buck,no morals,scruples or ethics. Buyers and sellers,use GETMEIN or Stubhub,the two best Companies out there for buying and selling tickets.
We were desperate to watch Michael Buble in Manchester on 1st March went searching and through telegraph I went on seatwave and there were these 4 tickets with an amount of £461.91 and we bought them. When we got to the arena they didn't let us in since they were fake tickets. The seller bought Robbie Williams tickets since they were cheaper and edit them to michael buble. To get in we had to purchase other 4 tickets costing £80 each from the box office . SHAME on SEATWAVE that does not monitor their sellers properly . Hope we get our STOLEN money back
Ordered tickets 2 months ago. concert is tomorrow and have not got my tickets. They have promised me on a numerous amount of occasions to source me other tickets but have failed. Their customer service team are rude bastards and think they know it all when they clearly don't know how to run a company, I will be missing my concert unfortunately but after losing out on nearly £450 i will be taking this shit hole of a company to court. I DO NOT RECOMMEND THIS COMPANY. STICK TO TICKETMASTER.
I listed 3 tickets to sell for a gig, 10 minutes later I noticed that I had listed them as a group of 3 when I wanted to sell them individually so I changed the listing so that they could be bought individually, went to bed and thought nothing of it. I was selling them at near the price that I bought them for as I just couldn't make the gig so wasn't interested in making a profit, in fact I was about £40 cheaper than the other tickets available for the gig. I logged in next day and not surprisingly I had sold all 3.....and a 4th! I didn't have a 4th ticket, never listed 4 tickets and even have an email confirmation for 3 tickets. So, I contacted Seatwave right away to say that and they said that I had listed 4 and that I was due the fourth buyer a ticket and if I didn't they would charge me £50! I repeated to them that I didn't have and didn't list 4 tickets and they said that when I had changed the listing from group to individual availability the first buyer had bought a ticket at the same time, so therefore I was due the fourth buyer a ticket. Seatwave told me that the person had bought the ticket 30mins(approx) after listing, now as you have read I changed my listing 10 mins after the original listing and then went to bed so it was at the latest 15 mins after the first listing. According to the "proof" Seatwave provided that leaves a 15 min gap!!! After a bit of going back and fourth I had had enough and decided to refer this to Trading Standards. The response to Trading Standards was unbelievable! They told Trading Standards, quote... "The Listing that was created for tickets on the 05-Feb-2014 was originally created in the late evening of the 21st of January 2014 at 22:10 with the quantity of 4 tickets instead of 3" Not to mention that they had changed the story completely, I have a confirmation email that says I listed 3 which is not enough proof apparently!!! Needless to say I will never use this company again.
I bought a ticket a few months back to a gig that was sold out,I paid £75 for this ticket(including £10 for posting)and I waited and waited,attempting to contact the company numerous amount of times however receiving nothing back. I emailed the company days before the event and they said they would contact the seller to see where the ticket was however they did not. Later on,2 days before the event I rang the company and they told me that the seller has not received the ticket from gigsandtours (which I know they have been dispatched as many of my friends have received theirs from this site)and that the £75 I had paid had been taken from my account,however they were willing to fully refund me if the tickets don't come. I'm not bothered about the fact I'm being fully refunded but the fact that they sold me a ticket and took my money from me,and I have made plans and planned my day for me to go to this gig to be told that the ticket isn't arriving,especially on such short notice. I would never buy from this company again,also I never even received any conformation with my purchase so I was left with no reference or anything to even show the box office at the event that I have purchased a ticket but I have not received it.The worst part is I originally had a ticket to the event but a girl I knew really wanted to go so out of kidness I gave it to her for free and then I had to go and splash £75 on a bloody ticket that was only meant to be £13.50! So they multiply the ticket prices massively and don't even send them,the cheek of it!
after sell tickets with seatwave,i was asked to post tickets at my own expense,in their own user agreement they ask seller in point 4.4 not to added postage costs this will be automatically added.when it came to paying me,i was not reimbursed postage costs despite seatwave charging the buyer 9 pound 99 pence postage,this is just pure greed on behalf of seatwave,if charging for a service you do not provided is not illegal then it is at the very least immoral !
I ordered 6 tickets to a European event from Seatwave last week. 2 days ago I received the tickets and after having a closer look I can see that the price information and original order numbers are missing from the tickets. Clearly they have removed this information with pdf editing software. When I look at pdf properties inside Adobe reader I see that they used "Nitro Pro" software to alter the tickets. Most likely they have bought cheap upper tier tickets and the removed price info and also replaced the seating information with the Field Standing text. This type of action are criminal, making a 30 euro priced ticket worth 80 euros by using forgery. When I tell them their tickets are missing info, they lie to me and tell me nothing is wrong with the tickets. Obviously I tell them this behaviour is unacceptable and that I will have the tickets controlled by the original ticket issuer. The original ticket issuer tells me that the tickets will NOT work. They tell me I can forward that information to Seatwave, which I do immediately. Now they send me the same set of tickets again, same serialnumber and barcode. Only this time they added the information I told that was missing the tickets. They tell me these are the original tickets. Well inside acrobat reader I can still see that these tickets have been manipulated with "Nitro Pro" software. Being these are the same fakes as the first ones I tell them I want a refund. Also the ticket issuer informed me these tickets will not work. They are not giving me a refund, even if I have sent them the written proof from the original ticket provider that the tickets will not work. But luckily with the evidence I got there will be no problem for the credit card company to get my money back. Stay away from this company! Something is very wrong inside that firm! Fake tickets!
Edit on 2. February: Now they put some automatic answer below and promise to fix the problem. I did like they advised and contacted them by the email address they provided. They did not even bother to answer at all. I sent them all info including ordernumber for Seatwave. However since the ticket issuer already told us the tickets will not work we already decided not to do this 2 day trip. With all travel expenses + days off work it is not worth it just to stand outside the arena. I asked them earlier if they also compensate for the travel expenses. They told me NO. Only having the tickets refunded is not worth it obviously. Well now it is up to the Credit card company's lawyers to do their job.
Booked ticket for my dad's birthday and long time dream of seeing a rugby game in Cardiff... I paid £195 per ticket and on top of this exorbitant price I paid for delivery (to France so something around £10) and over £70 commission for Seatwave.
To my great surprise, I received the tickets and realised they actually cost £75. I was flabbergasted, shocked and angry.
I paid for two tickets, so I gave Seatwave a total extra of 240+70 that is £310... If I had known I would have taken the ticket elsewhere and paid the actual price: £150.
This is thievery. No other words. And I can't do anything about it because this evil company has excellent defence... well must have the money to get amazing lawyers considering how they are ripping people off.
I was a Seatwave virgin, but the process was simple, easy to use and follow. I chose my seats and was happy to pay the asked amount. The seats were excellent and the Seatwave communication throughout was reassuring. i will always use Seatwave as my first stop for tickets again.
Woke up Saturday morning thinking I'd like to go and watch England play Argentina at Twickenham. Quick Google up came Seatwave, look, buy and easy pick up before going to the ground. Pity about the second half though!
i did not receive my Jake Bugg ticket until the day before the event which was very inconvenient because i had to change plans i had made so i was at home, i have been to other gigs recently and used several other companies in which i had received tickets 4-5 weeks in advance, if they can do it why can't you? the gig was brilliant by the way
I have to say that I was a little nervous of buying tickets from a resale site, especially given the high number of negative reviews for this website and others.Those nervous thoughts continued until we were scanned in to the venue and show began - but as it turned out those worries proved unfounded on this occasion. I purchased 2x tickets for my wife and I to see Micky Flanagan at Cardiff Motorpoint Arena as we had left it a bit late and only single seats miles apart were still available through the Box Office. I managed to obtain front row tickets at only slightly over face value through Seatwave, which were e-mailed to me straight away and we got in to see an excellent show with no problems at all, so I can only advise on my positive experience on this occasion.
Even though they charge buyers £9.99 for UPS shipping, they tell sellers to post with Royal Mail AT THEIR OWN COST.
When asked about this, they claimed "As per change of policy, since July 2013 we are no longer refunding postage fees to sellers. Sellers are advised to include the shipping cost in the price of the tickets they list for sale on our website, at the moment of listing them. "
This is rubbish, because they never inform sellers that shipping costs are to be included in the ticket price. Even their Terms and conditions state: 4.4. Pricing: You can list your tickets for sale with us at a fixed or reducing price, which does not include handling & postage (we will calculate that and add it to the Buyer's shopping cart).
They are basically ripping sellers off and keeping the £10 that they charge buyers for shipping.
I recently bought tickets to see my favourite band support bring me the horizon, pierce the veil. The tickets were sold out and after looking at a few websites I found that seatwave was the cheapest for the tickets and it also had a good choice of tickets, standing and seating. I only paid around £30 for a sold out gig which I was very pleased about. The tickets arrived a little late but on time. I will be using seatwave again as it is quick and reliable.