Sytner Group Reviews 

Yet another satisfying visit to Sytner Select Cardiff for a MOT.Dealt with promptly on arrival I was informed that the wait would not be too long.I resisted the temptation to look at the vehicles in the showroom as I am still enjoying my car i bought there a few years ago.i would recommend anyone looking to change their current vehicle to have a look at the excellent stock available at Sytner Select.

Professional and efficient
Special thanks to Rebecca Harris at Porsche Leicester for demonstrating this throughout her proactive customer service approach

It was competent,efficient,fast and well explained.

The service was carried out as requested & the booking in & collection was very efficient.

A Huge Thank you to a truly wonderful Sales Team - Greg, Steve, Ellis and the lovely Alexis @ Mercedes Benz Sytner, Carousel Way, Riverside Northampton. Upon making our new purchase we were looked after extremely efficiently by Greg & Alexis from the onset. Nothing was too much for them to assist us with many questions we had and these guys most definitely had all the answers along with being so helpful with extreme professionalism at all times. We were visiting over a couple of days including a test drive with Greg who was amazingly kind and very knowledgable understanding our requirements and needs, such a great Sales Person would whole heartedly Commend thank you so much. We also met Steve & Ellis to finalise everything for us who were brilliant and put our requirements upper and foremost to assist with our purchase successfully. Alexis on reception was very professional and friendly and offered coffee with biscuits and made us feel so welcome.
Altogether a wonderful & professional experience was received from a truly great team of expertise at this franchise. We would like whole heartedly Commend Greg, Steve, Ellis and Alexis for making our experience one to remember and pass on to others. Wishing you every success for the future. Thank you.

We had an absolutely fantastic experience buying our new Hyundai Tucson from Synter Select, and a huge part of that was down to Andrei.

From the very beginning, Andrei was incredibly accommodating, confident and professional. He took the time to understand exactly what we were looking for, answered all of our questions and made the whole process feel straightforward and stress-free. At no point did we feel pressured, and his knowledge and confidence really gave us complete trust in the purchase.

Andrei went above and beyond to make sure everything was handled properly, keeping us informed throughout and making what can sometimes be a stressful experience genuinely enjoyable.

We are extremely happy with our new Tucson and couldn’t be happier with the service we received. Andrei is a real credit to Synter Select, and we would have absolutely no hesitation in recommending him to anyone looking for a new car.

Thank you, Andrei, for making the whole experience such a positive one!

Great service as always. Spot on!

Appointment was easily booked when I called in the dealership. I had elected to drop and wait, my service advisor was Richard who met me at the reception. He kept me fully informed and my vehicle was ready on time after a complimentary valet. Waiting area was comfortable and a refreshing cup of tea.Richard was friendly and knowledgeable and I would recommend this dealership.

Matt Stanworth was a pleasure to deal with keeping us informed and supported through all stages of the sales process.

Staff at leeds Audi are always very attentive and get the job done promptly. Hammad was especially fantastic at getting everything sorted with my car as always!

Amazing customer service from Riyaz throughout the whole process.

This has certainly been the worst customer service I’ve ever had – not specifically from a car dealer, but just in general from any company I’ve used in my 47 years.
I purchased a used car for £75,000 – they mis sold a tracker on the car; it already had two but mention nothing of this at the point of sale.
One of these trackers was clearly installed improperly by the previous owner; I had to have it disabled via the tracker company due to issues starting the car.
Sytner refused to agree I was mis-sold a tracker, and after several days waiting for a response from them I was forced to raise the issue to the motor ombudsman. They were nonplussed at this.

In addition I was having trouble starting the car regardless of turning of the tracker/ghost. After a few weeks it failed completely refusing to turn on and I had to wait 7 hours in the middle of nowhere until a flatbed picked it up and took it to the local JLR.
They took a week to update the software in the car. They also found a break sensor detached which cost £169. They offered a good will gesture to pay back the £169 – in writing. This has never been refunded 3 weeks later. I’ve had to refer them to the small claims court.

Once I got the car back from the local JLR it still showed the same symptoms. They hadn’t fixed anything. Another failure to start and a JLR assistance JLR master technician updated some more software. It continued to exhibit the same problems.

In the end I was forced to take it back to the original showroom. They would NOT allow me to take it to a more local Sytner.
It has currently spent 14 days there (after a period of 7 days at a local JLR). I routinely had to prompt for updates otherwise I wouldn’t hear from them. Literally days went passed without response. I regularly asked for an update on the refund and in the end had to demand it was paid or I’d take them to court, as they simply ignored all communications.
In the end I had to raise a complaint to the finance company in order to gain any traction. We’re still in limbo today.

During this I was told escalating to the finance company and ombudsman didn’t help with a ‘positive relationship’…quite staggeringly they felt the onus was on my to ensure we had a good working relationship despite their lack of communication, lack of updates and lack of progress in the car. They didn’t mention the day I wasted in the country waiting for a flatbed due to their dodgy resale of a bodged ghost immobiliser. Nor the three+ weeks my car was in the garage within the first few months of ownership. No; they felt I should be kissing their asses to ensure I got my car back.

The issue here isn’t the problems with the car. The issue is with their lack of communication, lack of responses, lack of updates, and the expectation customers are fine with their cars being in the garage for weeks at a time with little to show for progress – and then attempting to blame the customer in terms of relationship management. It beggars belief that they feel this is how to operate a car dealership; and one of the most expensive brands too.
Look at the reviews here before you move ahead. Plenty of people are happy with their new car if they don’t immediately have issues. If you DO have an issue, that’s when you get stuck with their complete disregard to good customer service. I spent £75,000. I’d expect more (and have had better service) from a garage and a £750 car.

Avoid like the plague.

Everyone kept me informed and the reception ladies provided great refreshments.

Work done on time and at the quoted price, can not ask for more

Fantastic dealership at Land Rover Bristol
Great team the staff are very helpful.
The sales team are amazing especially Ray! My second time buying a RRS in six months and RAY has been outstanding on both occasions. Highly recommend this dealership!

Great service
Staff waiting to take the car on arrival
Quick & concise discussion regarding the issue
Regular updates on status of vehicle

Can’t service

Sales representative found the right car for me, arranged delivery to site. Kept me informed of progress throughout and even came in on his day off to complete the handover. Excellent customer service.

I had a service on my mini and took it to synter at lenton Nottingham to have it done by the people who know about Minis and knew it would be done by the best. I decided to wait for the job to be done and knew it was to be 2 hours work. I waited in the customer seating and had a tv to watch and the receptionist brought me a lovely cup of tea. Time flew by and I was soon on my way hpme knowing my car was ok and valeted amd cleaned on the outside too looked great. Thank you Sytner and Ethan was keeping me informed of progress so thank you too 10/10