Telecomweb Reviews 

Appalling customer service. Ordered a Nokia e63 on 5 June for semi-urgent use. Phone never arrived. Company didn't provide/offer tracking. Contacted them after 2 weeks to send me a replacement. The replacement was sent with tracking 6 days later. The replacement was received but it was discovered it was locked to two service providers only, so my SIM card didn't work in it. This was not mentioned on their website. Organised a refund and return postage 1 July and my friend called in advance to explain. Tracking showed it was received 3 July. Waited until 7 July for the refund but didn't hear anything, so followed up. On 9 July, company said they were still waiting on the second phone to be returned to them to process the refund. I called and told them there was a misunderstanding and that there was only one phone. The rude woman argued with me and said that my friend had told them that there were two phones, so it was his fault for the confusion. I told her that was not true, that what he had said on the phone was that the phone was locked to two service providers, and the first phone was never received. She did not apologise and continued to insist it was his fault. I asked when the refund would be processed. She said 21 July. I asked why it would take more than 2 weeks since they received the phone on 3 July. She said they would try expedite it. Only received the refund 22 July. So 6 weeks total of no working phone, and them keeping my money for weeks longer than they should've. This could've all been sorted out in less than 2 weeks.

⭐⭐⭐⭐⭐
Great service and a really nice laptop. It looked even better than I expected and works perfectly. I'd definitely buy from them again.

I was order ORYGINAL (that was the description of the offer) cover for Nokia 6310i, price was good so I bought it. When I open the package, I saw cheap china, low quality cover. I was very disappointed, I have lost trust in this company, now I am afraid, that the sell only cheap China, that’s why I will never buy any more from them. One good thing about this case was that I received a full free refund.

Never from this company!!! I ordered phone, when it came, so after 1st using i sent back product into this company. I didn't get money back, my emails stayed without answers,only 1time they wrote me, that i can't get money back, because something on the phone was removed(from me) lying lying lying..because i put inside only sim card and i tryied the phone for many second. The versie of android was too much low, it didn't work as i wanted, so that's why i sent back this phone. They wrote, you must to take other product from us...but i don't need other product!!!! I have tablets, pc,phone at home.. why they saying me that i must??? I have 14days for turning back the product, but they didn't react.Otherwise, their products are retro, old types products...and if i will buy something, so i need , that product will works quickly and no, as product from their shop!!! People, please buy nothing from there, it will big mistake for you!!!

I ordered a refurbished phone in December.
It was not in stock despite what was advertised on the site. The following week, telecomweb finally sent me a phone, which only worked for a few days before it froze.
I sent the phone back at my expense. I received a new one two weeks later (without the shop contacting me to inform me), again defective (camera and torch problem). I pay the post office again to send the phone back.
Result: 2 months after ordering, I still haven't received a phone, I paid 2 times postage to send the package back by tracked mail, and telecomweb ignores my requests for refund and sends me messages like "We are sorry to hear that this device is out of order. As soon as we have received your return, we will be happy to contact you about the handling of this."

Next step, if I don't get my money back soon: complaint to consumer association and European Consumer Centre.
Friendly little advice: never order from this website!

I do not advice anyone to buy from here.
Instead of 1-2 business days delivery, after more than two weeks I didn't received the order.