ShopWired Reviews 

Quick response, friendly and Chris B's communication was 5 star.

Fantastic service from Chris. Asked for help and within an hour the issue i had was sorted. Stress free, hassle free and just the best outcome. Thank you Chris, saved me a huge amount of time and sanity.

We would like to extend our sincere thanks to Lewis for the fantastic support he provided during a challenging situation. He quickly took ownership of the issue and guided us through it with professionalism, confidence, and excellent communication. Nothing was too much trouble, and his commitment to helping us achieve a successful outcome was clear throughout. The customer service Lewis provided was truly first class. Thank you again for all your hard work and support.

I can't fault Shopwired's customer support. Whenever I have any queries or need help with something, they are always on hand within a minute and have helped out every time. Lewis was a great help today and sorted my issue quickly!

Shopwired is a great platform especially for new businesses. And Lewis is absolutely fantastic, as a new business and never owning a website before, I have needed help every step of the way and when i say nothing is to much trouble for Lewis, he really is the most helpful, patient and great support you can get. The whole team at Shopwired are great. But Lewis is fantastic. Shopwired itself is an honest platform, no hidden fees like some others, quick response time. If you need a platform for your business, come to Shopwired, you wont be disappointed. Customer service is the best you can get. Especially Lewis who has the patience and tolerance of a saint.

Customer support at Shopwired is outstanding. Any response is quick and thorough, with their techs having patience for people like myself who aren't overly technically savvy. I'd like to thank Lewis for the exceptional help he gave in sorting out domain issues.

Chris helped me sort out some rather 'testing' European customs duties/VAT issues. He explained every item in great detail and in clear language that I could understand. No 'tech jargon' which was a relief. He was extremely patient answering my repeated questions.
I would always recommend Shopwired to anyone thinking of setting up a website. I've been with them for several years now and they have always responsed very quickly to queries/problems, no waiting in a queue for a ticket from an overseas helpdesk. Brilliant.

Many thanks to Lewis for his clear and confident instructions re modifying our DNS records - something which makes me understandably nervous. Thanks are also due to Ernest who handled earlier support calls. It's always a pleasure to speak to support staff who are on top of their game, and this has been my experience at ShopWired ever since we entrusted them with SHL's ecommerce.

Always great customer support, Reiss helped me (I'm not overly techy) sort out some bugs (mainly user errors) and website is working perfectly.
Highly recommend

ShopWired continue to make us happy.
A great company to deal with, very responsive to issues and very helpful. Our recent interactions with Reiss were second to none. Keep up the great work.

UPDATE:

Thank you for your response, although I’m afraid I don’t accept your characterisation of what happened.

You say the decision to restrict my support was not made because I complained about the service, but because of “repeated instances of disrespectful behaviour towards staff”. That is a wonderfully convenient distinction. My frustration did, after all, arise from your employees schoolboy errors and continuous ongoing problems with my website. I was an unhappy paying customer expressing that frustration after repeatedly having issues with the service I was receiving.

You also say the single comment mentioned in my review was not the reason for the decision, but you have still not explained what the other alleged incidents actually were. Instead, you have rather neatly bundled them all together as “disrespectful behaviour”. If you are going to publicly characterize a customer in those terms, it would be helpful to know exactly what supposedly happened.

As for the sarcastic comment itself, I stand by what I said in my review. Sarcasm is not inherently disrespectful. It is a normal part of human communication and, believe it or not, some adults are capable of hearing sarcasm without requiring emotional first aid.

Perhaps your staff need to be treated a little less like delicate kittens and a little more like adults who can deal with a frustrated customer making a sarcastic remark without management rushing in to protect them. You might also consider retiring the mother-hen approach to customer service because it's not very customer centric. You should own the mistakes instead of making excuses and blaming customers for being unhappy about it.

There is a rather important difference between genuine abuse and a customer expressing frustration in a way that management happens not to like. Customers are entitled to complain when mistakes are repeatedly made and to express dissatisfaction with the service they are receiving. Apparently, however, expressing that dissatisfaction can result in your access to support being restricted. That seems like a particularly creative interpretation of “helpful support”.

And this is the central issue that your response rather carefully avoids. Whatever terminology you use to justify the decision, the practical result was that I was left trying to run a business website with access to just one support email per day.

That was an extraordinary way to treat a paying customer who was experiencing endless problems with your service. If the grand objective really was to establish a “respectful basis for continued support”, there were plenty of ways to communicate that expectation without severely restricting my ability to obtain the support I was paying for.

You say the decision was “not taken lightly”. I’m sure there wasn't a committee meeting and everything. Careful consideration does not automatically make a decision reasonable. From my side, it felt very much like being punished for being unhappy with the service and having the temerity to say so.

And ultimately, I don't need to rely solely on either of our interpretations of what constitutes good customer service. I have since moved to AstroCart, and the difference is night and day. I now receive substantially better support and service without feeling as though I am being treated like a troublesome child for raising concerns.

So, despite your explanation, I remain entirely satisfied that leaving was the right decision. If anything, your response has reinforced my view of why I left.

Well I have to write an honest review here. I was going to move to another platform as did not like the feel of my site and some of the features I can't get used to, others I hope they change. But I realised I did not have the time or the energy to move. Shopwired matched the price of the plan I was going to and the terms I was offered. They also gave me an account manager to help with the issues I had. I explained to Reiss my account manager that I was not a computer guy and a technophobe. Ever since then I have had a great account manager and because of the help I have had and the improvements made to my account I am staying with Shopwired. Yes I have given 4 out 5 as would like to see some more changes and these would increase my score. If I was giving a star rating for my account manager it would be 5 / 5 for his help and understanding. There are a few things in the pipeline for shopwired and a couple of these were reasons I was looking at a different platform. So already a few issues I had are being sorted. So in the near future I could well be back here changing to 5 / 5

Reiss was very informative and helpful as normal, thank you.

Had a problem with the positioning of testimonials on the Mobile view and contacted shopwired support. They acknowledged the issue and fixed it in very quick time.

Would highly recommend this company and Reiss my account manager is very much on the ball with responses and fixes. Very good experience overall.

Chris has been very helpful since we started our trial at ShopWired. Very professional and a tech whiz when it comes to websites and assisting with everything involved. Would definitely recommend using ShopWired for any online businesses

Fantastic product backed by phenomenal support. Lewis provided great help with his and Lewis my query rapidly to resolve the issue in no time at all. Truly exceptional customer service.

Lewis gave great fast cusomer service, always seem to be happy to help whenever ive had any issues.

Lewis always gives it his best shot to help when any issues arrise. ShopWired’s platform is great but their customer service is genuinely the best part of this company.