The Company Store Reviews 

The material that came was very pretty, but so far off the mark in sizing and customer care could not come up with a fix that didn't involve starting all over or adding a great expense. The fitted seems to fit just fine, but the top sheet and pillow cases are for little childrens' fittings. I've had to double both items up with previous pieces from other vendors.

Sheets are decent (purchased the supima percale) but the fact that they double charged me was a huge hassle. Evidently they place a pending hold, then when it ships they charge you again. Eventually the hold is supposed to come off, but who needs $125 hold on their account? And more importantly, who wants to babysit their card every day to make sure it's reversed?

Very poor quality, yet very expensive, I returned and they received back but forgot to refund me, even after the 10 days they say it may take, I had to call again, and the took 13.50 off order refund even know they were horrible :( would not shop here again.

I placed a large order with The Company Store on 6/8/2026 for $391.35 (Order #52707756). During checkout, I was not prompted to join Comfort Rewards, nor was I shown any notice that I needed to enroll within a short grace period in order for the purchase to qualify for rewards points. I later placed a second order on 7/5/2026, and that was the first time a rewards sign-up prompt appeared. I enrolled then.

On 8/27/2026, the same day I am writing this review, I contacted customer service after returning the second order and waiting for the return to process. I asked whether the rewards points from my original 6/8 purchase could be credited as a one-time courtesy, since I had never been prompted to enroll during that purchase. The customer service representative checked with a supervisor, Jennifer, twice on my behalf. Both times, the request was declined, with the explanation that there was only about a one-week grace period.

What made the interaction especially disappointing was that even after the customer service representative went back to the supervisor twice, there was still no willingness to consider a reasonable one-time exception. I was not asking for points on a returned purchase or attempting to take advantage of the program. I was asking for a courtesy adjustment on a nearly $400 purchase after explaining that the website had never prompted me to enroll.

The supervisor’s decision seemed far more focused on defending the technicality of the policy than on resolving the customer-service problem in front of them. The interaction left me with the impression that preserving the letter of the rewards policy mattered more than retaining goodwill with an actual paying customer.

My frustration is not about the return; those points were properly removed. My issue is that a nearly $400 purchase received no rewards credit because I was never presented with the enrollment opportunity, and a supervisor would not make a reasonable one-time exception after the situation was explained. For a loyalty program, that is a remarkably poor way to build customer loyalty, and it certainly makes me less inclined to shop with The Company Store again.

I placed an order. It arrived but was the wrong item in the wrong size. I contacted customer service. They asked me to return the item with a prepaid envelope, but I now have to use my gasoline and my time to return an item that was their mistake. Then they told me that they would waive shipping when I re-ordered. I have nothing for my money and time except another errand to do. I do not believe that their customer service deserves any awards that they claim to have.
After the same kind of reply from The Company Store, they still did nothing for me. They blew a bunch of smoke and told me to call them. Why would I do that? My pound of flesh is this review because I'm not interested in a company who treats customers like that with the first purchase. I have always shopped at the Vermont Country Store for my high end pajamas and bedding. Everyone who reads this should too. They have similar items and they know how to treat a new customer to keep them coming back.

This company is owned by Home Depot. How can anyone support them?!

Bad experience. Bought two bedspreads. One was so badly packaged the quilt came ripped and they wouldn’t even process a refund without waiting over 48 hours.

The other was poor quality. Actually both were poor quality.

Great quality products, lovely colors and patterns, and excellent customer service! I have several sets of their sheets and duvet covers.
On the recent end of season sale, I bought some things, and the next day the price went even lower. I called and asked if I could get the better sale price. I expected them to say no, but figured it couldn't hurt to ask. And they said yes and issued a refund for the difference! Then my order arrived, and I love the Summer sheets and duvet cover!

Terrible Customer Service experience. I purchased their Legends Down Alternative King size mattress topper, and after using it for some time, sent it out to be dry cleaned – per the care instructions – as I wanted it to be refreshed for the summer. The item came back unusable. The dry cleaner is quite reputable and I have never had an issue with them cleaning my bedding.
I submitted this information and photos for consideration with regard to the lifetime warranty of this item as I had been instructed to do by two Customer Service agents. The item came back with the filling missing from some of the baffle boxes and overfilled in others. I attempted to shake and fluff the topper to re-distribute the filling, but it would not re-distribute. This topper is no longer able to be used as it is extremely uneven, and now filled with firm lumps of the poly fill. I have no choice but to discard it. I am extremely disappointed as this item received many positive reviews. I paid no attention to where the item was made as it was offered on The Company Store website and they purport to stand behind their products.
I asked for either replacement of the item or, at the very least, reimbursement of my $82.50 dry cleaning expense.
I was told by both The Company Store Warranty Dept. as well as Corporate Customer Support:
"Unfortunately, this mattress topper is not covered under our Lifetime Guarantee because it was not manufactured in the USA." And that I'd have to ask the dry cleaner for reimbursement as Corp. does not believe the item is defective and somehow the dry cleaner is at fault despite following manufacturer instructions. I was offered a 35% discount on a future purchase. I will be making no further purchases, so my compensation for a shoddy, foreign-made product is zero. I am out nearly $300 between the cost of the item and the cleaning. I have purchased a number of items from The Company Store. Never again.

Very pretty sheets and spread. Over 500 dollars and inferior quality. The bed spread and sheets are so thin they are like paper towels and practically transparent. I will not be a repeat customer.

I'm disappointed in the quality. I thought washing the sheets twice would help with the very crinkly and wrinkled fabric. But it didn't. I have 2 sets of 400ct percale sheet sets from Bed Bath and Beyond and they are wonderful and superior to The company store. I regret my purchase!

I liked the selection and good website.

Never shipped my order, when I finally enquired with customer service they told me they no longer had the 4 towels I ordered and would send me 3, no apology. When I didn't want 3 instead of the 4 I paid for, the customer service agent ended the chat on me. Worst customer service I have ever received.

I received my order in a timely manner and love both the sheets and the bathrobe.

Really love the pillows... had no idea how much I needed them until the first night! Great quality !

So many choices and the quality is amazing. Over the years, I've purchased 3 or 4 comforters, 4 king sheet sets...the colors are fabulous and top notch quality.

These are the most plush, thick, soft towels I have ever had.

The order arrived on time - the sheets fit as described - and were comfortable with even just the first wash.

The sheets I ordered are incredible. They’re the most comfortable, cooling, soft, but not too soft sheets I’ve ever owned. I can’t get over how well I sleep on them and I’m so thankful to have found such comfortable sheets. Thank you!

Website easy to navigate, loved that they carry 100% cotton pajamas, grateful for sale and coupon code, pajamas fit accurately to size chart, quick shipping, pajamas are soft, cool and comfortable. Well worth it.

I always trust the quality of the products at The Company Store. The mattress pad was no exception. It fit the queen bed perfectly and is very comfortable.