Coverstore Reviews 

We diligently followed the Coverstore's directions as to how to properly measure for their covers. Not only did the covers not fit properly, but they refused to return our money. In addition, the quality is very poor. My wife and I are not the kind of people that complain or are picky, but this company is really bad. Our friends also had a terrible experience with their products.

We have been longtime customers of the cover store. Making a purchase is easy, but successful filing for a warranty claim is impossible. After one year two of our chair covers became blemished. I attempted to clean them without any positive result. I went through their warranty process and they decided within 20 minutes that we had mold/mildew. These chair covers are defective but they would not accept that. They stayed with the mold/mildew argument, which was completely incorrect and based only upon their judgment of the pictures that I sent their warranty policy is a sham and protects only them. Not the customer. Do not use this company.

1 Star

Very disappointed with Coverstore. I spent $474.10 on outdoor furniture covers specifically to protect my cushions from Florida rain. After a normal afternoon rain shower, my cushions underneath the covers were soaking wet.

Coverstore told me the Elite fabric I purchased is their “entry level” fabric and that they recommend the more expensive Ultima fabric for my climate because it has stronger water resistance.

I told them I was willing to pay the difference to upgrade my existing custom cover. They refused because it was already in production. Instead, they offered 40% off a completely NEW Ultima cover, meaning I would have to spend even more money.

They also suggested bringing my cushions indoors and using an airbag to prevent pooling. Bringing cushions inside defeats the purpose of purchasing expensive outdoor covers.

I asked for a reasonable adjustment on my existing purchase and never received an answer.

For the price, I expected substantially better performance and customer service. I would not purchase from Coverstore again.

A mistake in order resulted in getting a 10 in x 3 in table cover instead of 10ft by 3 ft. They charged me $89 for a piece of cloth; not big enough to cover a large dinner plate. Considered a “special order” so no response to request for refund. They seem to be more interested in getting cash than running an ethical business. Avoid or be careful when ordering.

I understand the difference between waterproof and water resistant. These covers are not water resistant as claumed. After minimal rain over a 48 hour period the 5” cushions i have on my chair were soaked through, including the towel that i put on the seat. The company claims this is expected and within the parameters for the Ultima fabric and will not honor a warranty return. I also tried misting the covers lightly and thecwater soaked right through. I can send them back at my own expense however that is throwing good money after I already paid a premiun for what i expected as good quality. Ill use them as dust covers in the garage since that is all they would be good for.

I would not recommend buying from this company. Their warranty is a joke, and their products do not live up to the quality they advertise.

I purchased one of their Prestige line covers, and it started fading within six months. When I contacted Coverstore about the issue, they refused to honor their warranty, which was extremely disappointing.

If you’re looking for a company that stands behind its products, I’d recommend Seal Skin Covers instead. In my experience, they offer better quality and actually honor their warranties.

Very disappointed with both the product and the customer service.

I ordered a custom cover that is faulty at the seam in a few spots. Water gets through holes where the sides appear to not be tightly sewn. I sent photos to Coverstore documenting the water penetration issues at the seams. They responded that they would not accept a return and do not consider this defect to be part of their warranty program. I now have a custom cover that allows water in and is unusable.

Purchased a custom cushion and waited 30 days and they sent me a tracking number that never worked. I waited 48 hours as advised by their website for tracking, there was still no tracking info available. Contacted customer service and had to wait another 48 hours for them to get back to me and let me know that my shipment had been lost. They offered to send me a new one but I would have to wait another supposed 20 days until it would be received. I asked them how much of a discount they were going to refund me and they said they weren’t going to give me any discount. I canceled my order and requested a refund. Do yourself the favor and go to your local upholstery shop, you will have new cushions or covers in no time and you will be supporting local.

I bought covers for my outdoor table/chairs and chaise lounges. I bought the green. Within 2 weeks or less they faded from the sun. TERRIBLE CUSTOMER SERVICE! Go to Hone Depot or Target, they sell nice ones for less money.

Do NOT order from this company. Even after admitting a dimension error on a patio furniture cover, they did not offer to remake the piece, but rather offered a 30% store credit instead of a credit of my credit card! Why would I EVER order from then again???? Putting themselves first even after making a mistake! Their process is poor and their customer service is even worse!

This company says it offers a 7 year warranty for it's chaise lounge covers. Mine leaks after less than a year's use and they won't stand by their warranty. I'll never buy anything from them again.

Poor quality. Purchased the ultima cover and cushions got soaked this past rainy weekend. 4 years ago I purchase the elite which is lesser quality and never had wet cushions even to this day. Seems their quality changed.

Do not order from this company they lie when you buy and say it’ll ship within two weeks and then you get an email and says it’s not going to deliver to almost 4 weeks later. It is a classic bait and switch. I placed an order on April 26. It said it’ll ship in two weeks today is May 8 and now I am told that it is estimated to be delivered on May 21.

This is not chill. This is four weeks.

I have filed fraud charges with American Express, and I have a complaint going into the Texas Attorney General’s office with all the proof.

Additionally, the customer service is horrible. The lady was rude to me and argued with me and talked over me. They don’t need customers. They just need to stop people buy their stuff to get screwed over.

Nothing validates their warranty

VERY DISAPPOINTED

While I understand I may have misinterpreted the dimensions when placing my order, the price point is extremely misleading and strongly implies a much larger, more substantial product. Receiving a tiny 7” cube for over $100 was honestly shocking and incredibly disappointing.
Hiding behind a “custom sizing” label to deny returns feels unfair and leaves customers stuck with an item that does not match reasonable expectations for the cost. I have absolutely no practical use for the product I ended up stuck with. I would strongly caution anyone considering purchasing from this company to double- and triple-check all measurements, because what you receive may be far from what the pricing suggests.

I bought the ultima ripstop that has a 7 year warranty. The cover is now torn and ripping and it is less than 5 years. The warranty does not cover: (f) Normal Wear and Degradation: Normal wear and tear; discoloration; fading; staining; soiling; accumulation of dirt, dust, pollen, or debris; growth of mold, mildew, algae, or fungi; oxidation; or any deterioration attributable to environmental exposure or the passage of time;

(i) Environmental Exposure: Deterioration, fading, brittleness, or breakdown of materials caused by prolonged exposure to sunlight, ultraviolet (UV) radiation, salt air, industrial pollutants, chemicals, or other environmental factors;

this product is designed to be outside to protect patio furniture but the warranty does not cover normal wear and tear or exposure to sunlight or any defects due to the passage of time . so really, there is no warranty. Total BS

Be careful with this company - I purchased their best "premium" cover material with a 10 year warranty. I read the warranty - IT IS COMPLETELY USELESS. They have so many exclusions that ALL the things you would expect a warranty to cover - IT DOESN'T. Fading, nope. Tears, nope. Water penetration, Nope! (despite this last one being the main reason most people will get this cover!) This is a textbook case of a seeming fraud and scam behavior - marketing a warranty that is basically useless, and an example of how a company doesn't stand behind their product.

One of my covers started cracking and falling apart right after the 2 year warranty expired. Contacted company and they were quick to point this warranty exporation quickly. I have multiple covers and all but this one are just faded. This one was for sure a different low quality material. Ill try a different company in the future.

I purchased the most expensive custom fit covers with a supposed 10 year warranty. I’m at about year two, and there is mold on the underneath side of the covers. I have never experienced this problem before with even the cheapest covers. When I contacted the company, they said that wasn’t covered under warranty and maybe I should try to bleach it. I wouldn’t buy from this company again.

The Christmas tree cover we bought was fantastic and easy to put together. Shipping was fast and easy. The cover was able to fit our whole tree and another small tree without much squishing.