Takejourney Reviews 

79
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, most reviewers were let down by their experience overall. Customers experienced severe delivery delays, with many packages remaining stuck in transit for months or failing to arrive completely. Consumers pointed out that tracking information provided by the company was frequently unhelpful, vague, or inaccurate. Some reviewers were not happy with customer support, stating that email replies were entirely generic, unhelpful, and repeatedly advised endless patience. Buyers also noted receiving incorrect items instead of the ones they originally purchased. A few people struggled significantly when trying to secure financial refunds for unfulfilled orders and missing merchandise.

What people talk about most

Order

People report widespread disappointment and frustration with their order experiences. Reviewers consistently... See more

Product

Reviewers highlight negative aspects of product quality and widespread dissatisfaction. Consumers report... See more

Delivery service

Users describe negative interactions with delivery service due to severe delays and missing packages.... See more

Refund

Customers had negative experiences with refund requests, consistently highlighting frustration and... See more

Customer service

Reviewers express strong dissatisfaction and frustration regarding customer service interactions. Consumers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

What an absolute joke this "company" is. Ordered an advent calendar, got a tracking # and the last update was that it arrived in Canada Nov 5. Nothing else, no carrier company name, and excuses upon... See more

Rated 1 out of 5 stars

Scam! Do not buy anything here! My girlfriend ordered McLaren F1 Adventskalender on 29th September for my birthday, but it didn't arrive till today. It's been 2 months. She wrote several e-mails, all... See more

Rated 1 out of 5 stars

I wish I saw those reviews before I ordered somewhere end of sept/beginning of October. After multiple contacts with their 'customer service ' department now months later still nothing. DON'T BUY FROM... See more

Rated 1 out of 5 stars

Scam! Stay away. Purchased two advent calendars that never showed up. Tracking shows last updated in Indiana on 10/31. "Customer Service" strings you along telling you to wait a few more days or th... See more


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1.3

Bad

TrustScore 1.5 out of 5

79 reviews

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1.3

All reviews

(79)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

They are fake and thieves

They are fake and thieves. My was placed in november, arrived in february, and the content was other than I ordered ( a bad joke ) . I had some conversation with their support ( robots) without any chance of reimbursing. I made a claim at resilience center at paypal ( very nice and profi) and they have reimbursed my money . I don’t understand why the authorities don’t react. Beware!!!

November 16, 2025
Unprompted review
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Rated 1 out of 5 stars

I would rate zero if I could

I would rate zero if I could. I ordered something in November it never came in January. I reached out 30 seconds later they replied they resent it which obviously that couldn’t have happened then I reached back in February using their tracking number that didn’t work until I emailed back to them and all of a sudden it updated to “delivered” two weeks ago to my house. PayPal wouldn’t even give me my money back for an obviously scam.

February 15, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

I purchased an advent calendar in October. It finally arrived in late January. I have sent 6 emails requesting to return the product since I know cannot use it and have not received a reply.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Being Scammed

Very extreme bad experience. Being scammed. Paid USD47 for Oracle RED BULL Racing pack and they send me a box of unrelated items. When request for refund they only offered a refund of USD7.

January 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Definetely SCAM

Definetely SCAM. I ordered an Advent Calendar, a Red Bull Oracle racing Advent Calendar at 50 $. I received the package after 2 months, but a very cheap replica of the product. It was not even an Advent calendar, but a car, completely scratched and damaged. The product and the box dis not look at all with what I ordered. I wrote them and they offered a 4 $ compensation. Probably this is the worth of the product, not 50$, the price I paid. Do not buy from here, the products are extremely low quality!!!!

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Shameful scammers

Like many other people, I got scammed as well. Should have read the reviews. Please be smarter than I was and don’t buy it from them. Got a cheap piece of trash after 3 months of waiting. I see they scammed tons of people already and hope they get taken down for this illegitimate “business”.
Shame on you for taking advantage of people who just want to make their loved ones happy. Shame!

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Just disappointed

I like many of these people had ordered back in September… last update was in November on the shipping and I had to email them over and over for this.. finally they resent another packaged and we are in Jan and the package finally arrived but wha a cheap toy was not even what I ordered. Pretty disappointed- don’t order from this place!

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

It’s the worst company ever!!!

It’s the worst company ever!!!
Unfortunately I didn’t read the reviews, but the same joke happened to me!!!!
I was waiting instead of 7 days 5 month for the Adventskalender and received two pieces of something but not a Kalender.
This people spoiled our eve and not only ours!!!! The God sees all…

January 23, 2026
Unprompted review
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Rated 1 out of 5 stars

SCAM

SCAM. Placed an order for the McClaren advent calendar in October... it is almost the end of January and I still have not received it. I reached out to support 6 times, and each time they told me that it is still in transit, but no tracking information is available.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Totally scam

Totally scam. Bought 2 Advent calendars for 123 Euro - waited 2 months (instead of 7 days) and got 2 piece of crap from China that costs 2-3 Euro all together.
DON'T BUY!

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

FAKE! Dont Buy!

Fake!!! Dont buy!!!
I ordfeted a Mc Laren advent calender 22 of oct. Promised 12 days delivery. Got a fake product. Not a calender with music as prommised. But a simple fake car. And no calender. Got it 15 january 2026.
I scould have read about them here on trust pilot before.

January 17, 2026
Unprompted review
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Rated 1 out of 5 stars

ABSOLUTE SCAM

ABSOLUTE SCAM, DONT BUY!!!
Bought an formula 1 advent calendar. It´s absolutely fake and poorly made. Lost 34Euro to this circus. Very angry

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

Scam. Avoid.

Ordered the McLaren advent calendar at the end of October and received it one week into January... Received a very cheap two-piece 'model' which is completely incongruent with the advertised goods. Clearly a scam - AVOID.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

I wish I saw those reviews before I…

I wish I saw those reviews before I ordered somewhere end of sept/beginning of October. After multiple contacts with their 'customer service ' department now months later still nothing. DON'T BUY FROM THIS TERRIBLE COMPANY. You won't get your product and you won't get your money back!

January 9, 2026
Unprompted review
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Rated 1 out of 5 stars

If I could give a 0

If I could give a 0, I would. These people are an absolute SCAM!! They will lie repeatedly about your order being on the way, but it will never come and they will not refund your money.

November 2, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from TakeJourney!

As many others have posted, I also ordered an advent calendar product end of October...several followups with TakeJourney generated responses, but always vague and to be patient, the order will get there. I live in Canada...the product was listed as German...so after 8 weeks (on their 'tracking' site which is probably bogus too...it said that the shipment was moving...over 5 weeks...through Ireland - what???!!!) it still hadn't arrived nor any sight of it. I have friends/family in Germany and sending a package even with the slowest possible surface mail service...takes a max of 4 weeks! Anyway thank goodness I paid through PayPal and put in a claim with them. Got a full refund just a few days later. I don't know what TakeJourney's game is...they seem to take people's money with no intention of delivering the products - is their business model such that they assume a certain % of buyers will simply give up and not pursue trying to get a refund? Hence why I only pay through PayPal or directly on my MasterCard...both have such guarantees. Stay away at all costs is my bottom line suggestion!!!

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered an advent calendar in…

I ordered an advent calendar in September, the tracking stopped on the 25th October. After sending emails and being told to be patient and then they would send me a replacement twice!!!! Still nothing received by the 18th December, after emails almost every day finally received my funds back. Please don't buy from this company. It has been nothing but stress dealing with them.

September 27, 2025
Unprompted review

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