All worked well, the only issues were ones that I created for myself causing the carrier to deliver to the wrong office in the building but I can't really blame The Warehouse for that.
Overall a good experience and excellent customer support.
This is the second time I have bought a shredder from this company in the last 10 years. I telephoned them for advice and recieved detailed and helpful information.
I would recommend this company from family members to large companies. Brilliant!
Found the warehouse.com through searching the internet. Found what I wanted at a very good price, ordered and paid for it, and it arrived a few days later. Excellent service with emails telling me when to expect it. The laminator arrived on time and is faultless.
Based on my experience I am happy to recommend this company to anyone.
Having ordered a shredder the delivery was amazing but unfortunately unbeknown to The Warehouse the unit was damaged and in our view should not have left the factory, but on reporting this the follow up service was excellent a replacement unit arrived forthwith the very next day, very satisfied we could not have asked for more. Keep up the good work.
Huge range of shredders from several manufacturers. Proper product description and specification to help make an informed choice. Shredder itself has met all expectations and exceeded some, such as quietness of operation. I'm very pleased with this purchase.
The guy understood exactly what I needed. He recommended a shredder based on my personal requirements.The price was really attractive, and he didn't try to sell me a more expensive machine. The shredder was matched to my needs, and I didn't end up paying extra for something that was excessively powerful for my daily needs. One slight glitch with the delivery but this was more down to the carrier than the retailer.
I am still not happy about the £10 next day delivery charge that was added to
my Invoice 59385 when the invoice shows N/A after ordering on Thursday
14th March 2013 and the Shredder not delivered until Monday 18th March 2013.
Its no good having next day delivery extra on your site if its not applicable after
1 p.m. I might have just have used the free delivery and had it delivered
usually within 4 days as you E. Mail for Order placed clearly states. I think I
would use alternative sites in the future because of this mess up, and, I
am the one out of pocket after using your site.
As always we received great service, with the goods arriving next day as promised. We bought our large format laminator from them a couple of years ago and continue to use them for the rolls of film because of service and help that we get.
The website was easy to use, great choice of products and very good value.
Delivery was very fast and Phil was extremely helpful.
Thanks very much and would definitely use again.
I have just unpackaged and tried out the shredder. It is as described, and perfect for our small office, being a reasonable size and price for the semi-industrial shredder we required. We had previously purchased a cheap domestic shredder, but it wasn't up to the job - clearly we should have bought something more heavy duty in the first place - but I am pleased with the style and function of this shredder.
Service was excellent - fast delivery and I was kept informed about each stage.
I would be happy to recommend this company to others.
Arrived promptly, well packed & in good condition. Does the job well. Would have given 5 stars, but it has a continental plug, with adaptor to fit UK socket. Makes for a bulkier plug fitting; sometime I shall have to get round to changing it.
[HSM X15 Cross Cut Shredder]
My company has dealt with this group before and were happy to do so again. They did not disappoint and the delivery last week of a shredder was even quicker than expected. The website is good too with lots of helpful information and advice.
My queries about spiral bindings were very professionally answered on the phone. The chap I spoke to knew his stuff. The bindings were exactly as described and arrived within a couple of days from the order. An excellent firm to deal with.
I requested that my shredder be delivered before noon, or after 3 p.m. because I have to visit a care home daily to see my wife
The Warehouse.com ltd. bent over backward to help me, and delivered it at 10.30 a.m.,for which I was very thankful.
I would certainly recommend them to anyone with complete confidence.
The item (comb binder) arrived with minor damage that affected performance. Following a quick e-mail, I was more than a little impressed to be told that a replacment was on its way and would be with me the following day - it was!
Excellent customer service!
Make sure that when you get a date for delivery you read not only the email from Warehouse.com but that of their chosen couriers too. Warehouse.com gave us a delivery date of 19th Feb, we thought that was when it would be delivered to us but how wrong we were, that is the date it is delivered to the courier. After waiting in all day for delivery we then went to courier site which said they had received it but it would be delivered the following day. Our expewrience with Warehouse.com was very professional but we have to knock off a star for the dleivery fiasco!!
Appreciated the good advice, ease of purchase and quick delivery.
The courier they used dpd left the delivery for me at a completely different address (not even a neighbouring house!) without any authorisation. However other than this I found the company service, quality and speed of order processing excellent. I must say though I'd hesitate to re-order due to the courier used as it was pure luck that I managed to retrieve my parcel.
I couldn’t believe the price for three shredders was cheaper than one and had emails explaining exact delivery date and hour time slot...very impressed. One arrived a different date but all was explained in an email with delivery very prompt. So speedy and couldnt fault it. Will definately purchse from you again
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