Soccer.com Reviews 

1 STAR — AVOID SOCCER.COM IF YOU HAVE ANY OTHER OPTION

I honestly don’t know how a company that specializes in selling soccer equipment can make ordering soccer equipment this difficult.

I’ve now had TWO separate orders go completely sideways, and both experiences have involved the same combination of poor organization, inaccurate information, delayed fulfillment, and practically nonexistent customer service.

ORDER #1 — TEAM UNIFORMS

Soccer.com failed to ship one of the jerseys that I had already paid for.

I emailed customer service. No response.

Eventually, I received an email saying the missing jersey had shipped. Then I received another email saying they were charging me AGAIN for a jersey I had already paid for.

Yes — you read that correctly.

They failed to ship the jersey, failed to respond to my email, eventually shipped it, and then tried to charge me a second time for the same jersey.

The result? We ended up with two of the same jersey because apparently nobody at Soccer.com has any idea what is happening with the orders they are processing.

ORDER #2 — FAN GEAR & CLEATS

You would think I’d learned my lesson.

I hadn’t.

I placed another order for fan gear and cleats on August 5th. The website indicated the items would ship around the same time September 1.

The fan gear eventually arrived.

The cleats did not.

I checked the website, which continued to provide shipping information that made it appear the cleats were being shipped. I sent multiple emails asking where the cleats were and why they hadn’t arrived.

Again — little to no useful communication.

Then, MORE THAN A MONTH AFTER PLACING THE ORDER AND AFTER THE PROMISED SHIPPING DATE HAD PASSED, I was finally told on September 11th, 10 days after the supposed shipping date.

They didn’t have the cleats in stock and couldn’t get them.

Excuse me?

If you don’t have the product, WHY DID YOUR WEBSITE PROVIDE A SHIPPING DATE?

Why was I allowed to place the order?
Why wasn’t I notified immediately?
Why did I have to chase you down for weeks to find out you couldn’t fulfill the order?

This isn’t a minor inconvenience. These are soccer cleats needed during an actual soccer season. Waiting more than a month only to find out that Soccer.com never actually had the product is completely unacceptable.

The biggest problem isn’t even that an item was unavailable. Products go out of stock. The problem is the complete lack of transparency and communication.

Soccer.com took my money, provided inaccurate information, failed to fulfill the order, and then made ME do the work of trying to figure out what happened.

After two separate experiences like this, I can only conclude that the problem is systemic — not an isolated mistake.

Completely disorganized. Poor inventory management. Inaccurate shipping information. Horrible communication. Customer service that is nearly impossible to get a straight answer from.

There are too many other companies selling soccer equipment to put up with this.

I will not be ordering from Soccer.com again, and I strongly recommend thinking twice before giving them your business.

If you’re buying something you actually need by a certain date, don’t trust Soccer.com to get it to you.

This is the worst customer experience I have ever encountered. The representatives have poor connection/communication abilities. I had an issue with my order, I was ensured my order would be urgently canceled and come to find out they won't. The order had been placed for 10 minutes and then they said it already shipped. I don't think so! Liars. Bad process, bad systems, bad overall experience!

Soccer.com has never been a reliable source for jerseys,shorts or socks to be delivered on a timely manner.I have waited over 6 months on a pair of socks before and now going on 3 months waiting on three youth jerseys.
This website needs to be shut down.

I've bought multiple jerseys and cleats from soccer.com over time. During the 2026 World Cup, I loved that they let you customize the official tournament ball, along with some special edition cleats. They ran multiple offers, and in the end I couldn't find better deals anywhere else for those products.
The one area they could improve is customer service response time. I imagine they have a large customer base, so that's understandable, but it's still worth mentioning. Other than that, they're great. You'll find pretty much anything soccer related there.

DO NOT CHOOSE THEM- they take forever - horrible customer service- I paid$500 and not even a let’s see what we can do. They just say sorry nothing we can do about it. Wrong size online purchases- every company offers an option- but Soccer.com

I wish I can put minus 0 Stars - I spent $500 dollars on an order and there is no refund becuase size - this is ridiculous- I spent too much money for you guys offer 0 solutions - what kind of customer service you guys are?

Our team order our uniforms in July. They did not arrive until 9/2. Ours had a black stain on the collar. I emailed customer service immediately for a replacement with a picture of the stain. It has been a week with no response.

I've ordered from this website several times. I have to order uniforms for my son's club so I really don't have a choice where to go. I have never had a problem with his uniforms, but I know his teammates parent's have. It takes a really long time to get orders processed and shipped even though the website indicates that they're shipping within days.

My MAIN issue, however is that my most recent order was for a pair of shoes with the 30 day money back guarantee. I returned the shoes, unworn, within the designated time frame. I received a confirmation email that I would receive a refund within 7 business days. More than 7 business days passed without getting a refund. I called the customer service line. No answer. I emailed the customer service email (twice). No answer. I called again and waited for 20 mins before getting to someone. The rep told me that they were a month behind in processing refunds and when they got to my return date they would process my refund. OH HECK NO. That's not ok. I asked to speak to a supervisor, who claimed they would issue it right away. (still waiting, btw)

I left a review on the website. THEY DIDN'T POST IT. They scrubbed it, stating it didn't meet their guidelines, in true cowardly fashion. At no time did it contain offensive language or derogatory remarks, Only the facts as they are stated here.

If I didnt have to use them I wouldnt but our team gets ours uniforms from them. I ordered my daughters kit over a month ago and it has been preparing to ship for over a week now. We have a tournament this weekend and we dont have the kit. There billing system is also so crazy to charge once you place the order but then it drops and will charge when its ready. well i was recharged over a week ago and still no kit.

I truly despise this company. I will never do business with them if I wasn't forced to do so for my kids club soccer teams. I ordered my items almost 3 weeks before the season started. A week after the start of the season, still no uniforms. Tried to contact their support team, and I get an automated email stating they're running behind and are working as fast as they can. Do they know how to plan for their peak season?? They do this every single time I've ordered from them, now going 10+ years for 3 different kids. I am not sure how a business like this stays in business!

Ordered 2 kits for my son for his club team: 2 jerseys, 2 shorts, 2 pairs of socks.
The order took a month to arrive.
When they arrived, the jerseys turned out to be too small, even though I measured my son and followed their sizing chart.
Then we noticed that the name letters were falling off, even before a single wear.
I went online to purchase larger jerseys so my son could play, but the home jersey was out of stock.
TERRIBLE experience all around.

I ordered my daughter's kit almost a month ago, and it is still processing. My card has been charged, and they've sent me emails asking me to review the items, but I haven't received them yet. According to the website, they haven't even shipped yet. After Soccer.com messed up the order options for our club, we were assured that our team's kits would be expedited so they would arrive in time for our first game. Well, our first game was yesterday, and our kits haven't even shipped yet. I have sent emails to customer service but received no response. I have called but received no response. This is ridiculously frustrating, and I HOPE our club will order from anywhere else next season.

used to be the place to go. Service has gone way down hill. customer service is nonexistent. You cant call them, cant email them. Order processing time is slow. Shipping time is even slower. Shop anywhere else.

I would not recommend nor will I ever order from this company again. Processing time is ridiculously long (about a month). I also paid for 2 day shipping which surprise, didn’t happen.

I would give zero stars if it were an option! There is nothing good to say about this place! Customer service does not exist for any aspect of this company. (Email, phone, ☎️ promptness of orders, care when ordered are messed up, faulty clothing, the list goes on!) They truly don’t care about customers. They don’t have to because clubs have contracts with them that legally make it mandatory for us parents to have to buy from this disgrace of a company. And to prove even more of how this company doesn’t care about customers. Those that struggle don’t even have an option to pay it off with places like karma etc. This company is all greed.

I ordered my son's jerseys and only one shirt came in, which was the black one, meaning that the white one was missing. When I called customer service they told me that the shirt that had not yet arrived was the black one, which was the opposite of what actually happened. Anyways, they later told me that they won't be able to get me my white shirt until November. I'm very disappointed with what happened considering my son's league starts next week.

I ordered 2 pairs of cleats and 3 pairs of socks for an order totaling over $300. This order was placed on 8/17/2026 and the date of this review is 8/26/2026. The order still has not shipped. I have called customer service 3 times now and every time I call they say they are "looking into it". I was even promised a call back but never got one. I am now on hold for the 4th time for an order I have already been charged for. I have used soccer.com in the past several times but never had such a bad experience with shipping time. Needless to say I will not order from them again as this has been a marked shift in shipping speed and customer service for the worse.

I am a NCAA D1 player in the us originally from
An European country. I chose to buy some pro e pensive shoes 260$ but there was a discount. I could not pay with a European visa card and when I could the rebate was gone. I wrote to the customer support dot But the dis not answer me(after 10 days). Bye bye. I will buy somewgherecelse

No idea why so many leagues use this company for team uniforms. Ordering a basic generic uniform shouldnt take over a month to receive. This is unacceptable. If they cant scale their business to meet the needs of the customer leagues need to look elsewhere. 47 days to receive 4 jerseys with images they have on file. A basic backpack delayed further than the original ship date. Company is trash. Get it together soccer.com

It takes forever for orders to be shipped. Even when it’s not a custom item, like a team uniform, it still takes more than a month to arrive. I would recommend ordering directly from Adidas or Nike instead