Reply from Tap Airportugal
[REPLY]
- Reviews (1)
- stella
- Rijeka, HR
- 4 Reviews
Disappointing
I have booked a flight via Bravofly and we supposed to fly with TAP from Venice to Miami on Feb. 16th and back on Mar. 4th. We bought more expensive tickets beacuse we wanted just one layover and we got this...with just 2 hours layover in Lisboa, in both ways.
But suddenly, they cancelled our flight with no explanation.
We can't fly on Feb. 16th but the day after, on Feb. 17th. But we already booked the hotel in Miami and we will be charged for this one night that we cannot sleep there because we are comming to Miami the next day.
On our way back - they have changed our flight again - so we don't leave Miami on Mar 4th, but on Mar 5th. So, I need to book another hotel for another night for us to spend there. Beside this, on our way back, we have 2 layovers, and not 1, as we payed for. So, instead of arriving in Venice at 17:50 we will arrive the next day at 21:00! That is just not the flight we payed for!!! The funny thing is that they don't want to refund us any money! Not for the tickes that are obviously overpayed but not even for our hotels which we have to pay just beacuse they decided to cancel our flight! Outrageous!!!
- SCGH
- London, GB
- 7 Reviews
Don't fly Tap with children
Booked to fly on TAP with my young baby. I regret booking with them as there is way less baggage allowance compared to other airlines.
- You are only allowed 6kg hand baggage.
- No hand baggage for the baby (nappies, food, bottles, clothes etc).
- Only 10kg of checked in baggage for the baby.
- No extra allowance for a car seat
- No extra allowance for a travel cot
- You are however allowed a collapsible pushchair
Compared to other airlines this is appalling.
Oh, and if you do go over the 10kg as you really need a carseat or travel cot, that will be £15 per kilo one way. So you could be looking at £150 for taking a travel cot alone! Sometimes Easyjet is just easier...
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