SmartBuyGlasses UK reviews

I am very happy with the website, service and promt delivery.

SmartBuyGlasses has a great selection of frames at great prices. Their service is prompt - a good shopping experience from start to finish!

Half the price and delivered in 3 days. Perfect.

Was a little unsure about ordering from Honk Kong so confirmed frames were in stock first before ordering. I got positive confirmation on an email within 48hrs and ordered (via the supplied link from the reply - nice touch) straight away. I was sent a trackable delivery number within a few hours and saw they left the country that night. Arrived 48hrs later in perfect condition. Saved myself around £80 which was the same amount as the frames cost. I would use them again for frames without hesitation. Excellent service. One last word - the postage value is quoted as very low to avoid customs checks which although commonplace is not 100% upfront so I'd hope that the company would compensate if there were any issues.

Arrived before I knew it!

Ordered Rayban's for my daughter's birthday present. Arrived by courier within 2 or 3 days all packaged up in a box which I haven't opened. My only disppointment was that they had come from Hong Kong and not the UK. If I'd known this when I placed the order, I would have reqested delivery be made direct to my daughter in Australia...

Brilliant

Love my new spex.Would certainly use SmartBuyGlasses again.Prompt service and a good response from Kally to my E-mail. I'm already " eyeing " up my next pair. Thankyou.

Item that was out-of-stock delievered in the end

I placed an order for a item that was subsequently discovered to be out of stock. The staff (Kally & Jason) was very patient with my queries and helped me check on the supplier.

They subsequently found the stock and gave me a discount of my purchase as a gesture of goodwill.

Although I received my item late, I did not mind the wait because I really wanted that particular pair of glasses and the staff helped to get it for me. Thanks guys!

Very satisfied

Lots of glasses to choose from ,quick delivery ,happy birthdaygirl

Top Products, Keen Price, Swift Service.

Managed to leave my old Polaroids somewhere never to be seen again. Thus needed a replacement pronto. Found SmartBuyGlasses and was amazed by the choice and excellent prices. Choosing was the main challenge from such a huge selection. Plumped for a lovely pair of Carreras which arrived within the week even though I ordered just before the weekend. I nearly bought a similar unused vintage pair from a retro site but they were far more expensive so I saved a few quid as well.

love it :)

i bought rayban frames and i love it . i received the frame within 3 weeks and it was good service

Excellent..!!

Great shopping experience from start to finish..!! I will buy my next pair from them too..!! :)

Fantasy!

Everything is very professional and qualitative. Interests of the buyer are put in a priority. I will especially note Customer Support Team: are always friendly and sympathetic in your problems. Thank you, children!

great glasses, poor service.

Hi all. I ordered some glasses from this company from their website and realised it could take sometime but watched my order status online and was worried how it was changing from one statement back to the first which was 'processing', so I emailed the customer services. Heres where the fun begins . Although the website address says UK, they are diffo NOT in the UK, thats why they take so long to email you back, which I complained to them about and they did improve. Anyways turns out that my glasses were discontinued with the manufacturers and they were trying different soures to obtain them which they couldnt in the end, hence why the status kept changing. They said its because they offer such a huge range that they cant keep the website upto date. I have to say most companies I have dealt with have a stock control system in place, which is an easy computer program to have. If I hadn't have contacted them it would have taken longer to find out info. I left for a few days to see if anything would change but it didn't and what Kally (customer services)had replied to me about was correct. They offered me a few options, one to have a refund, one to have a discount off a pair of glasses in stock and one to have a lesser discount on a pair of glasses not in stock. I tried to negotiate a higher discount but they were having none of it. So i plumped for some glasses in stock. It seemed to be going on for ages but once I agreed to have the glasses in stock things seemed to go quicker. The glasses were dispatched and arrived quite quickly given they were sent from, surprise surprise HONG KONG. I think they are geniune and have no reason to question this and they were probably the cheapest price around.
So in conclusion if you want a pair of glasses from this company or one of its many websites(it trades under different names) you will have to allow a long time to get them, I would order them at least 4 weeks before you need them. Order the ones that say 'quick delivery' as they have them 'in stock' and you will have a good pair of sunglasses for a good price. Dont think you will get them quickly because you wont, unless your a very lucky person. Good luck.
ps, i have ordered another pair of sunglasses from another website and they took 1 week to come from italy. No problems what so ever, so it can be done.

Desperate Service!

DO NOT ORDER FROM THIS COMPANY IF YOU NEED YOUR SUNGLASSES THIS YEAR!!!

I ordered a pair of prescription Ray Ban RB2132 Wayfarers Polarized (size 52) from SBG on 2 April. It took them 11 days to tell me that the frame was not in stock and would take between 1 - 4 weeks (but maybe longer) before they available. Great!

They offered me alternative frames ('Click here for our huge range of In Stock items') and a 15% discount. I made an alternative choice the same day. Three days later, they told me my alternative choice wasn't available, but was available in a different size. Unfortunately, the size they told me didn't exist (they said a size 55 was available, but the website showed size 54). I said I'd be happy with a size 54 frame and, lo and behold, two days later they have asked me - 'to avoid mistake and confusion' - whether I want to go back to my original order or choose another completely different frame in a different size!!! AARRGGHH!!!

Basically, SBG don't have a clue what their distributor has in stock or when it will be available. Their phone is never answered and it takes days to get even a simple response (although not a particularly helpful one).

UPDATE 29 April 2012 - Two days ago, they offered an alternative that I accepted (same frame, different lense colour). I told them this and they cancelled my original order and, without telling me, placed a new order for a totally different frame that was not acceptable!! Unbelievable incompetence - it is now nearly a month since I placed my order and they have no idea what is even available to deliver!

I'd give SmartBuyGlasses zero stars but I'm not allowed. A truly, truly desperate service!

Reply from SmartBuyGlasses UK

Friday, April 20, 2012

Hello Mister Grayshon,

I am truly sorry for the obvious miscommunication and inconveniences caused by the delay situation with the order processing.This is a very low occurrence rate and we are doing our best so that it won't happen again.
We usually send automatic email notification to keep our customer informed of their order status

We are currently checking with our Italian suppliers the availability of the model ordered and we will make sure to resolve this issue as soon as possible. In order to offer a better service, we usually provide different solutions if any issue occurs.

Once again, i would like to apologize for any inconvenience caused.
For further assistance, please contact us at servicemanager@smartbuyglasses.co.uk
Best regards,
Augustin | SBG

the high quality, the quick deliver

the high quality, the quick deliver
but there is sth wrong with the appearabces of legs
the package is not the newest one

great service

Recently had to replace my sunglasses and found this great website. Service, price and choice were superb! Thoroughly recommend them

Glasses not of great quality.

I ordered some sunglasses for 44 pounds, having really no idea what the quality would be. Went to the manufacturor's website. Wasn't too happy in the end with the quality of the glasses, they were probably worth much less.

Great service!

Easy purchasing method, speedy delivery - glasses arrived very quickly despite being despatched from HK!

Top notch

The way they got my parcel all the way round the world,from hong kong,to the uk. through all the sorting offices, to my doorstep in two days in perfect condition, shows that smart buy glasses are a company that are well organIsed and strive for customer satisfaction.

happily surprised

Was very nervous after reading mixed reviews. But I couldnt find the classes I wanted any where else or at such a discount. (Asian fit ray bans). They got to me in two working days, just as described. I am a very happy lady with glasses that finally fit!!!!

Happy with my order and delivery

No problems with my order, they arrived in tact and i was able to track their progress online. Would use again.

excellent service, excellent product, excellent price!!!

I think its safe to say not only have you found a new customer for life and I will, without any reservations whatsoever, be recommending yourur site to every single one of my friends or anyone who asks me where the best place to buy sunglasses is. I am absolutely bowled over by the quality of service and the low price of the ray bans I bought. I would have had to pay nearly twice as much for the exact same product from the shops near me. Expect more orders from me for sure!!!!!

A nightmare - NOT RECOMMENDED online glasses shop

the order has been placed last week. Money debited from the account 3 days later. The order status still saying I need to be verified.

After numerous attempts to contact customer service and understand what is happening and what they need (as they will not contact you in the first place.... you have to do it yourself) - email finally received.

So.... AFTER the money deduction from the bank account email received from customer service - they need to VERIFY my identity. They ask some proof to be sent by email.
Copy of ID and copy of bank statement sent by email.

And they still insist that I should now pay with Paypal not credit card!!!!!!!! `the money is already debited!!!!!!!

The worst customer experience shopping online ever. Nightmare!!!!!

Reply from SmartBuyGlasses UK

Monday, April 16, 2012

Dear Customer,

I am sincerely sorry that your experience with SmartBuyGlasses was disappointing.

Very high percentage of cases we pick up are high risk cases and we are extremely careful and take this very seriously (it can indeed happen when there are differences between the website country and the shipping country); that’s why we sometimes ask for ID proof. This process is for the protection of customer's credit card details and the safety of online purchasing. 

I am truly sorry that there was some confusion with the communication. In this case our customers usually have 3 options:
1. provide necessary information to verify shipping address / billing address
2. cancel original transaction and repay via paypal
3. cancel the order and get full refund.

We have no intention to keep our customer’s money without processing the order. Anyway, your order is currently processing and we already got confirmation from our Italian suppliers.

Once again, on behalf of SmartBuyGlasses, I would like to apologize for the inconvenience caused.

Thank you for your patience and time, for further assistance, please contact us at servicemanager@smartbuyglasses.co.uk.

Best regards,
Augustin | SBG

Great prices,good communication.

Best prices I found on the net.Communication was very good,but be prepared to wait a week or so for delivery-your patience will pay off. I saved app £200.00 on 2 pais of sunglasses when compared to the prices in Selfridges!
Recommended if you are prepared to wait for delivery

amazing service!

Reasonable prices which included shipping was great, but the real plus was the great communication you provided. I knew what was happening to my order and when it would arrive. Thank you!

Super fast delivery

Great service and super fast delivery. Excellent.

Perfect!

Nice product, quick delivery, and cheap price. Nothing else to say!

Steve found this review useful

Great

I took advantage of a gret deal on offer and was delighted with my purchase. The sevice provided was very fast and would recommend this company to anyone.

Impressed

As it was my first time using the company, thought I would just try a cheep pair first. Really nice sunglasses arrived the day after ordering, so amazed how fast they arrived. The glasses themselves dont look cheap, so really pleased as I dont mind now if they get lost or broken. Highly recommended, great selection, wide range of prices, and they arrive really fast. Very impressed

Steve found this review useful

Paid for undeliverable glasses

This is very annoying. Another of these companies where you place an order, the money is withdrawn from your account and you wonder where your product is. I ordered a pair of glasses, my account was debited and only because I randomly checked the order status, I saw that the glasses I ordered are not in stock and that it can take an indefinite time 'more than a month' to get them delivered. I find this quite impertinent as this company didn't even bother to notify me that the glasses are undeliverable! I want my money back or a confirmation of an exact delivery date. As I need these glasses urgently, I would actually expect some kind of indemnification as I have to place an order somewhere else to get glasses and who knows when I'll get anything from this company.

Reply from SmartBuyGlasses UK

Friday, March 23, 2012

Dear valued customer,

As stated on our website, the average processing time is 5 to 12 working days as we have to order directly from our suppliers in Italy. However we also have a wide range of sunglasses and glasses in stock available for immediate dispatch.

I can see that you ordered on March 19th, so once you placed your order, we automatically placed the order with our Italian suppliers. We then received information that the model ordered was back-ordered by official manufacturer, which means that it is still in production but that i might take 2 to 3 weeks to process the order.
While keeping you informed of your order status by email notifications, we provided several solutions to resolve this issue caused by the manufacturer: Wait for the original order, change for another model or get a full refund.
Since you decided to get a refund, we cancelled your order and processed the refund back to the same account you used to place the order. Also be aware that it can take 3 to 5 days for the bank to valid the refund process.

On behlaf of SmartBuyGlasses, I would like to apologize for the inconvenience caused.

Please contact us at servicemanager@smartbuyglasses.co.uk if you need further assistance or a refund proof to check the transaction with your bank.

Best regards,
Augustin | SBG

Follow up to my earlier post - 3 weeks after returning defective item i'm still awaiting a refund

3 weeks after returning the defective glasses i'm still awaiting my refund. They have stopped responding to my e-mails. Im considering taking them to the small claims court.

Well, i finally received my order... several weeks after placing it.
Upon opening the package to my horror one of the arms to the frame is missing. I could not believe it. my heart sank.
I have emailed them, but so far have had no response.
I'm utterly disappointed. I cannot use this frame because it's not fit for purpose.
I have asked for a refund so i may go and buy from a UK based retailer. So far i have no reply to my request.
Please smartbuyglasses can you kindly issue a refund so this nightmare can end and i can finally buy my glasses elsewhere.
I would appreciate your co-operation.

Reply from SmartBuyGlasses UK

Friday, March 23, 2012

Hello Zak,

As stated on our website, the average processing time is 5 to 12 working days as we have to order directly from our suppliers in Italy. However because some confusion with the communication between you and the customer service which caused unexpected delay and for this we would like to apologize.
We indeed received a request from you on March 12th to cancel your order, in respond to that request our CSR said that the glasses were expected to be delivered to us within 2 days and asked if you wanted to keep the order or continue cancellation. We didn't receive any confirmation so the order was put on hold awaiting for your reply.

Thank you for coming back to us and as agreed, your order was already shipped via DHL; we already sent you an email providing tracking number.
I am sure you will receive your glasses within 2 or 3 days. I hope you will like wearing your new glasses.

For further assistance, please contact us at servicemanager@smartbuyglasses.co.uk.
Best Regards,
Augustin | SBG

Fantastic all round service

Just 100% quality service, great communications, extremely fast delivery and fantastic prices.
Wish all companies offered this service.
Very happy with the company will be recommending them to all of my customers.

SCAM SCAM SCAM BEWARE

Bewarr everybody. This company has taken payment from my account and the goods have not been delivered. It has been over two weeks since they took payment, and they haven't replied to emails or telephone call EVER. Have alerted American Express fraud department and they are following it up, and said that necessary compensation will be sought.

Just wish I had read some of the reviews on here before purchasing.

Reply from SmartBuyGlasses UK

Wednesday, March 21, 2012

Hello Ed,
As stated on our website, the average processing time is 5 to 12 working days as we have to order directly from our Italian suppliers, unfortunately your order was slightly delayed due to the high popularity if the brand ordered.
We do strive to reply to emails within 24-48 hours however if you did not received an email there may be a possibility our response went to your spam folder (which happens from time to time). Even if the line is busy, you could also have requested to call you back via email, providing your phone number and preferred hours to be called.

I know that you are now in direct contact with our customer service, please be sure that we will do our best to process your order as soon as possible. We will of course keep you updated of your order status by email.

For further assistance, please contact us at servicemanager@smartbuyglasses.co.uk.

Best Regards,
Augustin | SBG

Really disappointing!

I've been calling, leaving messages and emailing the company and no one bothers to reply!
It has also been more than 10 days and I still haven't received my glasses!

Reply from SmartBuyGlasses UK

Wednesday, March 21, 2012

Hello Narden,
As stated on our website, the average processing time is 5 to 12 working days as we have to order directly from our Italian suppliers, however,and as specified by automatic email notification, the item your ordered is on back-order.

We usually reply to all emails within 24 hours and since you couldn't reach us by phone you could have requested by email to call you back providing your phone number and hours of availability. 

As requested, your order was already cancelled and refund was processed back to the account you used to place the order. Please note that it can take 2 or 3 days for your bank to approve the refund.
If you have any questions, or if you need a refund proof to check the transaction with your bank, please contact us at servicemanager@smartbuyglasses.co.uk.
Best Regards,
Augustin | SBG

Waste of time...

This company advertises items that are not even in stock. I only found out that they did not have the item I paid for because I contacted them as my order was taking a long time to be processed. No one bothered to contact me and no one bothers to answer the phone....EVER!!
If you want good customer service- don't use this company.

Narden Sonel found this review useful

Reply from SmartBuyGlasses UK

Friday, March 16, 2012

Dear Valued Customer,

As stated on our website, the average processing time is 5 to 12 working days however due to the large number of listings on our site (we strive to provided the largest selection range in the world) we occasionally will have models that are not available after the customer purchases, this is a very low occurrence rate.The reason this happens is because our stock levels and the distributors stock levels change on a real time basis with thousands of orders made every minute and unfortunately this can happen especially when we offer such a large range of products.
We usually keep our customers updated of their order status by email notifications however if you did not received an email there may be a possibility our response went to your spam folder (which happens from time to time).

Your order was already cancelled and the refund processed. If you need a refund proof to check with your bank, please contact us at servicemanager@smartbuyglasses.co.uk.
Best Regards,
Augustin | SBG

Very fast delivery and great glasses

My glasses arrived 3 working days after I ordered them and I am very happy with them! Great service, thank you!

14 days delivery!??????

The transaction date was on 24th of February. I sent several mails to the customer service as they are promising maximum 14 days delivery.
I haven t received any answer yet. I am very disappointed!!!

Narden Sonel found this review useful

Reply from SmartBuyGlasses UK

Thursday, March 15, 2012

Hello Tatjana,

We do strive to reply to emails within 24 hours however if you did not received an email there may be a possibility our response went to your spam folder (which happens from time to time).

As stated on our website, our average processing time is 5 to 14 working days, unfortunately your order has been slightly delayed due to the high popularity of the brand ordered. Your order is thus still confirmed with our Italian suppliers, please note that we will keep on pushing them in order to dispatch your order as soon as possible.

Currently our reputation manager is in contact with you, and please know that we will do everything we can to rectify this order for you, and ensure that you leave satisfied.
Best Regards,
Augustin | SBG

Faulty payment system. Worried!!

After choosing the sunglasses I wanted, I entered my credit card details, only to be met with an error mesage. After waiting 10 minutes or more for a confirmation email, I was reassured the transaction had failed and tried again, this time with success, and the confirmation email appeared almost immediately.

A week later, having heard nothing about delivery, I checked my credit card statement and to my horror the payment went through twice!

I have sent an email to customer services with no response, and it seems the telephone helpline is simply a voicemail: I tried all day but no one would answer my call.

Very concerned about what has happened and unsure what to do!

Narden Sonel found this review useful

Reply from SmartBuyGlasses UK

Monday, March 19, 2012

Hello Nick,

I am truly sorry for the system error, please understand that such circumstances are out of our control and that we will make sure it wont ever happen again.

We have no intentions to keep our customers money without providing goods. So as you requested, we already cancelled one of the transactions. The refund as been processed back to the same account you used to place the order. Please note that it could take 3 to 4 days for the bank to approve the the transfer/refund and complete the transaction.

Once again, on behalf of SmartBuyGlasses, I would like to apologize for the inconvenience caused.
Best Regards,
Augustin | SBG

Very impressed

Brilliant glasses I was very imressed with the whole service of the progress of my order.Would recormend to any one.Thank you

Excellent Service

Ordered this item late afternoon on 3rd March 2012.
Received confirmation of despatch email on 6th March and the item arrived early afternoon on the 7th.
Well packaged in perfect condition - Best price I could find on the Internet as well

Recommended

Very impressed, excellent service, quick and kept me informed

I was very impressed with the service, received emails on progress of delivery, product is excellent.

Very good service.

After reading some of the review I was a little apprehensive about ordering from Smart buy glasses, so I sent the customer services an e-mail asking for a delivery estimate, they replied along with a discount code so I pleased the order and the sun glasses arrived within their timing they had given, what more can you ask for.