Skyscanner reviews

Skyscanner reviews

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8.4
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Skyscanner client satisfaction standard has really impressed me.

I was looking into a flight from Athens Greece to Chania Greece and I used your search engine since I know it is trustful. In the process of buying the tickets from the agent I got stuck with problems. I immediately contacted Scyscanner team and the problem was resolved with extra speed and care. Thank you Scyscanner. That's how everybody should work.
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Reply from Skyscanner

Hi there.

We're glad that we could be of help. I hope that you have a wonderful trip :)

Neil
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Spot On

Skyscanner and its flight alert system allowed me to get good flights with a reputable airline with great connection times and sensible arrival times. The final price was within £5 of the price quoted. The hard part is waiting until June before I jet off!!
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Reply from Skyscanner

Hi,

Excellent. We're very happy that you found the email alerts handy. I'm sure that June will be here before you know it :)

Neil
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Useful site but incomplete

Skyscanner easily lets you compare prices to find the best air fare. It is useful to be able to search the chepest price for a whole month at a time. The main drawback is that prices are not always updated, which means that dates are not always searched. Several searches did not result in the lowest price as compared to other flight search sites such as Kayak or Momondo.
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Excellent System,

I found perfect flight to match extreme flexibility for best prices.
Great tool
Skyscanner

Reply from Skyscanner

Hi

We're glad your enjoying the app :)
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Skyscanner misleads

I've used Skyscanner to find flights on a couple of previous occasions. Both times the fare Skyscanner showed was lower than the fare offered by the airline or agent when I clicked to book. The differences were not huge, but the Skyscanner fares were more optimistic than the reality both times.
Today I used skyscanner once again to find a very straightforward internal UK flight 11 days in advance. The cheapest on offer suited me perfectly; it was priced at £134. Click, and I'm with the airline, where the fare is £148. I restart the process; the fare for my flight is now shown as £148 on Skyscanner. Fair enough; the way airlines manage their prices is one of the irritating mysteries of modern life. Click; now the airline is charging £161 for the flight. I end up paying £161 for a flight originally "offered" by Skyscanner at £134. Back to Skyscanner to check: the flight is still shown at £148. This is simply not good enough. I've now used the facility three times, and every time the fare indicated by Skyscanner has been misleadingly low. Hopeless!
Skyscanner

Reply from Skyscanner

Hi Frank,

Thanks for your feedback, and we’re really sorry to read that you’ve had this problem while using Skyscanner – and particularly since you’ve had this experience on more than one occasion. As a travel search engine, we rely on data feeds from many hundreds of third party travel providers, and we don’t influence prices ourselves at all. However, we obviously do our best to monitor the accuracy of the prices we display, and we’re always disappointed to hear when our users have found discrepancies. We would be really grateful if you could provide any more details about your search, such as departure and destination airports, flight departure times and the name of the airline and travel agent (if applicable), through the following form: http://www.skyscanner.net/contactus.aspx. We can then try to replicate this issue and follow up with the relevant travel provider.

Price accuracy is something that we are putting increasing resource into monitoring, both in terms of staff and technology. We absolutely appreciate that price accuracy and transparency is something that is key to maintaining our users’ trust, and also their future visits to our site and apps. Please be assured that your feedback will very much been taken on board and we will continue to work hard on this important aspect of our product. Thank you for your help.

Regards,

The Skyscanner Team
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The only way to fly

Used them almost a hundred times. Always a pleasure. Cheapest prices on the internet.
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Helpful website for flight pricing, but sometimes frustrating

Like some of the reviewers I found the prices quoted were actually not the ones available on the vendor web sites when trying to purchase. I was looking for flights from LHR to MNL and of the 10-12 sites quoted with cheapest fares it was about the fifth one I tried that made available the price quoted on Skyscanner. I suspect this is the other agents data as opposed to anything provided by Skyscanner. Travel Up Limited were the ones who gave a 'true' price and I eventually bought through them.
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Great concept, poor execution

I love the layout of sky scanner. Actually i love everything about it with one gigantic exception. When you are searching for flights and you get the initial prices for flights, they are not even remotely close. They appear to be purposely cut about in half to get you to click through. $236 flight to San Juan?? No, its $500. This is true across the board. I do not see how this could consistently happen 100% of the time if it is not intentional.
Too bad, it could be the best site out there if not for this terrible factor.
Skyscanner

Reply from Skyscanner

Hi Aaron,

Thanks for your review. Whilst pleased to read that you enjoy the user interface, it's obviously much less pleasing to read that you have had issues with pricing not being accurate. As we rely on data from many hundreds of third party providers, occasionally an inaccurate price can appear in the system - but we are putting increasing resource both in terms of staff and technology into monitoring and resolving any such issues.

If you have any specific routes and dates where you are seeing an inaccurate price, we are always grateful for our users' help in finding these. If you were able to contact us via our contact us form (http://www.skyscanner.net/contactus.aspx) we will fully investigate and come back to you.

Many thanks,

The Skyscanner Team
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Very frustrating

I always go use skyscanner when searching for flights. A friend swears by it. I however find it so incredibly frustrating! The annoying thing is it has the potential to be a great site.

I can never find direct flights using this website., yet on the airline's own websites I can find direct flights no problem.

Skyscanner seems to only bring up 1 and 2 stop flights which cost the earth!

A brilliant concept which would save me so much time, if it only worked!!
Skyscanner

Reply from Skyscanner

Hi David,

Thanks for your review, and we were sorry to read that you have found some aspects frustrating. We wanted to respond to check whether you have tried using the filters on the left hand side of the website (or, generally, the top right of the apps) which allow you to apply filters for things such as stops. By using these, you can specify how many stops you would like, or of course select direct flights only if that is you preference (and of course a direct option is available for your chosen route!).

If this helps, we'd be grateful if you would consider amending your review. Thanks!

The Skyscanner Team
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Review by confirmed purchaser

absolutely brilliant flights for the whole world

having a son in South Africa, relatives in New Zealand and a passion for skiing in Canada, Skyscanner has saved us a fortune over the years.
Also like the newsletter with tips and some new destinations
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Review by confirmed purchaser

Good

I like the fact that it's quick and easy to use
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Review by confirmed purchaser

Excellent

What I like about skycanner is you can pick the month you wish to go on holiday,and you get to see the whole month, so you can pick the cheapest flight so you can save money.
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Review by confirmed purchaser

Very handy and useful

Good excellent for reviewing prices of Adaline's on timings and hotel for booking
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Review by confirmed purchaser

You just have to read Scyskcanner, you will miss out if you dont.

When I first started getting Skyscanner online, I used to usually skip through it rather quickly.One day I was feeling bored, and read every line. Boy I found it so interesting, I was so annoyed with myself for w.hat I might have missed. Believe me or not, I DO NOT EVER MISS ANYTHING NOW. I find it so interesting and informative
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Review by confirmed purchaser

Easy and Best Prices

It's so easy to navigate skyscanner.Simply say where and when you want to go and i guarantee you will find the most convenient time and price for the flight you are looking for.
I particularly like the search whole month/year options if you can travel anytime and want the best price .I have already.booked four flights for this year through skyscanner
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Review by confirmed purchaser

Want to fly then sky scanner is the place to pry

Its great easy to use, gives you loads of options and routes that you might not have thought about trying. You can use the information to tailor your travel to suit your needs
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Review by confirmed purchaser

Brill

Really easy to use the price you see is the price you pay
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Bad experiance

I am afraid that skyscanner is not as good as it used to be. I remember seeing somewher on the site " no extra charges on displayed price" and indeed it used to be like that. But today i was going to buy a ticket of GBP 48, and i ended up paying GBP 73 which is 25 more than i accepted.
I couldnt change the dates anymore because i booked other tickets as well, and i cant change the times now, so i had no other option apart of paying more than skyscanner says.
Skyscanner

Reply from Skyscanner

Hi Marinko,

I'm sorry that you have had this problem.

If you can fill in the following form, I'll have one of our team look into this - https://help.skyscanner.net/anonymous_requests/new

Kind Regards

Neil
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Review by confirmed purchaser

travel information with style and humour!

not too much more to add to above.
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Review by confirmed purchaser

Skyperfect

Skyscanner offers the best deals at the best prices-you cant go wrong.

Skyscanner Details

About this company

Skyscanner is a leading global travel search site, providing instant online comparisons for millions of flights, as well as car hire and hotels.

Skyscanner’s flexible search options mean you can browse prices across a whole month, or even a year, allowing you to get the best deals. We also aim to provide inspiration on the cheapest destinations to visit; our unique “search everywhere” option will crunch billions of options in no time at all allowing you to explore every travel possibility open to you and identify the cheapest countries to visit at any chosen time. You always book direct with the airline or travel agent, so you get the lowest price, with no extra fees added.

We've been in the travel business for 10 years, and we employ more than 30 different nationalities from our global offices in the UK, Singapore, Beijing, Miami and Barcelona. We have over 60 million visitors every month who use us to find flights in more than 30 different languages - we hope we can help you find yours too!

Visit Skyscanner

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