Really BAD EXPERIENCE!!!!!
I have moved to a new flat so I have requested than to transfer the service to a new flat, (from the first floor to the second floor), for some reason they could not go ahead because of a fault in the system and they could not explain me why.........then when I called back (6) they gave me a new order and a different date to transfer my connection. That did not happen and they still don't know what the problem was......

I did not have a connection for 3 weeks as my connection was still on in my old flat. When I have requested for a compensation for this 3 weeks the answer was.

Answer: No compensation what so ever!!!!!!!!!!!