Smartbox Danmark Reviews 

Scam business model. We paid 50 € for a gift card, upgraded even to a better experience and ended up getting our gift invalidated because of their painful processes. 130 EUR gone, don't even bother

Please, do not spend your hard-earned money on so-called “easy gift options” without considering what the recipient might actually experience!

I’ve been struggling with technical issues while trying to download my Middag for 2 vouchers (worth 499 DKK). The system keeps showing an error message saying that the PDF link for the voucher cannot be found.

I’ve tried everything—talking to their AI chatbot, sending multiple emails, and calling their customer service. Unfortunately, none of the contact methods listed on their website actually work. Whenever I call, the automated message claims that all lines are busy—and apparently, they always are.

Because of these issues, I missed using my gift card for my anniversary dinner and ended up paying out of pocket instead. What was meant to be a thoughtful gift turned into unnecessary stress and disappointment.

Extra charges for sending the physical box, as there is no possibility of getting a voucher by email

By using SmartBox offer my family and I could go Karting with a 30% cheaper price which was amazing.

We got a gift card and changed it for two coffees in Expreso House. Everything good as expected

Not a user friendly site. Very few restaurants in København to choose from, those listed don't show the menus, so if you have a food intolerance then hard to decide to go there. Have to go to another tab to view the restaurants own home page. It is almost like they want to take the money but they want you to give up trying to use and they pocket the cash. Thinking about how few restaurants are listed is probably because they don't want to be associated with Smart Box. The fact that Smart Box don't reply to the posts left shows they don't care. My advice, don't buy anyone a gift. Kevin Salt, Birkerød

Very fast delivery, great service.

Code doesn't work when trying to activate on their website.
Customer service seemingly aren't at work, calling them just doesn't give an answer other than "we can't talk right now, try again later".

when you pay 500 kr. for example for gasteronomi, resturants are very limited in variety. For example sushi shops are only offering one option to choose. you pay the same money but you limit yourself to few options. It is much better to give the same money but people can choose. really limited options for the same money

You guys are selling movie tickets, you clearly stated Palads in Copenhagen is included on your website, when in reality its your mistake and you dont want to cooperate about your mistake. Great service ! thanks a lot

support service works quickly. You can pay with Apple Pay, which is very convenient. My order came very quickly. Everything is great

Dansk: Købte et gavekort (3 dages ferie plus middag) til min kæreste i julegave.
Da vi så bestiller hotel skal vi betale over 400kr ekstra for at leje værelset plus vi INGEN middag fik…
Ellers skulle man droppe den ene dag for at få middag med, eller betale virkelig mange penge for middag hvor man kan tage ud og spise selv for det halve…
Virkelig dårlig stil… især når gavekortet hedder 3 DAGES FERIE PLUS MIDDAG!
Køber aldrig fra Smartbox igen…
Man kunne næsten leje værelset plus OGSÅ FÅ MIDDAGEN til samme pris hvis vi ikke købte igennem Smartbox..
Jeg havde også fået et gavekort (middag for 2)… man får så kun middag til gavekortets værdi og da vi så skulle booke bord på en restaurant så skulle vi betale 250kr ekstra, og så fik vi kun mad for 400kr selvom gavekortet var på 250kr plus de 250kr vi gav oveni… ALDRIG KØB VED SMARTBOX!.

Dog var hotellet hyggeligt og vi fik nogle gode dage men til sindssyge priser…

English: Bought a gift card (3 days holiday plus dinner) for my boyfriend as a Christmas present.
When we then book a hotel, we have to pay over DKK 400 extra to rent the room plus we got NO dinner...
Otherwise, you would have to drop the one day to have dinner with you, or pay a lot of money for dinner where you can go out and eat yourself for half the price...
Really bad style… especially when the gift card says 3 DAYS VACATION PLUS DINNER!
Will never buy from Smartbox again…
You could almost rent the room plus ALSO GET DINNER for the same price if we didn't buy through Smartbox..
I had also received a gift card (dinner for 2)... you only get dinner for the value of the gift card and when we then had to book a table at a restaurant we had to pay 250 kroner extra, and then we only got food for 400 kroner even though the gift card was 250 kroner plus the 250 kroner we gave on top... NEVER BUY AT SMARTBOX!.

However, the hotel was cozy and we had some good days but at crazy prices...

Never buy tickets, dinners or other things via Smartbox !!!!. Poor options to extend the lifetime of your product - difficult to reach customer service. Never again :(

Using the box is not very intuitive, and apparently the brunch box can't be used at all locations on weekends.

The experience chosen was great. The Smartbox website is very hard to navigate and being asked by e-mail to rate it 3 times in a week shouldn't be expected because now you're forcing me to write a not so great review. It's not a part of my experience to write a review for you.

If you don't know what to buy for others as a gift, highly recommended! Get a Christmas gift box, very nice!

I recived a gift card for a hotel with 1 night for two with meals but as I have children and dogs it’s nearly impossible to use so I’ve tryed exchanging for one of your other 3800 gift cards as stated on your web site but was unable to exchange for something as simple as (or so I thought) a meal for two.

I bought this one for gift to my friend. It was worth to buy this. They can use it anywhere, where they want. instead of buying a gift which they minght not use it, here they can choose what they want :-)