Customer Service Terrible

SVP have fallen so far its now a case of when will it be sold off again, the bloke I spoke to (help section) Chris was the most off hand person I have ever dealt with, I ordered through paypal without logging into the SVP site, they associated this with my works account (same email) but denied this and said I logged in No I didn’t but they also sent it to another person at my works address who had ordered in the past of them??? When I pointed this out they said I had put his name in??????? again WHY WOULD I. one of the cases was broken on delivery so it was returned, only to be sent to the same person as before, again I complained and asked for the works account to be closed so it would not associate with my account, they said I quote "for government legislation we cannot close your account for 7 years" yes you can but you keep the records for 6 years! anyway they changed the password and said that would do it, I now have the batch of DVDs in this order have turned out faulty and emailed on my account explaining I couldn’t log it as the other account is locked out, Chris emailed back saying basically he is doing me a favour this time and I should have known better, my reply was I will bin these disks and take the loss rather than deal with this company again, I then went to another site and got the disks cheaper with free delivery , it was just I have been with them for over 4 years and feel they have badly let me and my workplace down with this attitude.
Never Again

Poor Service from SVP and a real pain to get the item Delivered.

I ordered a hard drive paid for next day delivery
The Hard drive was delivered the next day but faulty came in clear plastic container,in a jiffy bag inside a box with no other pacling and room to move about.
No phone number to contact like you use to, so in the end I got them to phone me, My order was still showing picking.
I contacted them the following Monday about my delivery of a replacement HD.
This was there reply
I confirm that we have received your faulty item.
I have arranged a replacement to be despatched today.
You should receive it shortly.
Regards,
Kamil Krawczyk

It did not arrive the next day I contacted them again

Thank you for your message.
I have received a tracking number for your replacement item -xxxxxxx.
Arrangements were made yesterday but the item will be despatched today.
You should receive by tomorrow.
Regards,
Kamil Krawczyk

I told them I paid for next day delivery and it was'nt my fault it the first drive was faulty
I would like a refund I dont want the drive
this was there reply

We are sorry that you have not received the hard drive today.
We are using the third party company to ship the goods and they had probably a good reason why it was not despatched yesteday.
Once again we are sorry for your inconvenience.
Regards,
Kamil Krawczyk

Again I ask for a refund I dont want it now I will go to a shop if I have problems I can get it sorted the same day.

The item is already on its way. I am unable to stop it at this point.
You should receive the replacement by tomorrow.
Regards,
Kamil Krawczy


SVP have got bigger but not better, they dont care no more and you cant leave any reviews on there site now I wonder why.
This will be the last order they get from Us.

not much

its service is not really bad.. but some times it delays the delivery too much. but in the end my product reaches safe to me..

really pleasant

I have used this company on several occasionsand the service has always been excellent. I have no hesitation in reccommending them to anyone.

AVOID AT ALL COSTS - NOT WHAT THEY USED TO BE!!!

I have been using SVP for over 4 years now, I rated them so well that I never even looked elsewhere for blank media and other things.

I guess if nothing goes wrong with your order then they are still fine but if you do have problems then they are now one of the worst companies I have ever had to deal with.

They now have NO PHONE CONTACT - as soon as a company don't want to be contacted by phone then that should send out a warning to customers!

I contacted them nearly 4 weeks ago now about a return (a product they sent me with major parts missing) and I have still not got a refund or replacement.
Having been in contact with various members of staff they seem unable to answer simple questions and have now stopped responding at all.

Oh, and you can forget about getting any joy from emailing complaints@svp.co.uk

It's a shame to see a good company go down the drain but I do not expect to see SVP around much longer if they treat all customers as bad as me.

I will be contacting my credit card company on Monday to claim off them as I have had no joy at all with SVP.

Obviously, I will never order from them again!

Underwater Camcorder not Waterprof

An SVP customer of 6 years plus... I purchased an underwater camcorder in August 2008. The hinges lost thier tightness after 3 weeks so it was returned under warranty and I was promised a fix by a company apparently authorised to fix by the manufacturers.

I explained that I needed the camcorder back within 3 weeks as we were attending an important family event.

We took the camcorder on our honeymoon last month as we were going snorkelling.

The first day in the water the camera died... no power whatsoever. We thought it might be a battery issue so on returning to the hotel and trying to change the battery water poured from the inside of the camcorder.

So, honeymoon ruined as we had NO camcorder for the whole 3 weeks I return and expect at least some customer service but I am advised this is a 'common fault' and I can get a refund *if* I return the item at MY cost... and they will not refund the postage....

DO NOT USE SVP ... cheap prices but AWFUL customer service... terrible quality and the third party warranty company DK Audio are even worse.

I have escalated to Watchdog/Trading Standards.

I wouldn't recommend them to anyone now. Compared to how they used to be the service is diabolical...

Always Excellent Service

I have used this company on several occasionsand the service has always been excellent. I have no hesitation in reccommending them to anyone.

Rigtig god engelsk butik, de sender hurtigt varerne, har gode priser, gode produkter, en let bestillings-process og tingene er fremme på 2-3 dage.

gr...

SVP were great. I ordered two ATMT mp3 players from them and one...

I bought a Philips DVD +/- RW drive, plus I...

This is quite a hard review to write as I have had a lot of good experiences buying from SVP. I have been a long...

Warning SVP have changed hands.!! It is not the same company. I bought a Dell laptop from the original company in Sep 07. It was advertised and supposedly came with a 3 year Dell...

I placed an order for 7 packs of toner for my work place. When the order arrived there was clearly only 6...

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