Reply from Terravision
[REPLY]
- Reviews (2)
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- Viorel Florin Sandu
- London,
- 4 Reviews
DO NOT RELY ON THEM!
I used their "service" in Rome.
We had booked the tickets online specifying the return hour.
We arrived at the Termini station 10 min before our bus departure time but the said that the bus left and we have to queue up and exchange the online ticket for some kind of boarding ticket for another bus that was going to arive after 30 min!
After 30 min everybody was pushing and trying to get first onto the bus, etc, etc.
What a stupid company! avoid it like plague!
- Trea McElhone
- belfast ,
- 3 Reviews
Rude,Terrible Service and no Apologies
AVOID THIS COMPANY IT IS A COMPLETE DISGRACE!!
I HAVE ENCOUNTERED THIS COMPANY A FEW TIMES - THE FIRST BEING IN ROME WHERE I TRAVELLED BETWEEN CIAMPINO AND TERMINI STATION. THE RIDE WAS VERY UNCOMFORTABLE, THE COACH WAS OVERLY HOT AND THE DRIVER WAS NOT THE BEST. I HAVE HEARD THAT DRIVING IN ROME IS LIKE THIS SO I THOUGHT NOTHING MORE OF IT. MY RETURN JOURNEY WAS IN THE VERY EARLY HOURS OF THE MORNING AND WHEN WE ARRIVED AT TERMINI (WHICH ISNT THE BEST AREA DURING THE DAY)THE BUS HOLD WAS OPEN ON THE LEFT HAND SIDE AND THE DOOR WAS OPEN ON RIGHT. THERE WAS NO STAFF ON THE HOLD - THIS CONTAINING ALL LUGGUAGE OF THE PASSENGERS TO GUARD ALL THE VALUABLES. I QUERIED THIS AND WAS TOLD THAT I COULD STAND AND GUARD IT UNTIL I BOARDED THE BUS, I THEN ASKED IF I COULD BRING MY BAG ON WITH ME ON THE 1/4 FULL BUS AND WAS RUDELY TOLD NO AND THAT UNDER NO CIRCUMSTANCES WAS MY BAG ALLOWED ON WITH ME. I SAID THAT I WASNT COMFORTABLE WITH THIS ARRANGEMENT AND TRIED TO ARRANGE TO GET MY MONEY BACK (THE TICKET HAD BEEN BOUGHT AS A RETURN AT CIAMPINO AIRPORT)AT WHICH POINT THE DRIVER AND THE REPRESENTATIVE DECIDED THAT THEY NO LONGER SPOKE ENGLISH. I PLACED MY BAG IN THE HOLD AND WAITE BESIDE IT UNTIL THE DRIVER SNAPPED AT ME TO GET IN AS WE WOULD BE LEAVING (I TOOK MY PLANE TICKET AND PASSPORT WITH ME) AND BOARDED THE BUS - 20 MINUTES AFTER THAT WE LEFT. WHEN WE ARRIVED AT CIAMPINO AIRPORT MY BAG WAS NEEDLESS TO SAY STOLEN, I TRIED TO TALK TO THE DRIVER ABOUT THIS HE AGAIN SAID HE DIDNT SPEAK ENGLISH AND DROVE OFF, OFFERING ME NO ASSISTANCE OR ADVICE. WITH NOTHING ONLY WHAT I WAS WEARING AND WHAT I HAD IN MY POCKETS I BOARDED THE FLIGHT AND WENT HOME. I HAVE TRIED TO CONTACT TERRAVISION (WHICH IN ITSELF WAS A CHALLENGE) ABOUT THIS APPALLING SERVICE AND WAS TOLD THAT THIS WAS BEING REVIEWED AND I WOULD HEAR BACK FROM THEM IN A COUPLE OF DAYS - 2 WEEKS LATER I HEARD BACK, I WAS NOT GIVEN AN APOLOGY, I WAS SIMPLY TOLD THAT I WAS LIABLE AS IT IS WRITTEN ON THEIR INTERNET PAGE (BUT NOT ANYWHERE ON THE TICKETS I WAS SOLD BY THEIR REPRESENTATIVES IN THE AIRPORT) THAT I LEFT MY LUGGUAGE IN THE OLD AT MY OWN RISK. I QUERIED THEN WHY I WASNT ALLOWED TO TAKE MY BAG ON WITH ME AND WAS NEVER ANSWERED (THIS WAS HAND LUGGUAGE AS MY TOTAL STAY IN ROME WAS 2 DAYS) I WAS OFFERED A TOKEN OF £10.00 OFF MY NEXT TRIP WITH TERRAVISION, BUT ONLY WITHIN A CERTAIN TIME (2 MONTHS). THIS HARDLY COMPENSATES ME FOR MY IPHONE CAMERA GIFTS FOR FAMILY AND FRIENDS AND CLOTHES THAT I LOST. MY TRAVEL INSURANCE WOULDNT COVER THIS AS THERE WAS NO POLICE REPORT - WHICH I DIDNT MAKE AS I WAS DAZED UPSET AND AFRAID ID MISS MY FLIGHT OUT.
I THEN ENCOUNTERED THEM AGAIN ON A FAMILY TRIP TO LONDON WHERE MY SISTER BOUGHT THE TICKETS NOT REALISING MY HISTORY WITH THE COMPANY WHEN I REALISED THAT I WOULD BE TRAVELLING WITH THEM AGAIN I REQUESTED THAT I BE ALLOWED TO HAVE MY BAG ON BOARD EXPLAINING MY PROBLEMS IN THE PAST AND I WAS TOLD RUDELY THAT THIS WAS NOT POSSIBLE. I THEN REFUSED TO BOARD AND WAS NOT GIVEN A REFUND, I THEN USED AN ALTERNATIVE FORM OF TRANSPORT.
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