Good experience with the purchase! They listened to our needs and were always helpful in finding the correct match for us, without trying to push us to just buy whatever was the most expensive.
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See what reviewers are saying
**Wrong bed delivered – extensive delays 8+ weeks. no updates, and no support** We received the wrong bed, which the company acknowledged was their mistake. Since then, we have experienced ex... See more
Company replied
Bjørn Rustad was an amazing advisor - we waited a few months after our purchase to write this review, so we could be as truthful as possible. The purchasing process was fantastic. Bjørn made us awa... See more
Company replied
It’s the second time that we buy beds from them. Very friendly a professional manners and we got a lot of guidance regarding sleeping conditions and postures and what kind of beds would suit us best.... See more
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Company details
Written by the company
SengeSpecialisten hedder nu SENG. Men vi er stadig specialister. Vi er stadig specialister i at finde den rigtige seng til dig. Ligesom vi altid har været det. Vi sætter en ære i at give vores kunder individuel og uvildig rådgivning omkring deres seng. Det er trods alt hjemmets vigtigste møbel, og det betyder alt for din samlede livskvalitet. Det er med andre ord, kun vores navn vi ændrer. Alt andet er som hidtil. Heller ikke kunder som før har købt skal bekymre sig. Vores selskab forbliver det samme, og alle garantier fra tidligere, er fortsat gældende. Oplever du problemer med et produkt du har købt i SengeSpecialisten, skal du blot henvende dig i en af vores SENG butikker eller via vores kundeservice her på siden. Vi glæder os til at byde dig velkommen i SENG.
Contact info
Damvej 9, 8471, Sabro, Denmark
- kundeservice@seng.dk
- seng.dk
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Good Sellers and customer service
Good experience with the purchase! They listened to our needs and were always helpful in finding the correct match for us, without trying to push us to just buy whatever was the most expensive.
August 17, 2026
Reply from SENG Danmark
Dear Ewerton
Thank you very much for your lovely review. 😊
We are delighted to hear that you had a good experience and felt that your needs were listened to throughout the process. Finding the right solution is much more important to us than simply choosing the most expensive option, so it is great to hear that you experienced our guidance that way.
Thank you for choosing SENG and for taking the time to share your experience. We hope you will be very happy with your new bed. 🛏️✨
Kind regards,
SENG
Wrong bed delivered/ no support
**Wrong bed delivered – extensive delays 8+ weeks. no updates, and no support**
We received the wrong bed, which the company acknowledged was their mistake. Since then, we have experienced extensive delays in receiving the correct order, and we are still waiting after more than 8 weeks.
The communication corrected after follow up, we received our bed with help for installation.
Although this has caused disruption, as all our plans in our new apartment were based on the expected delivery timeline, but the company helped to solve the issue.
We are simply asking for basic customer support: clear communication, updates, and accountability for the order we have paid for.
August 14, 2026
Unprompted review
Reply from SENG Danmark
Dear Shadi
Thank you for taking the time to share your experience.
We fully understand that it has been frustrating to receive the wrong bed and subsequently have to wait for the correct one. This is naturally not the experience we want our customers to have.
The incorrect bed was due to an error on our part, which we have acknowledged, and since then our focus has been on getting the correct bed to you. Unfortunately, there has been a longer delivery time than initially expected for the correct item, which has significantly extended the process.
We also apologize if you have experienced that the communication and follow-up during the process have not been as they should. When an order is delayed, it is important that the customer is kept properly informed about the status and expected delivery.
You are very welcome to contact us at kundeservice@seng.dk so that we can take a closer look at your specific case and the process.
Kind regards,
SENG
Terrible post service
Good products but terrible post service. If you have a problem you can start to pray. During delivery we got a damaged mattress that they returned. We had to call them so they would call the delivery company they work with to send them evidence so they could see what to do, and of course for them is not a priority since you are the one sleeping on the sofa.
During the assembly they made mistakes like forgetting screws and left the frame slightly bent.
For getting paid they are super fast, they ask you to pay a month and a half in advance. Probably is the only thing they do fast.
May 7, 2026
Unprompted review
Reply from SENG Danmark
Hi Oscar
Thank you for your feedback. We are sorry to hear about your experience and understand your frustration regarding the delivery and follow-up process.
In order for us to resolve the issue as quickly and correctly as possible, we needed pictures of the damage that occurred during delivery. The reason for this was that it was not certain that the entire mattress needed to be replaced — in some cases, replacing the mattress cover is sufficient and can be arranged much faster.
Unfortunately, we did not receive the necessary documentation from the delivery company in time, which delayed the assessment and handling of the case. As soon as we received confirmation of the condition, a new mattress was ordered from the supplier.
We also regret the issues experienced during assembly and understand that this has added to your disappointment with the overall experience.
Best regards
SENG
God madress
April 27, 2026
Reply from SENG Danmark
Hej,
Tusind tak for din anmeldelse! 😊
Det glæder os at høre, at du er tilfreds med din madras.
Vi håber, du får mange gode nætters søvn – og tak fordi du valgte os! 💤
God dag.
SENG
Reply from SENG Danmark
Hi,,
Thank you so much for your 5-star review! We’re delighted to hear that you were happy with our service, delivery, and staff. Your kind words mean a lot to us, and we truly appreciate your support!
Kind regards
SENG
Horrible!
Horrible!
The bed didn’t meet our expectations!!!
Very bad quality and they refuse to fix the problems!
April 8, 2026
Reply from SENG Danmark
Dear Oksana,
Thank you for your feedback. We are very sorry to hear that the bed did not meet your expectations and that you are dissatisfied with both the quality and our handling of your case.
We take all concerns seriously and have carefully reviewed your complaint. Based on the information and documentation available, the reported issues appear to be related to the assembly of the bed rather than a manufacturing defect. As the product was self-assembled, we are unfortunately not able to cover this under warranty as a product fault.
That said, we do understand your frustration, and we are sorry that your experience has not been satisfactory.
Kind regards
SENG
Terrible quality and even worse customer service
We purchased a new bed from Seng in February, and it was delivered in early March. Upon delivery, we immediately noticed that the quality of the delivered base components was significantly worse comparing to what we had seen in the showroom and also experienced a number of issues while assembing the bed. Parts did not fit, preassembled components were poorly screwed, some details were missing. We reported everything immediately to the customer service.
The case was ongoing for 3 weeks, but the only types of responses we were receiving from customer service was that they had “never seen this problem before” and “we sold many beds like this and all the beds were fine so far”. They also refused to issue a refund, leaving us with an unusable bed. In the end (after sleeping on the floor for 3 weeks), we had to hire a carpenter at our own expense to correct the issues with the base (basically re-building the base from scratch), which costed 4000 DKK in labour and materials.
A terrible company with zero accountability for the products they sell. Their customer service appears designed to stall and frustrate customers into giving up rather than actually resolving issues.
March 31, 2026
Unprompted review
Reply from SENG Danmark
Hei Alex
Thank you for sharing your feedback. We are truly sorry to read that your experience with your new bed has been so disappointing.
We completely understand how frustrating it must have been to encounter quality and assembly concerns immediately after delivery, and we appreciate that you reached out to our customer service team straight away.
In order for both us and the supplier to move a complaint case forward, it is essential that the documentation clearly shows the reported issue. Unfortunately, in this case, the material received did not sufficiently demonstrate the defects described, which meant that the supplier was unable to continue the assessment any further based on the photos alone.
We also sincerely regret that we did not have the opportunity to arrange an inspection with an independent service technician before the product was altered. An on-site review would have allowed the product to be assessed properly and could potentially have helped us find another solution together.
As the bed was instead rebuilt through a private agreement with a carpenter before such an inspection could take place, the original construction of the product was changed. In situations like this, both the warranty and the right to pursue the complaint unfortunately no longer apply, as neither we nor the supplier have had the possibility to inspect the product in its original condition.
We truly regret that this process has left you with such a negative impression, as this is never the experience we aim to provide.
Best regards
SENG
Tad bit too expensive for the experience
People that came to install the bed damaged some part and concealed it with instruction manual during the hand over process to avoid consequences. On top of that customer service is non existent. I've reached out a couple of times before delivery and never got any response.
March 16, 2026
Reply from SENG Danmark
Hi Daniel
We are very sorry to hear about your experience – this certainly does not reflect the level of service we aim to provide, neither in terms of delivery nor customer service.
We would very much like to investigate this matter further, but based on the contact details provided in your review, we are unfortunately unable to locate any previous inquiries from you. Therefore, we kindly ask you to contact our Customer Service team directly so we can look into the case as soon as possible and find a solution for you.
We look forward to hearing from you and resolving the situation.
Best regards
SENG
I love my new bed
I love my new bed, and Sema gave me absolutely excellent service from start to finish. The quality of my bed is extremely high end, I'm beyond satisfied. Sema was very knowledgeable and lovely to deal with - thank you Sema! My only complaint is with the delivery company, when there was a mistake with the address their service representative was ridiculous, she acted like a child with hurt feelings because I was frustrated with the absolute lack of service or pragmatism to resolve the issue.
March 16, 2026
Reply from SENG Danmark
Hi Daine
Thank you so much for your kind words—we’re truly delighted to hear how happy you are with your new bed and the overall quality. It means a lot to us that you had such a positive experience with Sema; we’ll be sure to pass along your feedback, as she takes great pride in providing knowledgeable and attentive service.
At the same time, we’re very sorry to hear about your experience with the delivery company. That’s certainly not the level of service we want associated with your purchase, and we understand how frustrating it must have been when the situation wasn’t handled in a more helpful and solution-oriented way. Your feedback is important, and we will share it with our logistics partner to help ensure improvements are made.
Best regards
SENG
It’s the second time that we buy beds…
It’s the second time that we buy beds from them. Very friendly a professional manners and we got a lot of guidance regarding sleeping conditions and postures and what kind of beds would suit us best. Highly recommended
January 13, 2026
Reply from SENG Danmark
Dear Sara,
Thank you so much for the 5 stars 🌟
We’re thrilled to hear that this is your second purchase with us and that you felt well guided regarding sleeping conditions and posture. It means a lot to us that you recommend us so highly!
Have a great day.
SENG
Is it a good service?
First of all, we are waiting for an answer about a complaint. Moreover, those who went to deliver, acted in a kind of violence, when i had to accept the bed and give an evaluation of their service, with the operator that, when I holded my phone, pressed 5 star and then pressed "send", without giving me the chance of avoid it
December 3, 2025
Reply from SENG Danmark
Hi Giampaolo,
Thank you for your review. I have been informed that you have found a good solution to the complaint together with the store, and we are very pleased to hear that everything has now been resolved.
The delivery company is an external partner, and we take your feedback very seriously, as this is not the experience we want our customers to have when receiving the final part of our service – the delivery of the bed. We will of course pass your feedback on to our logistics partner. Thank you for bringing this to our attention.
We hope that your new bed will bring you great comfort and joy.
Merry Christmas from SENG 🎄
Mixed feelings about Seng.
Mixed feelings about Seng.
The store service was very friendly, but I also felt we weren’t shown all the options. Only after paying and walking out did we notice other beds that looked interesting, ones we would have liked to consider before choosing.
The beds look incredible in the showroom, but after delivery, our Vive Lux Continental felt surprisingly cheap.
The bed frame is extremely light and made from very cheap-feeling pine.
The assembly manual is a single poorly printed page.
Mounting the headboard is basically guesswork since there are no clear instructions, not even guidance on which holes to use.
The 180 cm mattress is actually two 90 cm mattresses with a thin cover around them.
That cover is the only protection. A proper mattress should have foam all around the springs to keep them stable and protected.
We’re already experiencing some sagging after less than two weeks, which is very disappointing for this price range.
Pricing also feels quite misleading.
They constantly run big discounts, and the quality is nowhere near the full asking price. The bed only feels somewhat fair if you get at least 50% off ; which says a lot about how inflated the original prices are.
On top of that, certain things like bed feet aren’t included. The feet cost over 1000 kr for four very basic pieces, while similar feet at IKEA cost around 200 kr.
The top mattress cover they sold us was also poorly fitted , way too big and sliding around. We wasted 619 kr on it and ended up buying a much cheaper one at IKEA that actually fits properly.
It’s still early to judge the bed’s long-term durability, but the early sagging and light construction don’t inspire much confidence.
We do love the look of the bed, though. The warranty covers sagging, but since up to 2 cm is considered “normal,” it’s hard to know how helpful it will be in practice.
November 18, 2025
Unprompted review
Reply from SENG Danmark
Dear Thomas,
Thank you very much for your honest feedback. We are glad to hear that you like the look of the bed and that you experienced friendly service in the store.
We apologize that the experience with the assembly instructions did not fully meet your expectations. We take your comments very seriously and will review the instructions to make them clearer for our customers.
It is correct that our warranty covers sagging of more than 2 cm. Should any issues arise, you are always very welcome to contact us – we are happy to assist to ensure you have the best possible experience with your bed.
Have nice day.
SENG
super service
November 9, 2025
Reply from SENG Danmark
Hej Anders,
Mange tak for de 5 stjerner 👍☺️
Dbh Jørgen, SENG
The approach of the staff was so…
The approach of the staff was so friendly and helpful. Clearly elaborate the products and prices.
November 4, 2025
Reply from SENG Danmark
Thanks a lot for the 5-star review. It´s very nice to read that you had a good experience in the store - this is exactly what we want to be known for ;)
Best regards, Jørgen, SENG
Fills my postbox with garbage.
September 7, 2025
Unprompted review
Reply from SENG Danmark
Dear Andreas,
We are sorry to hear that you do not find our advertisements interresting.
If you are referring to your physical mailbox, you can place a “Ingen reklamer, tak” sign on it, and distributors will ensure that you do not receive material from us or others.
If you are referring to your email inbox, you can always unsubscribe directly via the link provided in the email.
Have a nice day.
SENG
So comfy, right and no headaches!
We bought our master bed from Seng and it was life changing! no more getting up with headaches and a cloudy head in the morning! thanks - it is so comfy and right
July 18, 2025
Reply from SENG Danmark
Dear Preeti,
Thank you so much for your wonderful 5-star review 🌟
We’re thrilled to hear that your new master bed has been life-changing and that you’re waking up feeling refreshed and headache-free.
It’s fantastic to know it’s both comfy and just right for you!
Wishing you many more great nights’ sleep.
Have a nice day.
SENG
Efficiency…
Charlotte organized different topmatresses for us to try on and sometimes organized twice the same topmattress so we could compare the products.
They sell quality products.
May 14, 2025
Reply from SENG Danmark
Hi Haydee
Thank You very much for Your positive feedback regarding Your visit in one of Our many SENG - stores.
Best regards
SENG
Reply from SENG Danmark
Hi Bennu.
Thank you for your review. In this regard, we kindly ask you to contact SENG - Lyngby directly, so they can handle your review. They are more than happy to assist you and welcome you to get in touch with the store as soon as possible.
Best regards
SENG
God information i starten om sengens…
God information i starten om sengens hård-blødhed -sød og grundig information -god tid
Manglede info om digital fjernbetjening og registrering online
April 2, 2025
Reply from SENG Danmark
Kære Henrik,
Tak for din anmeldelse og tusind tak for nyttig feedback. Hvis du ikke allerede har fået mere info om fjernbetjening og registrering, så står butikken klar til at hjælpe dig.
God weekend.
SENG
Reply from SENG Danmark
Hi,
Thank you for your review! We're glad to hear that you had a good experience with our service. We appreciate your feedback and look forward to serving you again in the future!
Have a nice day.
SENG
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