Very good website, photos and descriptions of the products. The postal arrangements were exactly as described with email updates on the whereabouts of my order. I would definitely recommend this company and will be buying more footwear from here very soon .....
Order size 6 shoe and didn't just get wrong size but received one size 5 and one size 5.5. - no good to anyone. So frustrating to then have to send them back and arrange new order, especially as I now don't think they will be here in time for the event that I intended to wear them too.
I had to return the shoes I ordered as I needed a size smaller and it was very convenient to use a local shop to return them to, rather than go to the post office. I am currently waiting for the right pair, but they were shipped from spartoo already and I liked being given updates at every stage.
I Have ordered from Spartoo a few times now, I love the choice and styles of the trainers. Quality is good.
One of my orders was lost in the post, I told Spartoo only a few days after it was late. They chased it up and quickly found something was wrong, so sent me another pair free of charge and I got it promptly.
I order a pair of of shoes on 4th of May, until now, 14th May, i have not received it! but on website, it said it guaranteed on delivary within 6days! also,I cannot check the track of my parcel since there is no option from the website... it's the first tome i try to shop on this website, it should also be the last time.
I ordered lovely Merrells in a size 6. The shoes arrived in a size 6 box but were size 4. An exchange was requested and the item returned. I'm still waiting nearly 3 weeks later and the correct size hasn't arrived. I ordered through quidco and the £4.80 cashback was declined. This happens when an order is altered. It wasn't strictlly altered, just mixed up. The sandals were lovely and great value. Come on Spartoo. Jan
Your on line service is excellent.
However you delivered the wrong size twice. Legora are in English sizes so a 6 should be a 6 not a 7 with a sticky label on the box saying it is an English 6. This colour and size are unavailable locally. Is this why you are sending me the wrong size?
I have on two occasions tried to ring your customer service number to receive the automated message that the lines are "exceptionally closed".
A disappointing experience and a waste of time.
Thank you for keeping me informed about my order all through the process-very helpful. I really wanted these shoes & nowhere else stocked then anymore,so I was so pleased when I found them with you! I love them!
10 days after ordering & still now sign of my sandals!!!
I've tried the link to yodel parcel tracking, but the says it not working or my parcel can't be found!!
Will it ever arrive? I don't know, but next time i'll be using rubbersoles.co.uk as i have in the past. Prices are no more expensive, but delivery is fast & guaranteed.
Great shoes .converse hi and low tops great price free delivery what's not to like .
Was able to filter down to what I was looking for really easily. Had plenty of choices and the delivery was quick too. This is the second time I have used this site when looking for something with only a general idea of what I wanted and been happy with my new footwear each time.
Having searched the high street for a pair of brown high heeled loafers I eventually realised that the retail stores did not match the quality that I expected. I viewed several online sites until I came across this one. Instantly I fell in love with the Oliver loafers advertised.
Once I'd purchased the product, I was pleased to be kept up to date via emails as to when my purchase was dispatched & expected to arrive.
I would certainly recommend it to anyone!
I was looking specifically for Camper loafers and the Spartoo website had by far the best selection to choose from.. their prices are very competitive and it was easy to place an order. Although they state the order will be dispatched in 6 days, the shoes arrived in half the time. Excellent service!
I received my order which I was happy with overall, but I just had an issue with the laces in the shoes I was sent. I emailed Spartoo and promptly received an answer from Adriana in customer services who resolved my query in a professional and efficient manner. I wouldn't hesitate to purchase from this company again based on my first experience.
My first purchase experience has not been a good one. I ordered a pair on your site as UK7 and you have sent me a UK6 twice now. I shall now be asking for a refund! Not sure I'll want to order from Spartoo again!
First time I have ordered. No issues whatsoever. Goods as described on the website. Selected UPS delivery due to previous comments re Yodal. Tracking available via UPS who delivered exactly on time. I will certainly use the company again.
From the moment i clicked "buy" the customer service i received was excellent,i have in the past had bad experience with internet sales , my faith iis restored,thank you.
I had never heard of Spartoo before and discovered the site while searching for shoes in the awkward size of 3 and a half. Spartoo have a great selection of footwear and I am thrilled with my sandals which they supplied in a three and a half and which fit perfectly and were delivered in less than a week. They also kept me very well informed about my order - e-mailing me to confirm the order and then again to inform me that the order had been shipped. I am extremely happy with the service I have received from Spartoo and would not hesitate to buy from them again.
Ordered Sunday evening arrived Friday within the six day delivery time stated on the website. If you need an item quicker I suggest you use the express delivery option. I got a pair of high quality shoes at an excellent price. Will definitely use Spartoo again.
Terrible service in terms of slowness of shipment. Every time I order on-line from other web-sites within UK I get my order delivered next day or in 2 days time. Waiting for 2 weeks is unacceptable. Won't recommend Spartoo to anyone.
From the moment of placing an order till the delivery and post-sales client care - Spartoo provided exceptional level of customer service. I am very pleased with my purchase - photos on the website match in 100% the actual product received.
Not seen the shoes yet but they sounds correct (I live in China and my Mum is bringing them on her next visit) but the ordering and delivery process went well.
i was asked to fill out this review, but have not got the shoes yet - perhaps wait until the goods are delivered before asking for opinions - all that's happened is I've placed an order and paid for it - still waiting for it to arrive.
Lena found this review useful
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