If I could give them less than one Star I would.
Avoid shopping at Shoemall. This is the most unprofessionally run company I have ever experience.
My Very First Order: I order a two pair of shoes, realize that I had choose the wrong color, tried to call back and a recording said they were closed to call back next morning. I called the moment their lines were opened and was told by their rude customers service operator that my product had already been placed on the delivery truck which was odd since I placed the order the night before and called immediately after realizing the area. I asked to speak to a supervisor, she placed note that the return wouldn't be charged shipping cost. Not only did it take me forever to receive my product but they still charged me for the return.
My Second Order: My shoes took forever to be delivered, 10 days from within the United States. Unbelievble.
My Third Order: I order the shoes on April 19th, April 26 still no shoes, I called, they tell me the shoes have been mailed. On May 1, 2013 the shoes were delivered to the WRONG ADDRESS. When I called they tried to tell me that they were delivered to the address I gave them but the confirmation email they sent to me had the address that the shoes were suppose to be sent to. I asked for a Supervisor, who said they could have the shoes resent, I told them I want my money refunded back in my account. She said they could have to send me out a claims form, week pass no claims form, I called again, they tell me to wait a couple more days. I called again then they decided to email a claims form which they could have originally done but didn't. Claims form completed and emailed back within that hour. it took 4 more days to refund the money back into my account.
I don;t know where this company is actually located. I get the feeling it is run out of someone's house and garage. Customer Service Workers probably work from home and probably have no access to the product you have order or the workers who load your product out to be mailed.
I have since deleted my account information because who knows what they would do with it and pretend they did nothing!
I will no longer give this company any type of business. EVER!
"easy returns"??? I think not. I bought on PayPal so unbeknownst to me I lose out on the whole easy returns thing. The people answering the phone hate their jobs and I can guess why. It's a bad business practice not to stand by what you say. Since I bought with PayPal I have no way to be charged to return my shoes! Lol. I bought several pair through dsw since I can return. Better selection and prices. I'd assume just pay $300 for boots from somewhere that can empathize with someone who's hard to fit as I am. Customer service at shoemall is rude and jaded. I feel bad for them, again, having to dole out these rules. Grown up love to be talked down to...nope we can do this and take our money elsewhere. Just happened
I have ordered shoes from ShoeMall, Piperline, Endless and Zappos and had great experience with all EXCEPT ShoeMall.
The customer service at ShoeMall was terrible..they were rude and unfriendly. And their shipping is extremely slow. And they will not honor price protection.
I ordered a pair of booties from them very late at night over the weekend and early Monday morning when I logged onto their website to check status, I discovered that they were offering a huge discount of 25%. My order had not even been shipped yet...it was just queued for shipping.
I asked for a credit on the difference. They said flat out NO. I said then don't ship them to me. They said too late. I said then I will refuse package. They said no..I would be on the hook for full amount if I refused the package.
I had to wait 2 weeks for the package to arrive (meanwhile, all the orders I placed at numerous other online places arrived within 1 to 3 days).
I return shipped the booties back to Shoemall right away. And after 2 weeks, they still have not issued a credit to my card.
They are terrible and I will NEVER shop there again. Their loss because I have purchased lots of very nice quality shoes/boots online.
The shipping is totally ridiculous. I needed these shoes for an event. I ordered almost 2 weeks before. The event is now tomorrow and I have absolutely no idea where my shoes are that i made 60 dollars for. I will never do business with Shoemall again.
Don't do "free shipping!" Their warehouse is located in Chippewa Falls, WI. I live in the same state and my package is now in Los Angeles, CA!!! First, it went to Minnesota, then back into Wisconsin... to a town that's only 15 minutes from my house and it sat there for 4 days and now it's in California. I could have just driven to the last place and picked the package up myself! According to the tracking info, it is not supposed to be delivered for a week, now, and before, it said it would be delivered today... so that's 11 days total in transit, when it could have taken 2 or 3. I know the shipping is free, but this is pathetic!!!
To reply as a company, please sign up here.