Start.ca Reviews 

I have been with Start.ca over 15 years with amazing service. Since the telus takeover the downturn is stunningly bad.
Service is now completely unreliable and much slower than the speeds I'm paying for.
Zero tech support after hours and even during the day it's terrible.
Customer service completely non functional.
It's hard to imagine they are even trying to stay in business.

I had been with Start.ca for a total of 13 year between 2 addresses. They were great, until Altima/Telus took over. No more 24 hour support. During business hours, long wait time, and no more local London staff, most outsourced with awful connections, and either kids screamng in the background, chickens ( yes chickens ) or dogs barking, with a huge language barrier to top it off. If that wasn't bad enough, the agents know nothing. Not even the most basic of troubleshooting skills. Lie after lie, promise after promise, until my promo was up. I had $16.00 off per month for 1 year. I was told this was a bundle price because I was a Kodoo mobile customer. When I asked why it expired, I was told " Don't worry about it, just call back when it expires and we will toss the same one back on"
Well I called, argued for hours, and the most I was offered was $10.00 off for 60mb Down / 10mb Up.
I immediately started to search for a new provider and found Oxio. The are owned by Cogeco and their main selling feature is their prices are FIXED. I signed up for their NORMAL price on their 200mb Down / 30mb Up for $44.00per month. My price for Start WITH $16.00 Promo was $43.00, regular price $59.00.
I also found a referral code and got my first month free. Yes, there is no phone support. But I am very Techninal and for those that are this is a great alternative. I signed up. Called Start to cancel on the specified date Oxio told me, provided Oxio my Disconnect number and my modem / Router shipped the next day.
I was called by Start's so called "retention" team and was left a message that they would again, give me $10.00 off per month for 1 year. I never responsded, Why would I pay more for less. I am now getting Triple the speed for less than Start. No issues. I also brought 2 others over with me and plan to take more. Referal code gives you 1 month free if someone uses it, not $20 or $25 bucks like Start. It's a no brainer. Start is going to be out of business if this keeps up. Look at their 1.5 star overall rating, that says it all. After reading others reviews, I am now worried I am going to get billed for my Modem even though it's tracked and received. Seems like this is a frequent issue with Start as well. I will update this review to note how that goes.

For the most part Start is not bad. Internet is pretty good. However there are issues with the TV. I have premium package for 3 plus years and one specific channel (MSNOW) which is my most watch d channel frequently becomes "unavailable" for hours. I have complained off and on throughout my time....which in itself is a tricky venture. Not once have I been offered a discount or anything....even though they have yet to deal with the issue. There does not seem to be any such thing as good customer service let alone good customer appreciation. FRUSTRATING!! Offers ahoy to new customers but nothing for longtime customers that have NEVER been one second late with payment....

I’ve been without internet for 100+ hours. Tech support agent Mark has been tremendous. This review is specifically aimed at tech support agent Jordan. He had no interest in helping. Showed no remorse or apologies from him or the company. Opted to read “why” things weren’t working when he could have been troubleshooting. Also falsely claimed he was a manager. Jordan made no attempt to help or troubleshoot, made no apologies for the disruption and in my opinion is a liability for this business.

Customer service is really good.
Rarely have issues with my internet and when I did and I've called and if it's something they can do anything about, they've done it.
Price matched me with Koodo so my rate went down.
An all around good experience

I was on a legacy plan and called in to look at more current plans. The agent was so apathetic and uncaring. She didn’t seem to care one way or the other. When I said I’d have to look for other options she said “what day would you like to the service to cancel on?” Completely didn’t care. I was then told after some push back that my legacy plan couldn’t be changed. At that point I had enough. My new provider saves me $30 a month and gives me quadruple the speed (internet). Bye start.ca. After 20 years I’m shocked you didn’t even have any retention offers.

I have been a customer for over 5 yrs. I had to cancel because they increased the price . 4 months later they charged me 163 dollars for equipment that I've returned. They said they could not fine the modem even tho I shipped it in the same package. So I got charged for someone on their end loosing it. I called but they did not refund the money. Crooks.

START REPEATEDLY WARNS ME I AM CHARGED FOR A NON RETURNED MODEM.Even though I have returned it,gave them proof and was told it was an error on their part.
Beware. What was once a trustworthy company has become anything but.

Koodo/Telus bought this company and its total trash and moving to a different provider and cancelling service when they tried doubling our billing.

Don't waste your money! They're absolutely garbage!!! Internet cuts out A LOT and when you try calling them you're out on hold for a LONG time!!! They're not worth the cost at all!

NO ONE watches Charmed! It is on ALL the time now! Who watches this?

I wish I could leave less than one star.

Who is this company? Start.ca? Koodo? Altima? It says all three on one bill. But you call one and they direct you to another.

God forbid you you have to call Start.ca because you will be on hold for EVER! And then you reach a representative and they are not authorized to do anything!

I pd. a bill via my online banking and two weeks later they shut my internet off saying they hadn't received my payment! Even though I had the bank transfer # and the bank confirm it was sent! I had to wait four more days before it was re-set.

The people on the phone can do nothing to help you.

I would give 0 stars but it isn't an option. Used to be great but with switching companies repeatedly has decreased its reliability. I have lost connection 5 times in the last 3 days now. Tell is absolutely garbage and always has been. I will be switching at the end of the current month. There should be a refund option for poor service

I was with Start for over 20 years. Last year, after jacking up their rates, I called and they offered me $55 per month for the top package for "customer loyalty". I was told that since I was with them for over 20 years, I was a customer they wanted to hold on to. Then, without notification, they doubled my rate to $110 per month. When I called to inquire, I was told they never offered that to me, they only put through a price match which was only good for 12 months. When I informed them that Oxio was only $55 per month, they said "ok, well we can offer you $89 per month. That is 62% higher than their competition for the exact same service. They were a decent company until Telus bought them out. Now customer loyalty and retention means nothing. Avoid this company at all costs. If you're paying the same as Rogers, Cogeco, etc, why would you use a 3rd party provider? Makes no sense.

This company has been a nightmare to deal with. I moved and had to ship back my router, which I did to a drop off location in London Ontario. They conveniently did not receive it. After sending photos to prove my drop off and opening an investigation into the matter they went into my bank and automatically withdrew money for the router. They stole from me. I have contacted the BBB of Ontario and will be taking this matter further. Terrible for a company to treat their customers so poorly and take what they want from them. They have lost my business forever and I will caution others to stay away.

Worst Customer Service I have ever had with this company.

I have been a customer for 8+ years, I have never missed a payment ,it was automatically withdrawn but since being purchased by Telus I send it via TD bill payee, on the second of every month. Well they still haven’t gotten my payment that I sent February 2nd so they shut my service off on Saturday Feb 21. So I called to inform them I did in fact already send payment and here is the bank confirmation number from the 2nd when I did it. 40 min wait time, 5min call. Well apparently that means nothing to them without the actual money they refuse to turn your service back on. They told me to call my bank and ask them why the money hasn’t been processed yet to which my bank told me that it has completed and that’s what their confirmation number is for, bank call was a 2 second wait to speak to a person. Called Start back to tell them this, 25 min wait, they still refuse so I ask to speak to a supervisor. I was told they do not have direct lines to a supervisor and all they can do is put in a request for one to call me and are unable to tell me how long that might take. He says bye have a wonderful day and hangs up. It is now the next morning and I still haven’t received any phone calls from them to sort this out. So much for a nice relaxing weekend to decompress from work and personal life stress. I used to tell ppl how great Start internet is but that is so not true anymore. Which is funny because Telus has one of the best customer service departments.

Telling you I’m pissed is an understatement.. changing companies this week and Start can keep waiting for my money to appear. That is the last time they get a dime from me. I have the highest package you can get too, been a loyal customer for years but they can’t trust my word at least till Monday.. when banks are fully open and money moves around on weekdays not weekends.

Used to be good. But Koodo bought it, and it appears like they fired all the service reps, switched to a staticy VOIP phone system and made it impossible to register to use the self-serve online account. I'd like to cancel and switch providers now if I can ever get through to a service representative to do so...

Worst company ever! Customer service has their hands tied by ownership! This is why people like me use illegal streams!!

been on hold for 5 hours. this company has gone completely downhill since the acquisition. Called for a simple issue, I am now still on hold and will be cancelling all services.

Was told internet fee of $82.00per month and they charged me $89.00. Also told me l would get Buffalo NY stations as we live close to border, none available! $20.00 TV light nothing worth watching, cancelling! As of this moment have sent Start.Ca an email, tried a chat, and have been on hold with NO answer yet for 56 minutes. Satisfied with the internet speed and easy operation, TV sucks!