The Hearing Clinic Reviews 

779
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and audiologists for being exceptionally welcoming, professional, and thorough during detailed clinical examinations. People also appreciate the supportive and relaxed environment, stating that appointments are never rushed and all procedures are clearly explained. Consumers note that the exceptional aftercare and friendly reception teams make every visit pleasant and reassuring. However, some reviewers mentioned minor product limitations, noting specific issues with device clarity or phone streaming features. A few individuals also experienced difficulties or required multiple adjustment visits when getting used to their hearing aids.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that practitioners are exceptionally welcoming,... See more

Service

Reviewers highlight positive aspects of service, noting that appointments are timely and staff members are... See more

User experience

Users describe positive interactions with user experience, highlighting professional and friendly staff who... See more

Customer service

Consumers find customer service to be positive, highlighting comprehensive attention, excellent advice, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The clinic was easy to find and was bright and clean. The lady on reception was so welcoming and knowledgeable and made the booking process easy. I wanted to see Brigitte Harley as I know she is such... See more

Rated 5 out of 5 stars

Excellent as always. When I couldn’t get along with the new Starkey hearing aids they were quickly replaced with the updated version of my previous ones which are working well. It was really nice no... See more

Rated 5 out of 5 stars

Visited Milngavie Hearing Clinic today and once again it was a very positive experience. Monica was very professional and, knowledgeabl, she put me at ease immediately. Feel great knowing I was in... See more

Company replied

Rated 5 out of 5 stars

I brought my nine year old to The Hearing Clinic as she has a history of hearing issues and surgeries, she has been fine for a couple of years but we've suspected the issues were back. Booking was eas... See more


Company details

  1. Audiologist
  2. also in
  3. Hearing Aid Repair Service
  4. Hearing Aid Store

Written by the company

Specialist audiological services. Auditory Processing Disorder - assessment and management. Tinnitus Management. Discrete hearing aids.


Contact info

4.9

Excellent

TrustScore 5 out of 5

779 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(779)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Comprehensive and listened to all…

Very Comprehensive and listened to all my needs and concerns. Gave me confidence that at last I would have aids that meet my needs. You get what you pay for and past 15 minute tests from other practitioners did not give good results.
Hoping follow up sessions will fine tune the aids for even better experience with speech in noise.
I can recommend this practise if you have the money.
Thanks to Angelique at Hitchin.

October 13, 2026
Rated 5 out of 5 stars

The clinic was easy to find and was…

The clinic was easy to find and was bright and clean. The lady on reception was so welcoming and knowledgeable and made the booking process easy. I wanted to see Brigitte Harley as I know she is such an expert and is always up to date with current technology.
She took great care during my appointment, explaining every step and was very gentle. I would never go anywhere else now.

October 5, 2026
Rated 5 out of 5 stars

No hesitation in recommending

I was made to feel very welcome at the Hearing Clinic during the whole process of the initial hearing exam ,to supplying my hearing aids and the exceptional aftercare I’ve received.
The audiologist was professional, friendly and put me at ease.
I have no hesitation in my recommendation

October 16, 2026
Rated 5 out of 5 stars

Saved the day

Travelled down from Darlington for the weekend and forgot my hearing aid charger, called in and spoke to Louise who was very helpful, offered to charge my hearing aids whistle I went for a coffee, called back an hour later and collected them, thank you Louise you definitely saved the day, would highly recommend this store, great service and super friendly

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

I was greeted by a pleasant receptionist and my appointment was on time. During the treatment everything was explained and I was given advice about future treatment. Thankyou

September 8, 2026
Rated 5 out of 5 stars

Excellent Service

Had my regular ear wax removal appointment which has proved to be highly beneficial, followed by a hearing test. It was very thorough and informative.
It is a very relaxed environment and all the staff are so friendly.

September 12, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look