Story House Egmont Reviews 

1,107
TrustScore 1.5 out of 5

1.3

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Company details

  1. Magazine Store

Written by the company

Vi udgiver stærke magasiner og driver succesfulde forretninger inden for digitale medier, e-handel og agencies. Vi er publicister af hjertet og har med udgangspunkt i storytelling bygget vækstforretninger, så vi både laver indhold og journalistik i verdensklasse samtidig med, at vi skaber stærke forbrugerfællesskaber og brands.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 25% of negative reviews

Typically replies within 48 hours

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1.3

All reviews

(1,107)

99 reviews in the last 12 months

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Rated 1 out of 5 stars

Extremely unprofessional and suspect…

Extremely unprofessional and suspect way of doing business. Doesn't answer my emails and then turns 300kr purchase into a 1500kr subscription payment. Never ever buy from this horrible company

January 12, 2026
Unprompted review
Story House Egmont logo

Reply from Story House Egmont

Thank you for your inquiry. We answer all our emails, so it may not have reached us. Write to emtah@egmont.com and we will take care of your inquiry. Thank you.

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Rated 1 out of 5 stars

Avoid ! Charge you for what you never ordwred

Like other comments state (and I wish I checked them earlier!)
Their website states that subscription DOES NOT auto renew.
Yet they charge after for a service I never ordered and then send penalties for not paying what I never asked for!
No email responses and 50min hanging to call center - when person states subscription auto renews until you cancel!

This is a total scam! Do not buy!

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

false advertising

My son got an issue of Lego Ninjago magazine that we regularly buy. In the number 2/2025, there was written that in the next issue (3/2025) there will be playing cards -spillekort. We bought the next issue, but no playing cards were included. I contacted mitblad and after an email exchange, where they tried to blame the shop we got it from, they accepted that "a mistake has occurred" and when I asked them for a compensation they replied that they "reserve the right for printing errors, and therefore, we are unable to take further action from our side"

May 2, 2025
Unprompted review
Rated 4 out of 5 stars

Super quick and nice customer service

Forgot to cancel subscription (1 year) so next year was taken from account.
Called customer service (short waiting time), talked to super nice person, they returned the money (minus the 1 month already started) already the next day 😊

Great service

April 24, 2024
Unprompted review
Story House Egmont logo

Reply from Story House Egmont

Hi Signe,

We are happy that you were satisfied with our service.

Kundeservice
Story House Egmont

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Rated 5 out of 5 stars

Excellent crosswords magazine

This crosswords magazine is a wonderful way to exercise your brain. I have been enjoying this kind of play all of my life.

May 20, 2023
Unprompted review
Story House Egmont logo

Reply from Story House Egmont

Hi Eva,

We are happy to hear that you are enjoying the crosswords.

God læselyst

Kundeservice
Story House Egmont

Rated 2 out of 5 stars

Impossible to Contact

I don't normally leave reviews but my frustration with this company has motivated me to do so.
They have an awful website and IF you try to contact them to adjust an order you cannot do so because they have outsourced customer service to another organisation where you are asked to login with the same details but they do not work.
I will not be using this comapny again.

February 23, 2023
Unprompted review
Rated 1 out of 5 stars

Ridiculous business model and gift subscription

Got My mom a gift subscription, and now, 6 months later, they expect ME o Pay for the next 6 months as well. I'm curious how this business strategy is working for them, as it seriously pisses me off to receive an invoice, and then have the customer care telling me that I should have been aware of cancelling the subscription? What the.... Nobody think about that, even if it's written in the small font part.
And Here's a free advice on how not to lose customers and gain bad and greedy reputation:
How about actually contacting the recipient of the gift subscription to check if she's happy with the magazine and if she would like to proceed paying. There, would have been easy and saved you this stupid amount of time listening to me complaining over the Phone and I probably wouldn't have discouraged EVERYONE I know about doing business with this company.
Sad to see such an old company handling business this way honestly.
Would give 0 starts if possible.

June 26, 2020
Unprompted review
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Reply from Story House Egmont

Hi Maja,

We are sorry that you did not noticed that subscription you bought was an ongoing subscription. We highlight it on all our introduction offers before you pay and inform you about it on your order confirmation.

The solultion your suggest do we allready have, When you buy a number of issues under "giv en gave" it will stop when the numbers you have bought is delivered. Here are we contacting the recipient 2 weeks before they recieve the last issue with an offer if they like to continue,

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Rated 1 out of 5 stars

I will not buy anything from them

As the others said, Hope I can rate 0 to them.
It is completely cheating for money. After the subscription time ended, they kept sending magasin to me and then the bill.

May 24, 2018
Unprompted review
Rated 1 out of 5 stars

Rude and indecent staff

I was appalled when I was kicked out of the entrance way of the Egmont HQ earlier today, when trying to escape the wind and loud city to quietly (and briefly) nurse my daughter, who was extremely distressed. Staff were quite rude in turning out a nursing mother and child onto the street. This coming from a company who claims to support children and young people. You should be ashamed of yourselves, and teach your staff how to behave with some decency.

June 8, 2017
Unprompted review
Rated 1 out of 5 stars

Charging me for something I never ordered/got

I got a offer for 2 free magazines. And somehow they are charging me for some three extra ones and saying that I have a subscription. I have only gotten the 2 that I got for free, nor did I want any more or get any more magazines.

Now Intrum is saying that I owe over 900 kr for this nonsense. I've already been in contact with them where I have been asked this ridiculous question:

"please prove that you have not ordered an ongoing subscription."

Hope they will solve this soon.

But just in general I would stay away from this company, they are trying to scam you.

January 23, 2017
Unprompted review
Story House Egmont logo

Reply from Story House Egmont

Hi Lena,

Could you please sent me your customer number or delivery adresse to christian.moller-larsen@Egmont.com and I will look into it.

Best regards

Christian Møller-Larsen
Kundeservicechef Egmont Publishing

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