Reply from Solopress
[REPLY]
- Reviews (919)
- The Leadership Artisan
- 1 Review
Great advice, great service - they delivered as promised!
Helpful staff both online and on the telephone. Prompt follow up and the project was printed and delivered to Gloucestershire on time! I would not hesitate to use this company again.
- Vicki Ferguson
- 1 Review
Excellent quality of product for the price and the quick turnaround.
I was very happy with the customer service and recieved and the end product.
Value, Ease and Efficiency
I needed a leaflet printed quickly for distribution so started on-line. Found 2 to 3 options but Solopress was easy to follow. However I had questions about artwork so called and spoke to sales. They listened, explained and made everything simple. Forwarded job request to account manager as advised, received email link to make payment and confirmation invoice followed. All done within the hour and the finished job was delivered by 12pm next day! The cost was a fraction of the competition and included delivery. Fantastic experience, great service and tremendous value for money. I sincerely recommend Solopress for print solutions.
- Sue Pauley
- 1 Review
Quick but not too accurate!
Service was good, quick and efficient. However, the paper weights quoted are completely inaccurate. In my view (and probably most other people) paper weights go as follows: 80g - normal use paper, 100g better quality paper, 120g thin card, 250g thickish card etc. However, I ordered 160g (which actually turned out to be 170g) and it's only marginally thicker than 100g paper. When I questionned this I was told that thin card is 350-400g. My husband, who worked for 30+ years in the packaging industry tells me this is more like thick board used for substantial boxes!
So, my suggestion would be to use the same paper weights that everyone knows!
I was understandably disappointed in the print run I had done and will think twice before using Solopress again - shame!
Reply from Solopress
Thank you for your feedback.
I am sorry to hear you were not happy with the quality of your order. We purchase our stocks from reliable paper mills, and print over 400 jobs daily to which we rarely receive any queries relating to the weight of the stock.
If you would like to return a few samples, I can arrange for them to be measured using a micrometer, and send you photographs of the outcome so you can see the thickness of the paper is as advertised and sold.
I will send you one of our sample packs, which has all the different stocks we hold. It would be great if you could take a look through the paper and consider using us again.
We pride ourselves on customer service and quality products and I am sorry to hear you were not impressed. Please do take us up on the offer above.
Kind Regards
Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047
Fast, efficient and excellent quality
Just wanted to say thanks a million for your quick response to our request to produce colour flyers - ordered on Wednesday and delivered on Thursday, in good time for me take them on the Trade Mission to Mexico the next day.
- Andrea
- 1 Review
Very fast, economical and great quality.
I'm really pleased with the final product. I'd definitely use this company again.
- Ray Brindle
- 1 Review
Excellent quality, and returned in 24 hours as advertised.
We started using solopress for those small jobs that are sometimes the most important. The quality of our matt laminate business cards is better than what we have previously had for a much bigger run on a Litho 4 colour press.
We are in the process of opening a credit account with solopress as we intend to use them again and again for these types of jobs.
- James King - Kingconroy Ltd
- 1 Review
As ever, great service and quality
We use Solopress for our own company printing and also when producing work for outside clients and without failure the product always meets our expectations and delivery whether in London or West Wales is never an issue.
- Martin Burgess
- 1 Review
Excellent, efficient, fast and quality service and finish.
I came to you with a very limited time frame to get some business cards produced from design to proofs for wording, colour and finish quality with a touch of class and you were extremely helpful in assisting me. I can only describe this experience as a professional set up and delivered on time to me a very satisfied customer.
Thank you again.
- Print2plan Ltd
- 1 Review
pleasant and professional
I thought Solopress were very professional and went out of there way to make sure my job went as smoothly as possible, would absolutely recommend them.... that company will go far!
- Customer
- 1 Review
Needed very careful proofing - but a nice product and good service
Good website that caught my eye and all was quite simple. They were comfortable to deal with and always responded quickly. However there were quite a few errors at the proofing stage that presented a serious risk of ordering 500 cards with spelling mistakes. The end product was very nice and I am very happy with the cards, the packaging and the speed of delivery. However I would advise to be very careful when reviewing your proofs and get a colleague to help spot errors as if you agree with proof it is your responsibility. I would return as hopefully this was an off day.
Reply from Solopress
Thank you for your feedback.
We are happy to hear you were pleased with your order and the overall service.
Whilst we do require customers to thoroughly check their proofs, we do not request this due to an expectation of error on our part. This request is solely to ensure your artwork is exactly how you envisioned.
Please accept our sincere apologies with regards to the spelling error from our designer. This has been feed back to him and his team to ensure they are more vigilant in regards to this matter. We can assure you this is not usual practice and we have faith these problems will not happen again.
Once again thank you for your feedback and we look forward to working with you in the future.
Kind Regards
Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047
- Customer
- 2 Reviews
A few niggles but good value and excellent turnaround times
I used Solopress to print some leaflets for my business, they were very good value, and they came on the day they promised, very fast turnaround. The only problem I had was uploading the front and back on the website, only the front uploaded and the emails we then exchanged did delay the printing by two days, which was annoying. Not sure if it was my fault, not having used the website before, or theirs. I'd use them again, definitely.
Reply from Solopress
Thank you for your feedback, I am pleased to hear you had a good experience using Solopress.
Upon receipt of an order, we will check the right artwork has been uploaded for the number of sides requested, the size of the artwork corresponds with the ordered size and is of a high enough resolution to provide maximum print quality.
One of our sales representatives will check the artwork thoroughly for the above, if they feel or can see one of these components do not match or meet requirements they will inform the customer. We do this to ensure the customer receives exactly what they have ordered and expected.
In the case of your order, our sales representative noticed you had requested a 2 sided leaflet but only one side was received and the artwork was not at A5 size. He tried to reach you at the telephone but unfortunately was unsuccessful, he proceeded to send an email to advise you of his concerns.
We received your artwork the following day, which meant we were able to proceed with the printing and dispatch the goods for delivery with immediate effect.
I am pleased to hear you would use us again, if there is anything we can help you with in the future or if you experience any similar concerns please do not hesitate to contact me on 01702 460047.
Kind Regards
Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047
- Carly
- 1 Review
Superb service at a great price!
I found my experience with Solopress to be brilliant in particular with designer Simon Penny who was a great help to me when trying to pick colours for my business cards. The guys were good at letting me know deadlines for printing spot UV as well. The only tiny niggle for me was that I kept getting sent payment requests (i think about 12) even though I had mentioned I would pay when picking up. Apart from that fantastic definitely be getting all printing done with Solopress in the future.
Reply from Solopress
Thank you for your feedback.
We are pleased to hear of the great service and product you received.
Here at Solopress we value all feedback, as it helps us to develop our selves as a company and to achieve customer satisfaction.
Apologies for the emails asking for payment, it appears there was a slight breakdown in communication our end. I have placed details on our system to prevent you receiving these on future orders.
Please accept our apologies for any inconvenience caused; we look forward to speaking with you soon.
Kind Regards
Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047
- David Wilson Braw Design
- 1 Review
Decent product but getting there wasn't easy
Not sure you'll want this review - The business cards Solopress printed for me are fine, but overall there were some problems getting there. I followed the correct ordering process online and sent zipped ready-for-print artwork files but got an email saying although the order had been received the job could not be printed as the artwork had not been uploaded. I then received proofs which said the job was going to be printed on satin stock, but I had ordered it on pulp. Then when I checked my account details online my town was not included in the address section, just street name and county - began to worry the job wasn't going to get to me at all. Finally, I had made payment for this job online at the time of ordering but then got an email saying payment outstanding and the job wouldn't be released until paid for! So, mixed feelings. The folk at Solopress were helpful enough on the phone calls made, but what a palaver! I shouldn't have had to jump through so many hoops. I was relieved when the cards arrived (on the correct stock) but not sure if I would use the service again in spite of the finished job being done to a decent standard of finish.
Reply from Solopress
Thank you for your feedback and patience with regards to this matter.
As discussed at the telephone, there was some confusion on our part when you emailed through artwork instead of uploading online, resulting in your artwork not being associated with your online order. We have feed this back to our website development team and currently have a resolution in place to ensure this does not happen in the future.
Please accept our apologies for any inconvenience this may have caused, we look forward to working with you in the future.
Kind Regards
Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047
- Miss J
- 1 Review
Brilliant service!
Amazing service and great price, ordered flyers and received them within 24 hours! First choice for my printing needs from now on.
- Zane Piese
- 4 Reviews
Quick service and good quality,promise has been kept.
t was not the cheapest option on line but I needed quick service and I get what I wanted.Contacted Neil via chat,got quote within minutes,invoice within 1 hour and paid within seconds.Leaflets arrived as promised-all over good service.Thanks!
- Lee Boardman
- 1 Review
Helpful, speedy service!
Always fast delivery and helpful service, and at a fantastic price!
- Neil
- 1 Review
Bad packaging
Strange open ended boxes/cartons were used so when the leaflets were delivered a few had been lost with a few still hanging out of one end! If these boxes are going to be used they should be packed into a bag to keep them together before being put in the carton. Apart from this the printing was good and you could not fault the speed of delivery. I would use them again if the packing issue was sorted out.
Reply from Solopress
Thank you for your feedback.
As discussed, our sincere apologies with regards to how you received your order. Unfortunately we were not able to investigate further into this issue, as the goods were despatched to your client. However I can assure you this is not normal protocol for orders to arrive in this manner.
Due to the inconvenience caused we will place a discount on your Solopress account, which can be redeemed against future orders.
Please accept our apologies again; we look forward to speaking with you in the near future.
Kind Regards
Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047
- Anne Dexter
- 1 Review
Super fast, personal, reliable service
Communication was fab, from online support, emails and telephone. I got a really personal service that was super fast! I had tried to deal with another big company prior to solopress and it was a disaster! Solopress turned out to be less expensive too!!! I would recommend to anyone.
Thank you.
- Paul Williams
- 1 Review
Brilliant Service Brilliant Price !
First time I have used Solopress and their service is fantastic. It was a can this be true ? but yes I ordered and the leaflets arrived the very next day. Amazing.
Thanks Solopress
- Customer
- 1 Review
Great customer service
Bit of an issue with the checkout page, but was sorted over the phone. Staff were very pleasant and made sure the order made the deadline
- Andy Phillips Photography
- 1 Review
Top job for Top price!!
From the initial online service (live chat) through to the order process and then the delivery of the product, an absolute pleasure dealing with SoloPress!!
The padded silver envelope for the samples made me enquire more, and, along with the free bag of Haribo sweets and the prices, there was only one way I was heading to get my flyers done!
A great, professional company and I am very impressed with the quality and the 24 hour turnaround...!! Would definitely recommend!!
- Graphite Signs
- 1 Review
Outstanding Service and Quality
Solopress were recommended to me by a Graphic Designer, all I can say is there service is simple, professional and the quality is very high, I will highly recommend Solopress and i will use them again for all my printing.
- Mr Scott
- 1 Review
Idiot proof. Very fast turnaround, very good value for money
A clever site, upload a file, pay for your printing, it arrives next day. Brilliant!
- The autoboss
- 1 Review
- Lisa, Lisa Wagner Designs
- 1 Review
Simple Process, Fast Delivery
I have now used Solopress for a second time to print postcards for PR materials at trade fairs, and it is a fantastic service. My postcards include high-res images and copy on both sides, and they look fantastic. It is truly a next day service, with my package delivered to a London address in under 24 hours from ordering. It really is as simple as uploading your images, and ordering them! I will definitely use Solopress again.
- BiS Belfast International School
- 1 Review
Good, quick service
I ordered business cards with Solopress. They were very quick in getting back to me with quotes and design ideas. Cards look great with a great price. I will be ordering more in the future.
- Sara Williams
- 1 Review
Great quality, amazing delivery time, awesome service
Delivered exactly what they said they would and then some. The quality of these flyers is brilliant. I've officially left behind my old printers and am moving my business to Solopress. Thank you. Great customer service ensures repeat business and you've got that covered!
- Shotcrete Services Ltd
- 1 Review
Fantastic Service
The service we had from Solopress far exceeded our expectations. They were fast, reliable, professional and above all else helpful.
- Customer
- 1 Review
A first class printing company
Excellent service and a professional product at an affordable price - what more can you ask for? Customer service is very quick to respond and helpful.
- Mark Sullivan
- 1 Review
Quick and easy 5 stars
I thoroughly recommend solo press quick easy recommended. You can't beat their next day service five stars
- Customer mick Clark.
- 1 Review
Excellent service.
Excellent service very helpfully staff and a prompt service.
- national martial arts college
- 1 Review
quality product and fast delivery
Easy to use web site. Order place and delivered within 2days. Quality product
- Douglas McConnach
- 2 Reviews
So reliable
Once agian, they saved my bacon. I wish I could rely on clients as much as Solopress.
- Vualto, Plymouth
- 1 Review
Great quality, fast delivery
I ordered my prints at short notice as needed them for an exhibition. All of my local companies needed a 5 working day turnaround but Solopress offered next day delivery which we got and the prints were very good quality. Would definitely use again.
- Jo Johnston
- 1 Review
Excellent service, great value and lovely postcards - I am delighted!
if you want a quick and friendly service at a great price then this is the company to use.
- MJC
- 2 Reviews
Great support - delivered on time and on budget
Great support - delivered on time and on budget
- Customer
- 1 Review
Over the top communication
The constant emails asking for feedback on quote/service is EXTREMELY annoying and unnecessary.
Other than that, it was a great service but I'm totally put off by the emails.
Reply from Solopress
Thank you for your feedback. I am pleased to hear you were happy with the service and product you received.
I apologise for the numerous emails asking for feedback, this is an optional process to obtain impartial views from our customers. We do value all feedback whether positive or negative, as it helps us to develop our company and achieve customer satisfaction.
I have now removed your details from our list, so you should not receive any further emails relating to this.
We look forward to working with you in the future.
Kind regards,
Kind Regards
Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047
- AC, Midlands
- 2 Reviews
Excellent Service - so easy
Just to say I am very pleased with the service received throug SoloPress. Great prices, great printing and fantastic service, job done in a day!!! Could not be better!
- Compare the kit
- 1 Review
Wow amazing, fast, easy and professional.
We have used Solopress a few times now and they have never let us down. Great service, quick and easy. Thanks Solopress.
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