great service and assistance from owner, Susie; she provided advice based on needs and was very friendly. my first experience was not as good as the person helping me didn't have as much experience or knowledge.
I have been very impressed with the service from The Futon Shop. They contacted me by phone just to verify that my pick-up info was correct when they noticed that my address was far from the store to which I had my Shikibuton delivered. I also am please that The Futon Shop's products are made to order in the US from US components.
Since I have never purchased a futon before, I was very uneducated about the product. So I used the Chat option to get information from a representative who was extremely informative and helpful. He helped me determine which mattress I needed based on the use it would have. The next day I was able to contact the store directly by phone and place my order! I love "shopping" from my home, especially when I get such great customer service.
The entire experience with The Futon Shop has been great. From requesting swatches to receiving the final product, I have been very pleased with the level of service and quality of workmanship. Well worth the money. My futon sofa as the focal point of that living space has surpassed expectations. Thank you! Looking forward to ordering more from you!
Good selection, good price, took a little while to get here but it was worth it.
Service was exceptional for our order! I do need to return for a smaller cover. Our futon is a queen but the queen I orders is much too big. Will re-measure. Very nice staff! Love the service!
After finding the website most helpful I needed additional guidance in choosing
the perfect organic sleeping option for my 15 month old grad daughter. I called and spoke with Perry who over the course of one week and many friendly phone calls back and forth and him happily sending swatches of samples out to me, I picked the perfect option.
He worked with me on shipping and I received my ordered promptly.
I then wanted to purchase an additional cover and because the futon shop did not have the cover I wanted, they made it special order and rush shipped it to me in 3 days time.
I could not be HAPPIER Thank You Perry and The Futon Shop
The tri[fold futon is wonderful and very comfy for sleeping guests. It also stores nice in the room with a pendleton blanket over it for a low seating couch. The only downside was we thought it was $60 shipping and we were billed $75.
We've been looking everywhere for a custom futon sofa bed, and came across the Futon shop while searching online. Their website is very helpful and well designed. We went to their shop in Encino, and quickly found a wall hugger model with lots of fabric, pillow and mattress choices. Delivery was fast- we're very happy with the sturdiness and ease of operation too. The folks at the shop were friendly and extremely helpful. I'd recommend them to anyone.
I purchased a futon cover online with TheFutonShop.com, and minutes later, emailed to cancel my order. After ignoring two emails requesting the order be canceled, I called TheFutonShop. I was sent a confirmation email saying my refund would post in 24-48 hours. A month later, I was going through my credit card bill and saw that no refund had been issued. I called again, and I was told that for "some reason" the accounting department had not processed the refund. I was again assured that the refund would post in 24-48 hours.
I am never buying from these people again. What a hassle.
I went to the Futon shop this last Sunday and Brennan was the person who helped me. He was very patient as I looked at varies futons couch beds. He did have other customers he was helping but he made sure to knowledge me when I walked in the store and told me he will help me as soon as he was done with his current customers. I couldn't make my decision that day and told him that I would be back with my husband on Monday. On Monday my husband and I went to the store and purchase the futon couch bed we wanted and Brennan once again was very pleasant and helpful.
The store has great selection and the employee there Brennan is awesome. If you need a Futon I highly recommend to go and check out this store. - Mahshid
I love that my bed smells like a newly mown meadow. I have found for the - Queen - Firm - 15-20 years COMFORTREST - that unless you are able to have it re-stuffed it is really comfortable only about 5 years, just bought a 2nd to go over the 1st. The wool layer keeps it warms and retains body heat good for winter and summer temps.
I purchased a futon (frame, mattress, cover) off the website. It was 50% off due to Veteran's Day and still came out to be 1300 with shipping.
If I weren't into the whole Organic thing, I probably wouldn't have made this purchase. The website is a little confusing. If you buy each piece separately (like I did), you can't see what the final product looks like, so you just have to use your imagination. It would be nice to see what I am buying as a full couch, especially for that much money.
I am very please with my purchase. I bought a futon cover that arrived earlier than expected and is even better than I had anticipated - great quality of material that makes my futon so much more comfortable, super soft!
I ordered the Shiatsu mat and never received any shipping or tracking information until nine days later. The toll free customer service was of little use in telling me when it would ship and told me it might take two to three weeks more. The tracking number showed that label had been created, but the item was not yet picked up. They asked me to cal the warehouse, who then insisted on calling it a stretching mat, not a Shiatsu mat. I was told it would ship later today. There should have been clearer communication regarding the name of the product, when it would ship, etc.
The shopping experience was OK. The information provided was pretty good. The "empty cart" button didn't work, however. Once I made it to the shopping cart, the items in the shopping cart didn't link back to the item descriptions. That would have been handy. I only got a "time to ship" estimate after I placed the order. I was surprised to get an e-mail message after I ordered that I would receive another e-mail message 10 to 12 business days later with an estimate as to when the product would ship. That said, the product selection, the prices, and shipping costs are very good. The other downside was that my credit card was charged immediately. The company should only charge the credit card after the item has shipped to the customer. At this point, they are apparently waiting on delivery from their supplier. So I shouldn't have to have it on my credit card yet. Overall, I am optimistic that the purchase will be a positive one after I receive the product.
We spent some time in the shop trying out various mattresses and the person working there, Vinh I think was very helpful, patient and knowledgeable.
We ended up buying 4 different mattresses for several beds in our house and although we'll only receive them in 3-4 days, we were super happy with customer service!
I never write these things, but I was impressed enough with my experience that I'm providing a summary for other shoppers.
I bought a Zen bi-fold queen futon, eco-wool mattress, micro suede pillows, and a Jaxx bean bag love seat. Everything arrived in apple-pie order. The bean bag was very easy to set up. Aesthetically, it is a bit lacking--looks like a 6x3 green blob, but it is a giant bean-bag, so what do I expect? Functionally, it is incredibly versatile--easy to move around, conforms to any position, accommodates 2 comfortably, playfully. It is the ultimate love-bird nest. Spend a night cuddling with your lover in front of a fire and see if you aren't rushing off to write one of these things.
The Zen bi-fold futon is 100% great: comfortable, stylish, solidly constructed. It took me an hour to go from boxes to fully set up, but more than half the time was spent slashing through tape, wrapping, plastic, cardboard and foam. The construction consisted of 8 bolts and nuts, and two long bolts with cotter pins. The wood is solid and there are no flimsy pressed metal parts to bend and pinch. Smart design created for easy home assembly.
While you pay a premium for these products, they are high quality and certified by reputable environmental organizations. The only thing that doesn't seem eco-friendly to me is the amount of packaging--but my things did arrive in perfect condition, and I don't have any solutions. .
Consumerism is not eco-friendly, so you can't feel too green and fuzzy, buth these products and the Futon Shop business model offers a more sustainable form of consumerism, one that considers social and ecological principles.
Initially leary about futons, a visit to the Futon Shop in Sacramento changed that. The employees were very knowledgeable and informative. No pressure to buy either. We were impressed with the variety of futons available, fabrics, and price ranges. After visiting the store, we purchased our futon on line from the Futon Shop website and had the futon delivered to the store, where I picked it up. The futon is a near perfect match to our other chairs and we are very pleased. 5 stars for sure.
After shopping online, it was very helpful to come into an actual brick and mortar store and get help from an actual person.
The selection was very good, though it didn't include all the types of mattresses they have (we selected a mattress they didn't have on display).
The salesman was excellent: knowledgeable, clear, patient, helpful, but low-pressure. The process was slowed somewhat because he was the only salesman there and had to answer phone calls, etc., in the midst of helping us. However, we got what we wanted including some deals.
Note: you will need to make a series of decisions--frame size & style, type of futon, futon cover... So prepare to spend a while.
Well, I went into the Futon Shop with a general idea of what I wanted. When I got there, there were many more styles than I was anticipating, so I spent some time looking at all the different frames. Then I asked the clerk about the differences between the different sizes and styles, looked more, asked more questions. This went on for awhile and the clerk was very patient and answered all of my questions. I ended up ordering a custom made futon and a style and size tat were just right for me! It was great!
I'm a massage therapist and this mattress works wonders for Shiatsu and Thai massage. My clients found it very hard to want to get up because its so comfortable. It's durable, great quality and just an overall amazing mattress.
As we looked for a Futon that had an organic mattress, we found this site on the internet. Picked the futon we wanted, then called directly for specific info on organic mattresses. We needed something specific for our daughter that has many allergies due to an infection. After talking with personnel, we chose a mattress. All of our questions were answered. Very nice personnel. We will go back to this store again.
I'm so happy I found this store online for my chemical-free organic futon mattress. You need a note from your doctor or chiropractor and they can do it without adding flame retardant chemicals- that's just great! The guys in the store helped me figure out just what to get in my price range, and I'm really excited to get it in a few weeks! Thanks!
Went in to get a new sofa/bed. When I walked in I had an idea but didn't actually know what I wanted or if it would work for me. The sales person was very knowledgeable, helpful and most of all - incredibly patient. He answered all of my questions - even if I did ask them more than once. I would definitely recommend him to any of my friends and if you are shopping for a futon - or even think you might be - check them out..
When we first entered the store, my daughter and I had no idea what we were doing. But the employee was great, and I really wish I got his name so i could thank him. The shop was in Encino, so we were really close. As soon as we walked in we quickly noticed that the prices were very reasonable, unlike many other furniture store nearby. The merchandise was great, and we picked a futon that we liked. We haven't yet received the product, but I will make sure to update my review once we do.
When I went to the the store, the sales associate was very friendly, helpful and low pressure. Then when I called a couple weeks later to get additional information, I spoke to a different associate, who was pretty abrupt in communication, and seemed to have more of an inflexible and hard line type of attitude. Very off-putting! Fortunately I called back and spoke to the original genetleman, and made sure he got the commission for his good work, and great "bed side" manner.
I purchased a regular futon mattress 3 months ago. It was like sleeping in a gasoline tank, it was so toxic. I ordered this organic mattress 2 weeks ago. It arrived yesterday. I had a good night sleep on it last night. No headaches, no sneezing and I feel rested.
NYC SANITATION DEPARTMENT PICKED UP THE TOXIC MATTRESS THIS MORNING.
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