Tesco has been historically at the forefront of food retail.

This however has changed in recent years with a decline in customer service and satisfaction.

You will find varying levels of service from store to store, some valuing the customer whilst others continue to concentrate purely on profits and footfall through the door.

Credit due though from what I have been informed, Tesco is on a mission to improve the customer experience across the board. It may be a long work in progress but watch this space.