Reply from SnaggStuff.com
[REPLY]
- Reviews (17)
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- Jennifer Farnsworth
- Tampa, US
- 1 Review
slow on customer but great on prices
I purchased the download code for Vipre lifetime antivirus. Snaggstuff.com had the cheapest price for the item and actually the only company I found selling the lifetime version. I received the code in an email in about 2 days. The instructions were a bit lax though, so I asked for some assistance with the code and promptly received a reply. The only bad part was two months after I put in the code it said my trail version expired. I tried emailing and messaging them from their site with no reply. When I reviewed them though they did finally assist me and I got the code that Vipre confirmed was lifetime. So overall I would say they got some improvements to make on their electronic customer service, but when you get a hold of them they are more then willing to fix the issue. Thanks Snaggstuff.com!
- mathieu
- 1 Review
Bad store, sent a simple connector instead of the entire order
Bought something I was lead to believe was a docking station. Ended up receiving a simple connector. Now they're using the fact that they shipped a box to avoid giving me back my money even if I sent back the "connector". Wrong way of doing business, avoid them. Plenty other stores to buy from.
Reply from SnaggStuff.com
The title of the item you ordered on the product page was "FRU - DVI-to-VGA adapter - for ThinkPad USB Port Replicator with Digital Video 45K1610"
It clearly says that it is a DVI-to-VGA adapter. I don't see how you were lead into thinking anything different.
Second, when you called I spoke with you. I said that we would be glad to take back the item, we sent you an RMA and a shipping label.
I'm not sure what more we could have done from our end.
- VK
- Little Falls, NJ, US
- 5 Reviews
Good Deals - New Website more Intuitive
Stuff I Buy - Small Electronics/ Accessories - Phone/ Computer/ Chargers/Printer. Latest lineup of classic DVD's is awesome
Pros - I am a frequent buyer at this site and find stuff cheaper most of the time with better customer service.
Never faced any delays in shipments or received defective orders. Packaging also decent.
- ruse
- huston, US
- 1 Review
great deal
I have ordered Intel D101GGCL.
the ordering was easy, and shipping was in time,
I received everything in perfect condition and everything works perfectly.
I will use Snaggstuff for my future purchases.
- Ashley W
- 1 Review
Great Prices, Fast Shipping!
I was a little scared at how low these guys pricing was. To my surprise, the item shipped the same day, got me to in 2 days, and was exactly what I ordered. Will do business again.
- Madi
- 1 Review
Excellet Prices
I bought several software CDs for my business and Prices are excellent and received most of my orders with in 3 days(excellent service).
But I wish they sell more products not only Software with these kind of deals.
FREE SHIPPING ... I like it!!!!!
I would strongly recommend any one to Snagg stuff from this site.
Madi The Snagger.
- Jeff Cashatt
- Casselberry, US
- 4 Reviews
Friendly and Dependable
Partner and I have made a fair number of purchases from SnaggStuff over the last couple of years and, on every occasion, found their shipping and customer service to be equal to the best the Internet offers, and their prices reasonable, if not always the the lowest. I recommend their site regularly, and check it myself daily.
- Jenn
- 1 Review
Great deals!
I look forward to seeing what SnaggStuff.com will have available daily... the posted deals are great! And the customer service is just as good :)
- Steve
- 1 Review
Great Customer Service
I bought a monitor from snaggstuff. When it arrived fedex had smashed it. I called snaggstuff and to my surprise they said no problem and paid for it to be shipped back to them, and then shipped me a new one. It took less than a week to get the replacement. Now that's amazing service. Will tell anyone looking for a tech deal about them.
- Rick Daughenbaugh
- 1 Review
Since SnaggStuff.com made a facelift, my order history is not available, so i couldnt get an issue resolved with a product i purchased.
I bought an OEM version of Windows 7 Ultimate... happened to be Dell version which was no big deal since i was to reinstall on an older Dell computer that i had replaced the motherboard on. The new motherboard was not a Dell motherboard, so no Dell BIOS... no Dell Service Tag number.
I installed and it ran fine for 8 months or so... first part of July after the monthly updates from microsoft i got the warning to activate windows (which i had done upon the first install)...now it says that i have an invalid product key and no way to resolve... i contacted microsoft by phone to get a confirmation key to input and they referred me to Dell based on the installation ID... they refused to help me at all..so...i am out the 90 bucks it cost me :(
Reply from SnaggStuff.com
We regret the problem you are having with your item. I read through your complaint but didn't see where you contacted us for help. If you would contact us, we would simply replace the product for you. Please contact us at support@snaggstuff.com or call toll free at 877-881-1626 and we will solve the problem.
Thanks,
SnaggStuff.com Team
- bob
- 07737, US
- 1 Review
OLD store was soo much better.. Much better prices before
Prices before the store changed was sooo much better
- robert
- new york, US
- 1 Review
Awesome Deal and Awesome Service
Ordered a gorgeous Rotary watch from SnaggStuff last year. It was the lowest price I had ever seen on that model (I am a watch collector).
After a month or so I noticed the watch was struggling to keep time and had to be wound often--the rotor for the automatic movement didn't appear to be working. So I contacted the manufacturer, and they wanted me to ship the watch to England for service. Of course, that would have cost almost as much as the watch itself!
So I emailed Snagg Stuff and they said I must have gotten a defective watch and that they would be happy to replace it at no charge!!!!! You can imagine my surprise--considering I had already had the watch for a month or longer! SnaggStuff shipped me a new watch in a week or so and that was that!
I have now had the replacement watch for close to a year, and it works perfectly.
Thank you so much to SnaggStuff for the great service! I will be watching every day for those specials! Please don't forget us watch collectors when you are creating those new deals!
Keep up the good work!
- Jeff
- Home, US
- 1 Review
Awesome Customer Service and Prices
Every product I have purchased from these guys over the years has been exactly was described. They are very helpful and the great prices is of course a wonderful thing. I will continue to use Snaggstuff.com for years to come.
- Marc
- Troutdale, OR, US
- 1 Review
Prices won't blow your skirt up.
Ok so I am certainly not a fanboy for SnaggStuff. In fact I really haven't got much to say that positive but not too much that would be considered negative.
However the prices are not all that great and the items lack a certain amount of creativity in their choices of what to offer.
They had severe shipping issues early on and I have been leery of ordering anything from them since. The Mystery Box or whatever they are calling it now were a complete at the time.
That being said, I still check out the site on a near daily basis and if something solid ever came up on sale, I might delve further into others experiences with shipping and such and give em another try.
Reply from SnaggStuff.com
Our prices blow our skirts up all the time. But in all seriousness, thank you for the honest review. We strive to make buying from us a fun experience.
Thanks,
SnaggStuff.com Team
- Dominic
- Lisle, US
- 1 Review
Great Products and Prices
They have a variety of interesting and different products at very reasonable prices. I like that they have a daily deal also.
- MaryMargaret Dobson
- 1 Review
No problem!
Order process was painless, merchandise arrived when promised, merchandise was as advertised, and they kept me informed. No problems at all!
- Bradon Smart
- 1 Review
Great Prices!
Was a little suspicious of the low prices but my item shipped fast and arrived in perfect condition. Will do business again.
