Ordered a few bits and bobs and received order confirmation. After over a week with sitting around, waiting and refreshing my email inbox I decided to contact customer services. Apparently, there was a problem with my order. They made very little effort to contact me and let me know. I had provided two phone numbers. I cancelled my order and went to boots.com instead as I will do in future every time. Very poor contact from superdrug and customer services were not apologetic.
Breadcrumb links not working this evening. Verified by visa box not working using IE browser. Company this size should not use Magento which explains why they dont get many orders which you can tell by the order number count. FULL of bugs they dont even know about because of poor backend software.They should find a new developer.
went to superdrug yesterday to buy nail polish,i opened the bottle to check the contents had not dried out (have had this before and had to fight for a exchange) and was shouted to from one end of the store to the other by a member of staff that "them not testers you know" yes i did know that but i have been in at the weekend when teenagers and even older women have been applying a full face of make up from the testers,the girl on the till was no better,all the interaction i got from her was "wanna bag" and "cheers now" this she managed to do without looking up from picking the remnants of polish from her nails,just as well i am not as dim as the staff and managed to put my debit card in myself or i would probably still be standing there,there is plenty of people out of work that have better customer skills and can even rustle up a smile myself included that could do their job,shame on superdrug for seeming to employ youth over customer service.
I'm disappointed with the amount it costs to deliver something from the super drug website. Its cheaper for me to go and buy it direct from the store instead of forking out for the delivery cost as well as the cost of the products. I prefer to go to the store and purchase my items as its a lot cheaper. If HMV can do free delivery in the U.K then so can everyone else.
I've ordered twice from this site with no problems. It's easy to navigate and place your order. They send email confirmation of payment and also when your order is sent out and my goods arrived 2 days later. Excellent all round.