Incredible service, easy to navigate, then they did the rest. This made moving home seamless and took out any stress, meaning I could sit back and relax in my new home. I would highly recommend to any... See more
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Really simple process to follow and so far so good, the updates are coming in now - some much quicker than others. I did mess up and put the wrong details in at one point but I sent a message to s... See more
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Genuinely wondering if this is a legitimate company?! I have submitted required forms, payment has been taken, I have moved, and nothing has happened? Be wary ...
Company replied
What a great asset this company is. Moving is stressful enough without remembering how many businesses need to be made aware of your change of address. I was able to spend just 10 mins filling in t... See more
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Company details
- Home Automation Company
- also in
- Council
- Electric Utility Company
- Home Help Service
- Non-Governmental Organization
- Water Utility Company
Written by the company
SlothMove is an award-winning UK change-of-address platform designed to simplify the process of moving home. Instead of contacting each organisation individually, SlothMove allows you to update your address across multiple providers in just a few minutes through a single secure platform. Since launching, over 75,000 people across the UK have used SlothMove to manage their address updates when moving home. SlothMove is part of the AIIC Group, which has been recognised in the Financial Times FT1000 list of Europe’s fastest-growing companies, and includes leading UK legal businesses such as Taylor Rose, FDR Law and Kingsley Wood. Our mission is simple: save people time, reduce the cost and hassle of moving, help them stay organised, and help protect against issues like missed bills or important correspondence going to the wrong address. So you can enjoy the excitement of your new home, without the burden of the associated admin.
Contact info
SlothMove LTD, Worldwide House, Thorpe Wood,, PE3 6SB, Peterborough, United Kingdom
- hello@slothmove.com
- slothmove.com
3.9
Great
513 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Genuinely wondering if this is a…
Genuinely wondering if this is a legitimate company?! I have submitted required forms, payment has been taken, I have moved, and nothing has happened?
Be wary ...
August 27, 2026
Unprompted review
Reply from SlothMove
Thank you for bringing this to our attention, and we’re very sorry for the concern and frustration this has caused.
We’d like to investigate what has happened with your order as a priority. Please email us at hello@slothmove.com with your name and the email address used to place the order, and our team will look into this as soon as possible and provide you with an update.
SlothMove Team
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Incredible service
Incredible service, easy to navigate, then they did the rest. This made moving home seamless and took out any stress, meaning I could sit back and relax in my new home. I would highly recommend to anyone and I will be sure to use them again in the future!!
June 16, 2026
Unprompted review
Reply from SlothMove
Thank you for the feedback.
Reply from SlothMove
Thank you Jason.
Helped save allot of time while we…
Helped save allot of time while we bought our first home. Worth every penny.
May 15, 2026
Unprompted review
Reply from SlothMove
Thank you Sam. All the best with the new home.
Easier to do it yourself
Doesn't support most of what it advertises. What it does support (utilities and council tax), took more effort from us than just doing it online. They did not update our addresses for any loyalty cards as advertised. For Thames Water, SlothMove did get in touch with them, but then Thames Water phoned us (not SlothMove!) to ask for details; would have been easier to just click the button online. For our council tax, there were technical issues (on the council side) that SlothMove did not inform us of; when we learned that the address had not been updated and tried to follow up with SlothMove, they basically explained that it's hard work and suggested we try and do it ourselves - from our perspective, the only reason to pay them instead of just doing it online (given they only support a small handful of services anyway) is precisely so they can handle the hassle on the rare occasion when it's not straightforward. They did not update our addresses on the electoral register either.
December 20, 2025
Unprompted review
Reply from SlothMove
Thank you for your honest feedback, and I’m sorry your experience with SlothMove fell short of expectations.
We completely understand your frustration, particularly around the council tax issues, the additional steps required with Thames Water, and the services that were not updated as expected. Our goal should always be to make moving simpler, not add more work.
We’d really appreciate the opportunity to look into this further and discuss your experience directly. Please feel free to contact us at hello@slothmove.com.
Thank you again for taking the time to share your feedback.
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Excellent service from beginning to…
Excellent service from beginning to end. I would highly recommend SlothMove to anyone! 10/10
May 14, 2026
Unprompted review
Reply from SlothMove
Thank you so much for the amazing feedback! We’re delighted to hear you had a smooth experience from beginning to end.
We really appreciate the recommendation and the 10/10 review thank you for choosing SlothMove and best of luck in your new home!
Trusted service
Trusted service. Would use again and recommend to others.
May 1, 2026
Unprompted review
Reply from SlothMove
Thank you for the kind review! We’re really pleased to hear you found the service trustworthy and easy to use.
We truly appreciate the recommendation and would love to help again in the future if you ever move home again.
Reply from SlothMove
Thank you for the great review! We’re really pleased to hear you found the service quick, easy, and that it gave you peace of mind during your move.
Thanks again for choosing SlothMove and all the best in your new home!
Great service and great communication…
Great service and great communication with them would definitely recommend this service to others
May 14, 2026
Unprompted review
Reply from SlothMove
Thank you for the lovely feedback! We’re so pleased to hear you had a great experience with both the service and communication from our team.
We really appreciate the recommendation and thank you for choosing SlothMove!
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Good customer service and helpful staff.
May 13, 2026
Unprompted review
Reply from SlothMove
Thank you for the kind words! We’re so pleased to hear you found our team helpful and customer service supportive throughout your move.
We really appreciate you choosing SlothMove!
Perfect service and saved me a load of…
Perfect service and saved me a load of hassle. I would highly recommend SlothMove.
April 21, 2026
Unprompted review
Reply from SlothMove
Thanks! Happy to make it all easier.
A really seamless service that saved me…
A really seamless service that saved me all the headaches of contacting people to change things over . Would highly recommend to all.
April 22, 2026
Unprompted review
Reply from SlothMove
Thank you for taking the time to write the review Sarah. We're glad all went well.
Small team ... unreliable service
I have found it very difficult to understand which organisations have registered my change of address. Several months later, many of them are still using the old address and (when it works) the Royal Mail auto-forward catches the letters and send them on. Don't know if this the fault of SlothMove or the organisations. Their responses say "we are only a small team" so I suspect they are not sufficiently staffed to provide a reliable service.
November 11, 2025
Unprompted review
Reply from SlothMove
Thank you for your review. I am sorry it has been difficult to understand which organisations have updated your address.
Although we were a smaller team at the time, the address updates themselves are automated. After we send your change of address notification, each organisation then processes it on their own timescales, and these can vary a lot. Some also do not send confirmations as they prefer to contact the customer directly.
That said, I do want to make this clear for you. We can provide an audit trail showing exactly what we sent and when we sent it.
Please email hello@slothmove.com
with FAO Liam in the subject line, along with your account email address and new postcode, and I can arrange this for you if required.
Liam
CEO, Slothmove
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Promises a lot
Promises a lot, does less.
Only good for an individual, as you have to pay per household member.
Can't go back in and review what was sent, just a pretty but useless dashboard.
DVLA, DWP and some NHS worked fine.
Doesn't do the range of services promoted.
Am discovering services I thought were transfered weren't. Doesn't look like our water supply was transfered from Thames to Affinity.
Customer service is poor.
Needs to be clearer about its limitations (Doesn't do storecards or other memberships).
March 20, 2025
Unprompted review
Reply from SlothMove
Thank you for the feedback. I am sorry you feel let down by the service.
At the moment, SlothMove is primarily designed around individual accounts. A family option is already in our development plans, and we have also put a short term solution in place which will be available in late February 2026. I am sorry this was not in place in time for your move.
We are also updating the website because some older pages still reference services that have been temporarily removed, and we want this to be clear from the start.
On the water supplier point, we would like to investigate this properly, as it is usually one of the more straightforward updates.
We will absolutely be better in 2026. We have already invested in our customer service platform to improve management and response times, and we have also increased the size of our team.
Please email hello@slothmove.com
with FAO Liam in the subject line, and include your account email address and new postcode. I'd like to investigate your updates personally.
Liam
CEO, Slothmove
I’m still waiting for an update on my question
Good morning Ann, thank you for responding to my last query that you could not find the payment I had made for my wife’s account so I emailed you back straight away and I haven’t had a response that was six days ago. Your argument is if I email you again it goes to the back of the list so I would be very grateful if you could source that email check the payment that I have made. I have given you the details for payment made to activate my wife’s account. Your product is very good, but unfortunately your customer service is disappointing. Many of these things need to be dealt with promptly. We have moved property now nearly 3 weeks ago, everything you’ve done for me is fine but we’ve had no notification on her and my only option is to put this on trust pilot because as I said emailing you seems to push you to the back of the queue. ??
August 13, 2025
Unprompted review
Reply from SlothMove
Hi Colin,
Thank you for your review. I’m pleased to hear your own move updates went through fine, but I’m sorry the experience around your wife’s account has felt confusing.
I just want to reassure you that we have responded to your emails within our stated SLA 🎉
The difficulty has been that the email addresses originally provided weren’t linked to any moves or payments. So, despite replying in a timely manner, we weren’t able to locate the second account until you recently shared more detail.
Now that we have this information, we’re in a position to get things sorted for you. We’re doing everything we can to resolve this, and I completely understand your frustration. We had already been responding and actively working to unpick the issue, but I appreciate it hasn’t felt that way from your side.
We’ll continue to support you until this is fully resolved, and I’ll personally keep an eye on the case to make sure it’s brought to a close.
Warm regards,
Anna
Excellent customer service and I'm so…
Excellent customer service and I'm so grateful that service like this exists. Takes a huge weight off my shoulders especially when I'm overwhelmed enough.
June 30, 2025
Unprompted review
Reply from SlothMove
Thank you so much for the lovely review.
I am really glad SlothMove took a huge weight off your shoulders during a stressful time. If you ever need help in future, please just drop us a message.
Liam
CEO, Slothmove
Works well and worth the money
Really simple process to follow and so far so good, the updates are coming in now - some much quicker than others.
I did mess up and put the wrong details in at one point but I sent a message to support and they changed it straight away.
Definitely made life a bit easier during a busy move.
July 8, 2025
Unprompted review
Reply from SlothMove
Thank you for the five star review.
I am glad the process was simple, and it is great to hear the team fixed the details quickly when you spotted the mistake. Thanks again for choosing SlothMove, and I hope the rest of your move goes smoothly.
Liam
CEO, Slothmove
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5 stars
5 stars, saves loads of time and hassle and helped find some accounts that I would have forgot
July 14, 2025
Unprompted review
Reply from SlothMove
Thank you for the five star review.
I am really pleased it saved you time and hassle, and helped you spot accounts you might have forgotten!
Liam
CEO, Slothmove
Disappointing and waste of money
I've used Sloth Move previously and the service was quite straightforward, however, this time the experience has been terrible. I paid £25 to update my details and after being asked to complete questions on multiple occasions, I then received an email to say this was still outstanding. The portal they provided was seriously poor and showed no information, and days after contacting them for support and providing screenshots with the issues found, I have not received any response apart from an automated message. The service promotes itself as something that will make things easier during the moving process, but this has been the most frustrating part of it all. As I had previously had a good experience with the service, I was willing to pay to use it again, however it definitely hasn't been worth it this time.
July 13, 2025
Unprompted review
Reply from SlothMove
Thank you for your feedback — and we’re really sorry to hear that your recent experience didn’t match your previous one with us. We absolutely want things to be smooth and stress-free, especially during your move.
To clarify, we did respond within our stated service level — but because you contacted us multiple times, our system bundled your messages together and moved the most recent one to the back of our queue. We mention this in our auto-responder, but totally understand how frustrating it can feel from your side.
As soon as we picked this up, we escalated the issue to our tech team who resolved it within 12 hours — over the weekend — so you could continue your move without further delay.
We’re a small team working hard to support every customer, and we genuinely care. We're really grateful you came back to use SlothMove again, and we’d love the chance to restore your confidence in our service moving forward 💙
All the best,
The SlothMove Team 🦥
Need to be able to go back in the forms
There is no way to go skip steps or fix mistakes. The entire form must be restarted. Saps my confidence in the process and the company. All the effort goes into a "slick" interface which has no usability. Form is not the only goal here, the thing has to function for real people. Real moves do not all fit your straight jacket template.
June 26, 2025
Unprompted review
Reply from SlothMove
Hi Neil,
Thanks so much for your feedback — and I’m really sorry the experience hasn’t felt as smooth or intuitive as it should.
Our journey is fully customised based on the selections you make, so if something is chosen in error (like V5C in this case), a quick message to the team is all that’s needed to adjust it. 😊
That said, I completely hear you on the flexibility side, and we are actively working on making the process more adaptable for real-life, messy moves. Your feedback genuinely helps us improve.
All the best with your move,
Anna @ SlothMove 🦥
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