It was so refreshing to receive a reminder in the post that my contract needed renewing & to actually dial the number given & get through to a real person. Well done Talk Talk. UPDATE I am now real... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cheap broadband, but their customer service is dire!!! They agreed that I would contact them to pay my final payment for getting out of my contract early on my new jobs pay day. They took it a week ea... See more
Company replied
WE had no issue with the broadband service, but omg when I needed to move house..... 45 mins that I will never get back. They ignored some things during the chat, so they kept on pushing for 24 months... See more
Company replied
Terrible. Everything was fine until I moved. Then the WiFi was no longer reliable it kept cutting out and would not come back online for hours. I tried to complain but all they wanted to do was se... See more
Company replied
Company details
Written by the company
TalkTalk is a UK-based broadband provider on a mission to do things differently. Since entering the market in the early 2000s, we’ve challenged the status quo. Today, we’re still shaking things up – with fast, reliable, broadband at prices that won’t break the bank, and customer care that actually cares. We’re TalkTalk – and this is A Better Way to Wi-Fi. Find out more by visiting https://www.talktalk.co.uk/
Contact info
United States
- www.talktalk.co.uk
2.1
Poor
90K reviews
No recent history of asking for reviews
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Is this a Reminder or a Threat?
I left a previous review on 26 Aug 26 after Talk Talk issued a Contract breakage Fee over £100 after I left due to ongoing Contract Breaches regarding download and upload speeds not meeting guaranteed minimums.
They did respond saying; “…Someone will be in touch soon to discuss your concerns further.”
I have now received a `Reminder` email, dated 11 Sep 26 outlining that if I don’t pay I will incur Admin Fees, the `debt` will impact my Credit Score, my ability to borrow and maybe passed to a `debt` Collection Agency.
This `Reminder` is the only communication I have received from them despite their promise on 27 Aug 26.
Possibly TT consider these threats constitute a conversation?
As before if TalkTalk wish to “…to discuss your concerns further.” please use my TalkTalk email, otherwise please cancel the Contract Breakage Fee.
September 11, 2026
Unprompted review
Reply from TalkTalk
Hi
We are truly sorry to hear about the ongoing issues you've experienced regarding the contract breakage fee and the lack of communication following your previous review. We understand your frustration with receiving a reminder about payment without the promised discussion. We are actively looking into this to ensure your concerns are addressed appropriately.
As we have discussed on the phone regarding your complaint, we will continue to communicate with you accordingly.
Thanks
Survival
TalkTalk
Failure to get a simple password reset for 6 hours…
My father has been trying to get his password reset for his email with TalkTalk. 6-hour of ‘chat’ with their agents being passed from pillar to post and being lied to and still not resolved. He needs urgent access to retrieve some medical information but this has not encouraged any kind of urgency with the support teams at TalkTalk.
After 6 hours in addition to his own attempt to follow the ‘password reset’ instructions he’s just been told to hit the ‘password reset’ button! Beyond angry and feeling helpless to resolve his issue…
How someone in their 80s is supposed to get a very minor technical issue resolved while being constantly lied to is beyond me… Shame on you TalkTalk
September 13, 2026
Unprompted review
Reply from TalkTalk
Hi,
We are truly sorry to hear about your father's incredibly frustrating experience trying to reset his email password. Six hours of back-and-forth, especially when urgent medical information is needed, is completely unacceptable, and we understand your anger and helplessness. We deeply regret that our support teams did not provide the urgency and resolution required, particularly for someone in their 80s facing a technical issue.
If there is anything that you would like to add or be investigated into, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thanks
Bongumusa
Talk Talk
Very poor performance over the last few…
Very poor performance over the last few monthsI am writing this review to express my deep disappointment with TalkTalk. Recently, the service has become unbearable. The internet speed is incredibly slow, and the connection is highly unstable, dropping multiple times a day. It makes working from home and streaming almost impossible. I have been a customer for a while, but the current situation is unacceptable. Very poor service.
September 13, 2026
Unprompted review
Reply from TalkTalk
Hi
We are truly sorry to hear about your deep disappointment and the unbearable service you've experienced over the last few months. We understand how frustrating slow internet speeds and an unstable connection can be, especially when working from home and streaming. This is certainly not the standard of service we aim to provide, and we sincerely apologize for the inconvenience this has caused. Your feedback is very important to us as we strive to improve our services.
If there is anything that you would like to add or be investigated into, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thanks
Noncedo
Talk Talk
Horrible and tragedy
Horrible and tragedy. Completely incompetent people. Scammers. I moved home, we moved broadband to new place. They charged me double in new please, They forgot to remove old contract. It takes months to solve problem, and still I didn't receive money back. It is crime !!!!!
September 12, 2026
Unprompted review
Reply from TalkTalk
Hello
We are truly sorry to hear about the incredibly frustrating and distressing experience you've had with your recent move and the issues with your broadband account. We understand how upsetting it must be to be charged incorrectly and to face such difficulties in resolving the problem and receiving your money back. This is certainly not the standard of service we aim to provide, and we deeply regret the inconvenience and distress this has caused you.
If there is anything that you would like to add or be investigated into, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thank you,
Nokuthula
TalkTalk
I wrote a review on 29th August and…Appalling Company
I wrote a review on 29th August and TalkTalk responded ( refer to this on Trustpilot) saying a member of team would review my case, address my concerns and see they are dealt with appropriately! Nothing heard grom them! Asking why by message starts whole damn saga off again! AI generated. Would suggrst ALL customers having similar experiences with this company write to CEO for Complaints - details available via Google. Also write to Matt Alleright at BBC Watchdog! It is more than time they were fully exposed !
November 14, 2025
Unprompted review
Reply from TalkTalk
Hi,
We are truly sorry to hear that your concerns have not been addressed since your last review on August 29th. It's incredibly frustrating when you expect a follow-up and receive none. We understand your disappointment and the feeling of having to restart the process.
If there is anything that you would like to add or be investigated into, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thank you
Amy
Court action
Court action. Total failure of internet for weeks now despite having router replaced they will now not send another engineer to deal with the physical line FAILURE. Even openreach advised the dsl had failed. Useless droning script reading agents who argue
Well I’m taking this to court and leaving this shambolic company- don’t go with them
September 12, 2026
Unprompted review
Reply from TalkTalk
Hello
We are truly sorry to hear about the incredibly frustrating experience you've had with your internet service and the ongoing issues with your connection. Being without internet for weeks, especially after multiple attempts to resolve the problem, is completely unacceptable.
We understand your disappointment and the inconvenience this has caused. Our team is currently working on the matter and your concern
If there is anything that you would like us to investigate further as there is currently an open complaint, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thanks
Lux
Talk Talk
no internet for a week now
no internet for a week now. I reported having no internet to TalkTalk 6 days ago. Every day, when I call them automated voice says that the issue has been corrected. No it has not. In order to speak to human i had to call to complaints department. Yet again, every day they reassure me that the issue will be fixed that very day. Has anyone had similar problem? Do I need to engage solicitors because I have feeling that just say anything to their customers to shut them up and do nothing to fix the problem.
September 7, 2026
Unprompted review
Reply from TalkTalk
Hello
We're truly sorry to hear about the prolonged internet outage and the frustration you've experienced trying to get it resolved. It's completely understandable how disheartening it must be to be repeatedly told an issue is fixed when it isn't, and to have to go through the complaints department to speak with someone. We also recognize the concerns you've raised regarding the difficulty in speaking to a human
We highly appreciate you sharing your feedback, as this is not the experience we want for our customers.
If there is anything that you would like to add or be investigated into, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thanks
Lux
Talk Talk
Worst customer relations ever.
This company has the worst customer relationship that I have experienced. They sent me a very threatening email headed REMINDER in large red letters saying I had to pay now to avoid *further* debt recovery, and will *continue* to be charged admin fees. Since I didn't get the original bill this wasn't even a reminder. And as a first reminder the tone is, totally unnecessarily, extremely threatening. I'm in the process of leaving TT and I thought this was the last bill.
Then a few days after paying this, I get an email saying I have a positive balance in my account, and I can apply for a refund which they will *consider*. Since my contract has finished, any reasonable company would have automatically paid me the refund.
September 12, 2026
Unprompted review
Reply from TalkTalk
Hi
We are truly sorry to hear about your incredibly frustrating experience with our billing and communication. We understand how upsetting it must be to receive a threatening email for a bill you hadn't received, especially when you were in the process of leaving. We also regret the confusion and inconvenience caused by the positive balance and the refund process. This is certainly not the experience we want our customers to have.
We will contact you shortly and if there is anything else that you would like us to assist with, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thanks
Sanelisiwe
Talk Talk
Fed up
I've had nothing but problems with them the latest is my new contract where I'm being charged more than what was agreed. I could go on but I fed up!
September 12, 2026
Unprompted review
Reply from TalkTalk
Hi,
We are truly sorry to hear that you've been experiencing ongoing problems, especially with your new contract and the charges. We understand how incredibly frustrating and disheartening this must be for you. I already look into this matter thoroughly to understand what has happened and you so much for taking my call today.
Thank you,
Nosi
TalkTalk
Would be zero if could
Would be zero if could ! NO customer service, no help, can't speak to anyone. they asked me to contact re my complaint then asked for my details a hundred times over ! Ive been overcharged and can't speak to a human! Also ridiculous 'office hours' as they only do day time..when Im at work and not free ! And believe me, you need several hours to even try and get past the bots (clue..you can't.. so why bother)
Imagine having a complaint, being told they'd resolve it if I closed it.. so I did and then they massively overcharged me by £101.. so i had to start a new complaint and nothing is resolved!
September 11, 2026
Unprompted review
Reply from TalkTalk
We're truly sorry to hear about your incredibly frustrating experience. We understand how disheartening it must be to feel that customer service has been unavailable, especially when dealing with an overcharge and having to repeat your details multiple times.
We recognize the concerns you've raised regarding the difficulty in speaking to a human, the limited office hours, and the challenges with our automated systems. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and distress this has caused.
Due to our working hours, we do also offer chat and email, you as you mentioned that you are always at work.
I have investigated this issue and sent you communication via email due to you not being available during office hours hence why I could not call you, if you could kindly review the email when you get time.
If there is anything that you would like us to investigate further as there is currently an open complaint, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thanks
Bayanda
Talk Talk
Absolutely appalling service
Absolutely appalling service. The staff just pass you around their Depts, no one wants to take responsibility, and only seem capable of forwarding links for forms which don't work and come up with a 404 error! They text to say they'll phone and postpone. Impossible to speak with anyone who isn't reading from a script or is remotely interested in doing a proper job. Useless - not surprised business is being broken down, more disruption and lack of service to customers.
September 10, 2026
Unprompted review
Reply from TalkTalk
We're truly sorry to hear about the absolutely appalling service you've experienced. We understand how incredibly frustrating it must be to be passed between departments, receive non-working links, and feel that no one is genuinely interested in helping. This is certainly not the experience we want for our customers.
If there is anything that you would like to add or be investigated into, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thanks
Bayanda
Talk Talk
Worth company ever
Worth company ever. 2 months without internet, impossible to reach anyone. after 2 months 3h of call did not suceed to fix the issue.
September 11, 2026
Unprompted review
Reply from TalkTalk
Hi,
We sincerely regret the extended internet outage and the difficulty you experienced reaching us. We are actively investigating these issues to improve our service and support. We could see that you already spoke with one of our advisors today and there's an engineer that has been arranged for you.
Thank you,
Nosi
TalkTalk
Having left a particularly bad review…
Having left a particularly bad review of talk talk I’d like to double it,this company is a joke,got a reply from bambousa in my last complaint,he sent me to a page that doesn’t exist. Beyond stupid. I’ll just keep leaving honest reviews on every platform possible. Idiots.
September 10, 2026
Unprompted review
Reply from TalkTalk
Hi
We're truly sorry to hear that you're still having such a frustrating experience and that the link provided previously didn't resolve your issue. We understand how annoying it is when you're trying to get help and encounter further problems. We'd like to investigate this further for you.
If there is anything that you would like to add or be investigated into, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thanks
Phindile
Talk Talk
AN UNASHAMED AND DISGRACEFUL COMPANY
Landline/Broadband now faulty for 30 days. Talktalk again phoned me on my landline, each time they say it was an oversight. I will say again, YOU CAN NOT CONTACT ME ON MY LANDLINE AS IT HAS BEWN FAULTY FOR 30 DAYS.
How many more weeks will I be without service and suffer missed engineer appointments?
TOTAL DISGRACE.
September 11, 2026
Unprompted review
Reply from TalkTalk
Hi,
We are truly sorry to hear about the ongoing issues with your landline and broadband, and the frustration caused by our attempts to contact you on a faulty line. We understand how incredibly frustrating it must be to be without service for so long and to experience missed appointments. This is certainly not the experience we want for our customers. As we have spoken over the phone we will be following up after the engineer visit as promised.
Thank you,
Bongumusa
TalkTalk
It would be zero if I could
It would be zero if I could. Been without internet connection since Tuesday have phone customer services 6 times each to
W the previous person has not updated the notes. Been told it was an engineer who had to come out now it’s the box which they won’t replace until and engineer has been.going to be another 3-4 working days for that to happen. The actual speed of the internet is ok but customer service is diabolical. Avoid at all costs
September 11, 2026
Unprompted review
Reply from TalkTalk
Hello
We're truly do apologize to hear about the ongoing internet outage you've been experiencing since Tuesday accompanied by frustrating customer service you've received. It's completely understandable how upsetting it is to repeatedly explain your situation and not see progress, especially with conflicting information about the cause and resolution.
We want to assure you that this is not the experience we aim to provide.We will also be in touch shortly to assist further with any concerns. If in future you require any assistance please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thank you,
Lux
TalkTalk
£32 per month for a slower service and an unreliable router
I’m not sure why TalkTalk is often described as a cheap internet provider, because that certainly wasn’t my experience.
I was paying £32 per month for the Fibre 150 package, which I did not consider particularly cheap. Unfortunately, the router provided by TalkTalk was extremely unreliable. It would regularly crash and needed to be restarted several times a day. This made the internet service frustrating and, at times, practically unusable.
The router was also very limited in terms of connectivity. It did not have the Ethernet ports I needed, meaning that everything had to be connected via Wi-Fi. In particular, I was unable to connect an older printer to the network at all. This was a significant inconvenience, especially considering that I was paying £32 a month for the service.
I contacted TalkTalk about the problems, but the issues were not properly resolved. Eventually, I decided to move to another provider.
What made the situation even more frustrating was the way my service was disconnected. On the day of the switch, TalkTalk disconnected my internet from midnight rather than keeping the connection active until the new provider completed the Openreach switch-over. This left me without internet during the transition.
I have now moved to another provider, where I am paying £26 per month for a considerably faster connection and have been provided with a much more modern and reliable router, with proper Ethernet connectivity.
So, based on my experience, I really don’t understand why TalkTalk is considered a cheap provider. In my case, it was £32 per month for a slower service, an unreliable router and poor overall value, whereas I am now paying £26 for a faster and more reliable service.
Overall, my experience with TalkTalk was disappointing, particularly considering the price I was paying and the lack of an effective solution to the ongoing technical problems.
September 11, 2026
Unprompted review
Reply from TalkTalk
We're truly sorry to hear that your experience with our service was so disappointing, especially regarding the router's reliability and connectivity limitations. We understand how frustrating it must have been to deal with frequent disconnections and the inconvenience of not being able to connect your printer. We also regret the issues you faced during the switch-over to your new provider. Your feedback is important as it helps us to improve our services.
If you'd like us to look into this or anything concerning your service, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thank you,
Bayanda
TalkTalk
Broadband setup
Set up broadband for my 90 year old mother. Absolute nightmare!! Company were shambolic in dealing with lack of connectivity and completely inconsiderate to my elderly mothers needs. Customer services were completely unhelpful, passed from pillar to post with no technical help whatsoever. Worst company I have ever dealt with for setting up broadband. Even if you do have a ten foot barge pole….. don’t touch them🤬
September 10, 2026
Unprompted review
Reply from TalkTalk
Thank you for taking the time to share your feedback.
I am genuinely sorry to hear about the difficulties you experienced while arranging broadband services for your mother. I appreciate how important it is to have a reliable connection in place, particularly for an elderly customer, and I understand how frustrating and stressful this situation must have been for both of you.
I would also like to apologise for the level of service you received. Being passed between departments without receiving clear assistance or a timely resolution is not the experience we want our customers to have. We recognise the importance of providing appropriate support, especially when dealing with vulnerable or elderly customers, and I am sorry that we fell short of these expectations in your case.
Your feedback is important and will be shared with the relevant teams so that we can review what happened and identify opportunities to improve our processes and customer support.
Once again, please accept our sincere apologies for the inconvenience, frustration, and disappointment caused. If you need any further assistance, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Kind regards,
Customer support
TalkTalk
❗️THIEVING COMPANY ❗️
To reach customer service on the phone is like listening music in the radio for hours!We closed the contract-took several months! They asked me on the phone if I want to pay the outstanding balance-obviously yes. I used different card to pay nearly £200,and the next day they took the same amount of money from another card,where direct debit was set up.Have I received money back for dbl payment? OBVIOUSLY NO❗️❗️To take money from your account they are first,but to solve the problem-that’s not their role ! THE WORST COMPANY EVER We already moved to different company, I had to call my bank to start dispute resolution.😤
September 1, 2026
Unprompted review
Reply from TalkTalk
Hi
We are truly sorry to hear about the incredibly frustrating experience you've had, especially with reaching customer service and the double payment issue. We understand how disappointing it is to spend so much time trying to resolve an issue and to feel let down.
We have sent a request that you provide us with details so we can have one of our representatives reaches out to assist and resolve this. If you need any further assistance, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thank you,
Sanelisiwe
TalkTalk
Have been using these guys for roughly…
Have been using these guys for roughly over a year, had to phone before to get the lag ana slow internet sorted but other than that all good. Noticed the internet was going slow again at this point I've realised it's recurring every 8-12 months. For me this is enough I may be quick in that decision but there many internet providers I may as well try. So I thought okay I'll phone to see why they can offer an keep a customer. The girl I spoke to was very very tired and did not care or offer any help, I said my internet has be slow and doesn't reach the full property sometimes, instantly becomes energetic to tell me thats a different department I'll send you there, so I decide in the moment I'm done with talk talk and I sign up to a new internet provider. Little did I know the loyalty department phones hours later I've already went ans changed, now I will admit the girl was nice on the phone I was already not impressed by the service prior. I did give her a hard time but I'm very confused as to why it took me to leave and sort up a new service before I go this call, it felt very disingenuous. So I have the girl a hard time to which I shouldn't have done but I will say over all service decent but very 50/50 on customer service
September 10, 2026
Unprompted review
Reply from TalkTalk
Hi
We appreciate you taking the time to share your detailed feedback regarding your recent experience with our service and customer support. We understand your frustration with the recurring internet slowdowns and the challenges you faced when trying to resolve these issues. We are concerned to hear that your interaction with our initial representative did not meet your expectations and that you felt the loyalty department's call came too late. We are reviewing our processes to ensure that customer concerns are addressed proactively and that our team provides consistent, helpful support.
We will also be in touch shortly to assist further with any concerns. If in future you require any assistance please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thank you,
Sanelisiwe
TalkTalk
scam
terrible quality wifi. never fixed it. charged me a fortune for cancelling my account. DONT USE.
September 10, 2026
Unprompted review
Reply from TalkTalk
We are truly sorry to hear about your frustrating experience with our WiFi quality and the cancellation charges. We understand your disappointment and are reviewing your feedback to improve our services.
If you'd like us to look into this further, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thank you,
Bayanda
TalkTalk
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