Reply from sexhealth.co.uk
[REPLY]
- Reviews (205)
- V P Morgan
- 1 Review
review your product range
one item was missing and the easy rider product was far too small for any use what so ever I cant imagine this product ever sells !! in my case i was miss sold please take it of your product range . in future please give some indication of the specification of these products . look forward to some sort of compensation for the missing product and the completly useless easy rider product.
Victor Morgan
- Robert Matthews
- 1 Review
- Frederick Oliphant
- 1 Review
A hole in one!
My first purchases through this site were delivered promptly and accurately, and at some of the keenest prices on the Internet. A very select, but unique, range of items.
- Milton Padilla
- 1 Review
I expect more quality in all service and product
I received my package quite late
- J Needh'
- 2 Reviews
Good company, not sure about the stock
I bought a Kaplan pump. The price was good, and I got a further 10% off, so I was happy. Unfortunately when it arrived the vacuum tube had a small crack in it, and it slowly leaked pressure. I was ok with that until the crack spread and the tube no longer held any pressure. This is when I got in contact. I got a prompt reply from Helen who was very helpful. After sending a photo, she immediately sent out a replacement tube. It arrived next day, I was very impressed by the service. However the replacement tube (not a Kaplan and has a few surface scratches) also does not hold pressure; though I cannot see any cracks. I super-glued the two big splits in the Kaplan tube, and so far it is holding pressure perfectly. Before buying from Sexhealth, I bought two other pumps elsewhere and had to return both. There are clearly some manufacturing issues. As long as the superglue holds, I'm happy enough until I move on to my bigger Colt tube.
- kate wootton
- 1 Review
great product, quick delivery, all round good service
The best price around, free samples, will definitely use again.
- Peter Buiter
- 1 Review
One meets too rarely with a truly customer oriented supplier. Thanks.
The start up of our relationship has been a bit troublesome, mainly due to my lack of experience in ordering through the internet. Thus I made some serious mistakes filling in the orderform. You have been very, very helpful. What surprised me was not only that I received help when I approached the organisation. The organisation also approached me when it thought I was doing strange things, possibly detrimental to my financial welfare. The payment procedure through my creditcard works fine. The goods I bought from you work fine and I enjoy myself with them. I'll certainly be back in the future.
One suggestion that may even further the quality of your service. At present you use TNT to have things delivered. They give no notice that they will be around with a delivery so you find out they have been there when you come home from outside. You then have to call them to fix a new date. They are unable to tell even whether it will be in the morning or in the afternoon. I am retired so it doesn't matter all that much. But if I were still working each delivery would cost me two off days. Are there companies in the Netherlands who can coordinate better with the customer? Can they be made to make a better effort? Their slogan is: "Yes, we can".
Thanks again. Peter Buiter.
- paul
- 2 Reviews
Satisfied customer
Website was easy to navigate with a great range of products & extremely well priced. By far the cheapest for the specific item i was after. Ordered then delivered 2 days later. I found customer support to be extremely helpful even changing delivery address a few hours after placing my order. Would definitely be spending my 10% discount on next order with them.
- M.T.
- 1 Review
Good web site. Good product range. Good prices. Good service!
Easy to find what I was looking for on the site and the price was the most competitive I had seen. Ordering process was simple and my order arrived when they said it would. My only critisism was the cost of postage for a small item which would have fitted into a jiffy bag, was the same as much larger item sent as a parcel. But it hasn't stopped me using them again.
- christina Mills
- 1 Review
Satisfied
I bought her solution tablets a couple of weeks ago very pretty purpl tablets.."..".... Very satisfied with delivery as of yet I haven,t noticed any difference in how I feel, they are hopefully going to reduce the hot flushes
I have read on reviews it does take a little while to see any improvement I have two months supply and will stick with it.
- Jorge serra
- 2 Reviews
lousy delivery
My order was: (Your Order #6100005536)
Viamax Pure Power
Pack Size
2 Pack VIAMAXPURE2 1 £7.20
Gold Max
Pack Size
2 Pack GOLDMAXPINK2 2 £8.00
I did not get the ViamaxPure2 and and I ask for GOLDMAX for men and you sent me for women
Reply from
Apologies for the problem you have experienced. The Gold Max error was caused due to a problem with our ordering system which we have now resolved – thank you for drawing it to our attention.
We will now dispatch you two Gold Max for men. Please keep the Gold Max Pink as a complementary gesture of good will from us.
In regards to Viamax Pure Power, this item is currently out of stock so you should have received notification telling you so when placing your order. As soon as this product is in stock we will dispatch it to you immediately.
If you don’t want to wait, please contact us to change your order. We may be able to offer you an alternative product.
Kind regards,
Customer Services
- Matthew Clemens
- 1 Review
9 days and nothing.
There's nothing to review. Literally.
Reply from
We are very sorry for the problem you have encountered. The parcel you ordered was dispatched with FedEx who reported that the parcel was actually signed for and delivered just a couple of days after you placed your order.
Because you have disputed this, we are now entering formal proceedings with FedEx who are launching an investigation into this matter.
We will keep you informed as to how things are proceeding.
To protect our customers, SexHealth is committed to ensuring that theft and fraud do not occur and we take any cases of this seriously, which is why we use some of the best courier services operating in the UK today.
In a gesture of good faith, we will now be sending you another package prior to the FedEx investigation being completed. We hope this will go some way to restoring faith in our service – and we hope you enjoy your order.
Kind regards,
Customer Services
- m c cone
- 2 Reviews
fast, proffesional service
Nice to find a supplier who actually does what is stated on their site. The goods arrived when stated, good quality and a fair price. No drama shopping!.
- Mr. Unsatisfied
- 2 Reviews
Non existence of customer service
Do not have time to give a bad review of an incompetent company.
Found better companies that offer good service and look after their customers at a decent price for the products.
Reply from
I have looked at the notes on our account and unfortunately we cannot offer you any kind of replacement or exchange due to the fact your order violated our terms and conditions.
According to our notes, you bought replacement parts specifically for one device, but assumed these parts would fit another completely different brand having read so on an internet forum that was not affiliated with SexHealth. Had you consulted with our customer services team before placing the order we would have advised you that these parts are incompatible.
Due to the nature of the product, once opened and used we cannot accept a return.
Although you are clearly unhappy with your experience, SexHealth cannot accept responsibility for customers not adhering to sensible usage guidelines. We would however be more than happy to assist you in selecting a product more suited to your particular needs so that you can experience our excellent customer services first-hand.
At SexHealth we are committed to selling top-quality products at the best possible price. To ensure the highest possible levels of customer satisfaction, it is our policy to talk customers through their specific needs before making a purchase wherever appropriate.
If you would like our customer services team to help you select a more appropriate product, please give us a call.
Kind regards,
Customer Services
- jim croft
- 1 Review
Good,prompt service
the item has'nt worked for me,i was told to try this by my doctor
- JM
- 1 Review
Great service
A very helpful lady gave advice on which product i needed. Delivery was very quick.
- Rk
- 2 Reviews
bad service & product
Will never shop with them again, as the service was unprofessional and the product bad quality. No point calling them as most of the time no one will be available to help and when someone is they will not help.
Reply from
We are sorry that your experience with SexHealth did not meet your expectations this time around.
Looking at our records, I see that you did contact us regarding a product fault. Following our returns policy, we requested that you send us an image of the damage you reported so that we could verify the fault and send out a replacement.
Sadly, you never got back to us with the image, therefore we assumed the issue had been resolved.
We did try to contact you on several occasions to verify this, but unfortunately we could not get in touch with you.
It is our wish to ensure that every one of our customers receives the best support and customer service that we can provide. With this in mind, if you are still having problems with the product you purchased could you please contact our customer services team again and we will talk you through the returns process.
You will still be required to take a picture of the product and the reported fault and send it to us.
Our customer services and sales line is open between 9am and 6pm Monday to Friday or you can contact us via email outside of those hours.
We look forward to hearing from you and resolving your issue.
Once again, please accept our apologies for any inconvenience caused.
Kind regards,
Customer Services
- Twinkle
- 1 Review
Excellent service and products - will be back for more!
Brilliant communication and lightning fast service. Happy to deal with any time!
- Jan A. Gjemble
- 1 Review
Very impressed over both service and customer care.
I ordered several items from sexhealth.co.uk to a different delivery adress than my own. To be sure they got the order right and that this was correct, I got a call from customer service checking up on my order.
This makes me feel safe, and I will for sure use them when I have to order other products as well.
- bebop1956
- 1 Review
Sexellent Just Sexellent
Would I recommend sexhealth.co.uk. Absolutly I would so dont hesitate buying form them
- phil
- 1 Review
mediocre customer service
After 2nd email notifying out of stock there was no further info about how soon reorder would take place and when new delivery could be expected. When order completed I was unable to track on Fedex tracking as it said no consignment could be identified for the number .When package delivered Fedex tracking still showed nothing.
Reply from
We are sorry your experience with SexHealth did not meet your expectations. I have checked your order and can confirm there was a slight delay between making your purchase and the dispatch of your item from our warehouse due to stock issues. You placed your order on the 26th of May and were informed on the 28th of May via email that there would be a delay. Your order was then dispatched on the 6th of June via Fedex.
In accordance with our terms and conditions - http://www.sexhealth.co.uk/delivery-information - although we do our utmost to ensure items are dispatched on the day you make your purchase, we do allow for up to 28 days between the order being placed and the item leaving our warehouse. In this instance, your order fell well within this timeframe (it was dispatched seven working days after the order was placed).
Regarding the issues you have experienced with tracking, this is a problem with the Fedex system and completely out of our control. We have however passed on your feedback to Fedex. I hope you don’t feel this is a reflection of us as we use Fedex due to their efficient, rapid service and excellent customer services facility, which allows people to track packages online or via the phone.
If you do experience any problems when you purchase from us in future, please contact our customer services as soon as you can and we will do our utmost to help you. You can contact us via our sales line 020 8816 7074 or via the LiveChat facility, which you can find in the left-hand panel on the website.
Kind regards,
Customer Services
- Funboy3
- 1 Review
Fun fun fun
What can I say..
Well priced, good customer service, quick delivery..
They do what they say.
What more do you want :)
- SJ
- 18 Reviews
Everything I expected
Received order quickly, was well and discretely packaged. Good quality items at competitive prices... All round a great experience. Would Use again.
- Pavel Chikul
- 1 Review
Excellent service!
Fast shipping and best prices left us more than satisfied! Highly recommended!
- Daniel
- 2 Reviews
Good Products and quick Delivery
Well as i said, the products is really good and the delivery is superfast.
- John McAdie
- 1 Review
The Love Seat has given me the best Orgasm with the Wand ever!!!
You know I have mild Cerebral Palsy since birth affecting my right arm and leg. To increase blood circulation to my right foot in particular, I decided since my teenage years, that I needed to, and now as a consequence, love to wear support tights. I wear tights of all denier nearly 24/7. With my tights still on, it allows me to sit in a kneeling position very comfortably. The Love Seat is, of exceptional quality and durability, a sturdy foam structure with a deliciously soft feeling pink coloured Lycra/Spandex cover which in itself feels like my nylon tights and is very orgasmic before I even begin with the Wand, for which it is designed. The Wand slips comfortably in the purpose-made hole, and remains securely in place there, at a slight diagonal angle on top of the seat. I have adapted the wand to comfortably accommodate my penis and made it so it will not rip whichever pair of tights I am wearing while I'm using it.
The orgasms have been mind-blowing, I can feel the vibrations right though the seat, round to my bum and a wee bit up my back too! All in all, I thank you for an amazing product. Actually, I feel so horny now just telling you about it, I'm away to use it now! anyone want to join me? ;-))
- Joe wilkinson
- 2 Reviews
Excellent value
Fast and value for money products. Very good communication
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- Bill Elgie
- Peterbrough, GB
- 2 Reviews
Excellent
Good prices, fast delivery and no hassle.
Well impressed with their service.
Would recommend to anyone.
- John (Alex) Alexander
- 1 Review
Generally Good Service and Excellent Products
I had a little trouble navigating the website and opening an Account,but after that things went well and am very happy with my purchase. (to join 2 other E-Stims I already hav)
RECOMMENDED SHOP!
- kinky kez86
- 2 Reviews
brilliant :)
my clone boy was brilliant the only down fall was they wasnt enought sillicone to clone my other half's full willie so had to improvise.
- leo
- 1 Review
good
good, but I hope everything will be accurate in both the information on your website and the real products.
- Salah
- 1 Review
Reliable Service
I recently purchased a Jesextender gold edition, and one part of device broke the second day of use which was very disappointing especially that there is no return policy after opening the bag. I was hoping that this gold edition devise would last me a while but unfortunately it’s not going to happen so I feel that I’ve wasted £150. I guess it’s not fully Sex Health’s fault as they are the middle man in this transaction, however I would’ve liked to see them taking more care in choosing reliable products to sell on their site. In terms of delivery it was reliable and as specified on the delivery info in my account, one minor issue, I would recommend that Sex Health should send an immediate email to their customer when purchasing something from them to confirm the transaction, so I was a little bit in the dark about my transaction until I logged on to my account. I hope I'm not being unfair for giving them 2 stars, after all it is £150.
Reply from
We apologise for any inconvenience caused and we will contact the manufacturer on your behalf to resolve the issue. We will of course replace this piece for you. So that we can alert the manufacturer properly, could you please email our customer service department a photo of the broken part (info@sexhealth.co.uk). When we have determined the fault, we will ask you to return the part so that we can send it back to the factory and a replacement will be sent immediately.
Kind regards,
Customer Service
- Jo
- 1 Review
Not impressed
I ordered an item on a Weds evening, which I wanted for the Monday after at the very latest. I requested and paid for 1-2 day delivery and had expected to receive the goods on the Saturday at the latest. On the Monday, after I had complained that I hadn't received anything, they told me that they hadn't even dispatched it at that point. It wasn't even a direct response to my query, which had requested that the order be immediately cancelled if it hadn't already been dispatched;- it was a standard paragraph telling me that the warehouse was closed on the Thursday and Friday and any orders would dispatched on the Monday/Tuesday. I told them that I was very unhappy with their service and that if they sent the goods to me regardless of my request to cancel, then I would immediately be sending them back and requesting a full refund. To their credit, they did cancel at that point and immediately refunded me the payment. Despite this, I won't order from them again.
Reply from
Unfortunately we had to close the warehouse for two days ( during the 12th and 13th of April), we also informed all our customers just before they checked out on our website.
Your order was placed on the 11th and on the 16th it was cancelled and refunded as you wished.
Regards
Sex Health Team
- John Clark
- 1 Review
Very good
I think this company is an excellent company I love dealing with them
- Opinder Chaggar
- 1 Review
Excellent service prompt delivery
The product I ordered was not as strong as I thought, last time it was really strong, just wondered if the shelf life of it had expired?
- mayo471
- 1 Review
Delivery...Not Happy
The product and service from the company were excellant and wouldn't hesitate to purchase from them again were they to use Royal Mail, in fact I have wished to purchase other items but the fact they use a courier has stopped me until I can phone them. Courier service means I have to collect when not at home upon delivery, I object to travelling 10 mile to collect something I have paid to have delivered
Reply from
Your comment makes me think that maybe you have mixed us up with another company?? Our orders are delivered by FedEx and so was yours. I have even tracked it on their
website and it says "delivered 31/03/2012". The order was dispatched on the 29th of March and delivered 2 days after.
Regards
Sex Health Team
- james
- 1 Review
fast and efficient
always get the order right, good quality, fast delivery
- ivor daws
- 1 Review
excellent service, crap product
blinding customer service and a fast dlivery, however product was useless as it kept blowing main electrical trip, i am a marine electronis engineer, so had a look at it, circuit board had burnt out and we were lucky my missus wasnt burnt too. cheap rubbish sold in comparison to the hitachi magic wand (which we have since purchased), and that blows her socks off. perhaps you should put a bit of quality before profit before you hurt somone. !!!!
- M Gould
- 1 Review
Not so quick...
Took 17 days to deliver.
Reply from
We are very sorry about the delay. We were waiting for new stock to arrive to send out your order.
Once again, we apologize for the delay.
Regards
Sex Health Team
- Sean
- 1 Review
Very Poor Service
I ordered 2 items off this company and did'nt recieve any of them, i am very mad at this company very very poor..............
Details
About this company
Dear Customer Welcome, Sex Health sells a range of herbal health products, sexual herbal & health products. We are the official European distributor of MyTenring, Penext, Wolfberry, Vig-RX and much more We can ship to any country in the world and will accept no quibble returns on our products within 7 days of receipt of product or if the product is faulty. SexHealth has over 15 years experience in providing men and women with natural products that can help people overcome embarrassing sexual issues. If you need some help info contact us: customerservices@sexhealth.co.uk The Sex Health team |
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