The Futon Shop reviews

The Futon Shop reviews

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Review by confirmed purchaser

Why does it take so long???

I ordered a futon cover on either 4/7 or 4/8, I called on 4/14 to check on my order thinking it should have already arrived or be arriving very soon... I was told it would be shipping the following day and should take 4 days to get there... For a futon cover CA to VA!!! So ultimately it will be 2 weeks between ordering and arrival for a futon cover- ridiculous!
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Review by confirmed purchaser

It wasn't what I expected.

I ordered a futon pad and what I got was a cover. In the picture it looked like there was padding. Now I realize that it was a separate futon and this was a cover "pad". I will find a way to repurpose it rather than spend the money to ship it back, but I still need a nice pad to lie on beside the hot tub on my deck.
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Review by confirmed purchaser

Good

I couldn't find the measurements for the covers but I "talked" to rep on line and he listed all the sizes for all the covers with ease. Really had no problems with company or the cover
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Review by confirmed purchaser

Full Double size futon 100% Cotton cover

Our first Futon full double size couch is great, love it, over 10 years old. The cover lasted 10 years, durable and great construction, easily to put on and off to wash. I am sorry to see the new design on the new navy cover I just order is not easy to put on and off and was very tight. The zipper is on the short side of the mattress instead of the long side. So wrestling with a full size mattress took 3 people to put on this new cover, where previously I could do it alone. The zipper creates a pleat 1/4 way down in front and on top of mattress where it is noticeable. Overall great service, the cover arrived promptly after ordering and in great condition and looks good overall.
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Review by confirmed purchaser

Multiple options on various price range and kind explanation for first time shopper

I especially liked the fact that all products are made per order. I also liked that the employees were thinking and acting very flexible to meet my needs.
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Review by confirmed purchaser

Great service

Great service and very affordable !
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Review by confirmed purchaser

Easy to order but waiting to receive the product still

I ordered last week but still have not gotten my new futon order
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Review by confirmed purchaser

Disappointing!

We ordered some parts and were told they would arrive in about a week. More than one month later, we went to pick up our parts and they had failed to order all the parts. We said no problem, we'll come back. When we placed our order we took the parts we needed, a picture of the futon frame, and the name of the manufacturer. We continued to receive calls of confused inquiries about what part we needed and what style futon. We finally got a call that all our parts were in and drove down to pick them up. WRONG PARTS!!!! We gave up.....took the wrong stuff, and ordered what we needed online in five minutes, free shipping. The guys that work at the Los Altos store are really nice, but nobody seems to know who is on 1st base. It is no wonder this store has been empty each time we have been there. We were going to order a custom mattress for our motorhome, but after this experience will go elsewhere. It cost us $27 for mostly wrong parts, but we cut our losses and moved on.
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Review by confirmed purchaser

Another happy customer

I have owned a Futon Shop piece of furniture for 13 years and just replaced the mattress. It had seen better days but with the new futon and cover it is like a new piece of furniture!
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Review by confirmed purchaser

futon matters and cover

I am very please with the items I purchased except the cover seemed a little big on the matters. I called the Futon Store and left a message regarding my problem. Got a call back offering me to send it back for a credit and purchase a different material type. I live in the Bahamas so to send it back would cost a lot so I just purchased a new cover. All in all a great experience.
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Review by confirmed purchaser

Fantastic Organic Crib Mattress -- Worth the Price!

Easy to order an organic mattress for my daughter's crib over the phone after looking at the on-line website -- great price as it was half off, on-sale! But, would've paid full-price to get this great product!
The turn-around time-frame for receiving the mattress was exactly what was advised. Picked up the mattress without any hassles.
Mattress is awesome -- 100% organic cotton and latex rubber mix -- very well built. Opted to go without the Boric Acid treatment on the mattress -- ( Boric Acid is basically formaldehyde -- which is toxic -- it is the same stuff that is used to kill roaches -- so would not want my child exposed to this, but unfortunately this is used, unless you specifically request not to have it, as per California Law Boric Acid is used as a flame retardant).
Having chemicals applied to an organic product defeats the purpose of buying organic in the first place.
To avoid the Boric Acid treatment -- just get a note from your doctor/pediatrician and the mattress will be made without those chemicals. For many years mattress were made without chemicals, but then the government got involved and you know how that goes!
But luckily there is the option to purchase things without chemicals!
Would highly recommend The Futon Shop, their products and their service. Fast and friendly!
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Review by confirmed purchaser

Sleep safely and peacefully

My mind is at ease sleeping on your wonderful, organic mattress. I bought twin mattresses for a day bed, and I wouldn't have anything but the best. My purchase was everything I had hoped for; these mattresses are investments in many future healthy nights of sleep for my visiting children and toddler grandchildren. I bought one twin firm latex and wool and another, slimmer wool mattress for the trundle. I like firm and these fit these mattresses are very firm. The washable mattress pads are more luxurious and soft than I had expected. I am very happy with my purchase.
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Review by confirmed purchaser

Exccellent Customer Service

Lots of different futon options: sizes, fabrics, mattress types, styles, wood types. A very enjoyable experience as both sales reps I spoke to (on different days) were very knowledgeable and it was not a high sales environment at all. I felt relaxed in making a good decision to fit my needs.
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Review by confirmed purchaser

Fantastic quality, made in USA! Glad to have a little piece of San Francisco in Boston!

My new futon cover is amazing! The fabric is heavy and beautifully textured. It exceeds all expectations.
Additionally, the customer service from The Futon Shop is excellent.
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Review by confirmed purchaser

I would absolutely go there again.

The salesman I worked with was so perfect in Encino. Helpful, pleasant with a great sense of humor. He was efficient and got my order done right. The last time I went I found that saleswoman very informed. I noticed this again this time like these guys have tons of training. Refreshing in this day and age. Tons of looks to choose from. Easy and quick. AND parking right in front of the store. This is simple shopping.
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GOOD SERVICE EVEN WHEN I HAD A PROBLEM!

I ordered a futon in Santa Rosa, a Black Modern Sofa Bed, the Normandy.
It was priced very well. I wasn't sure if I needed delivery or not, but the salesperson said not to worry if you need delivery we can arrange that for a $40.00 fee.
When I called to see if it had arrived, I found out that it was on back order.
I was offered the floor model (looks like brand new) with an additional discount AND FREE DELIVERY. WOW I couldn't even find this item elsewhere for anywhere near the price...THANK YOU FUTON SHOP!!! Customer Service above and beyond!!!
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Review by confirmed purchaser

Hate this

I never suggest anybody to go shop again.once i ordered futon but neither they delivered nor they informed me that they couldnt deliver. They did not give me valid reason of not delivering my product.its also ridiculous that they wanted to charge 20% of cancelation fee.i am still waiting to get my deposit money.sucks
The Futon Shop

Reply from The Futon Shop

Very sorry to hear you have had an some challenges. Please email us at customerservice@thefutonshop.com so we can remedy the issue asap. Please be sure to give us your invoice and email.

Organically Yours,
The Futon Shop
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Review by confirmed purchaser

This was one of my best furniture shopping experiences ever .

I saved so much time shopping there. Immediate help was offered by sales person and I was shown specific futons based on my needs. Everything you could possibly need for the futon is there. No pressure to buy and such a wonderful selection of materials. I was told everything would arrive on Friday for my pick up and it all was there on time. Delivery was also offered at a modest price. I am so glad I stopped at the Futon Store. I am so satisfied with my purchase. I will probably never need another futon but if I do, I will l go back.
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Review by confirmed purchaser

Exceptional Services - thank you, Sheng!

My husband & I came back for the futon upgrade at the Almaden San Jose store. We talked on the phone and came in person to work with Sheng. I am very impressed by his professionalism. He is very thorough, skillful and easy to work with. There is a choice where to shop, and I would come back to work with Sheng, on all our future purchases at the Futon shop.
It's worth while for us to get a high quality & firm futon from the Futon shop. Our guests have enjoyed coming to visit and sleeping on the comfortable futon...
Thank you, Sheng, for your exceptional & friendly service.
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Review by confirmed purchaser

Quality choices, friendly service!

Lovely shopping experience at The Futon Shop. I had looked at futons on line and at Ikea without satisfaction. Am so glad I found this store, The futon I purchased was delivered within a couple of days. It looks great, sits well. I haven't slept on it yet but I expect the best. Love the washable cover and the option for other colors. Love having a couch/chaise/bed all in one. I highly recommend!

The Futon Shop Details

About this company

Our mission at The Futon Shop is to produce the best eco-friendly, chemical-free Organic and Natural futons, organic mattresses, futon covers for our sofa beds, futon frames and platform bed frames that promote better healthy living and a good night’s sleep for all. Since 1976, The Futon Shop has been the leader in American made premium natural mattresses.

Visit The Futon Shop

Contact information

Call us on: 415-920-6800
We live here: 2150 Cesar Chavez st.
94124 San Francisco
United States

Category

The Futon Shop is ranked 6 out of 15 in the category Bedroom

The Futon Shop is ranked 7 out of 27 in the category

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