simply swim Reviews 

4,097
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally fast delivery times and note that the website offers a remarkably smooth ordering process. Many people also appreciate the wonderful product quality, beautiful designs, and comfortable fit of the various swimwear options available. However, some customers also noted occasional problems with delivery delays, poorly protected packaging, and a frustrating lack of customer support response when tracking missing orders. A few reviewers were additionally dissatisfied when items did not fit properly, or when they encountered complicated difficulties trying to process product returns and secure refunds.

What people talk about most

Product

People report positive experiences with product, noting a wide variety of affordable and stylish items.... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials and durable... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and... See more

Order

Users describe positive interactions with order, highlighting a straightforward and satisfying website... See more

Price

Customers had ambiguous experiences with price, reporting both very reasonable costs and surprisingly high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply Swim have great pictures with good descriptions of each item, their Zoggs range have lovely attractive swimsuits that fulfil my requirements. My navy ruched front Martinique suit is very comf... See more

Rated 5 out of 5 stars

I have used the belt for swimming as I have heart failure and struggle to swim any distance in a indoor pool, this unlike sea swimming that has 6 times more buoyancy. This extra buoyancy enables me... See more

Rated 5 out of 5 stars

I recently bought a swimming costume and towel from Simply Swim, and I couldn’t be happier with both items. • Swimming Costume: The fit is excellent—supportive without being restrictive, and the... See more

Rated 5 out of 5 stars

Order placed a few days before I started a swimming coached class. Didn’t expect to get my purchases which included prescription goggles in time but the6 arrived really quickly and I was pleased with... See more


Company details

  1. Swimwear Store

Written by the company

One-stop online swimwear and swimming equipment store for men, women and children. Stocking big name brands such as TYR, Nike, Speedo and Zoggs.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,097)

90 reviews in the last 12 months

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Rated 1 out of 5 stars

Accused me of using a returned item—had…

Accused me of using a returned item—had to fight for my refund!
Avoid this company unless you photograph items the second they arrive!
I ordered swim fins that arrived in crumpled packaging. I tried them on indoors for fit and requested a return within 4 hours of delivery. Simply Swim rejected my return, claiming I had used them in a pool and refusing to refund me.
Fortunately, I had taken photos of the fins on my floor right after opening the box, proving the chalky marks were already on the rubber when delivered. Since I was working and booked the return within 4 hours, it was impossible for me to have used them.
Only after I sent photo proof, laid out the timeline, and threatened a bank chargeback did they back down and issue a refund. They didn't even apologize for falsely accusing me—just sent a cold one-line email confirming the money was processed.
Extremely stressful experience and appalling customer service.

August 18, 2026
Unprompted review
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Rated 1 out of 5 stars

I have emailed your company to advise…

I have emailed your company to advise you that I haven't received my items that I ordered, but haven't received a response.

We were on holiday and my son lost his googles, he has swimming lessons twice a week and needs googles. I ordered him new googles, a case and antifog spray whilst we away, so that hopefully they would be delivered home before we got back from our holiday and ready for his swimming lessons.

The package was supposedly delivered on 25th July 2026, we do not have it. My friend was coming to our house twice a day whilst we were away to feed our cats and she never saw a parcel / package. Since we have been home from holiday (evening of 31st July) we have looked everywhere and cannot find them and have not received a red card advising where it had been left. My son needs these items and I cannot afford to re buy these items. Please help.

August 5, 2026
Unprompted review
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Rated 5 out of 5 stars

I have bought a swimsuit from this…

I have bought a swimsuit from this company before, they have got a good selection. But the best thing about my swimsuit is that it doesn’t lose its colour. I swim several times a week and for the swimsuit to keep its colour is amazing. Thank you.

July 1, 2026
Unprompted review
Rated 4 out of 5 stars

Very smart swimsuit

No problem ordering from this company and a good delivery service.
However the Speedo swimsuit was by far more expensive than any other site including er...Speedo. So it's worth checking other retailers.

July 13, 2026
Unprompted review
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