GLOBUS BILER AS Reviews 

471
TrustScore 5 out of 5

4.8

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Company details

  1. Car Dealer
  2. Auto Body Shop
  3. Auto Glass Shop
  4. Auto Repair Shop
  5. Car Finance and Loan Company
  6. Tire Shop

Written by the company

Globus Biler – Silkeborgs ældste bilhus Globus Biler blev etableret i 1972 og er Silkeborgs ældste bilhus. Med mere end 50 års erfaring i autobranchen har vi gennem generationer handlet biler og opbygget vores forretning på faglighed, ordentlighed, tillid og personlig service. I dag er Globus Biler et moderne og professionelt bilhus, hvor vi kombinerer vores mangeårige erfaring med den nyeste bilteknologi. Vi håndplukker efterspurgte nyere brugte biler og elbiler og tilbyder et bredt udvalg til konkurrencedygtige priser. Alle vores biler gennemgås grundigt med fokus på kvalitet, sikkerhed og driftssikkerhed. For os handler en god bilhandel først og fremmest om tillid og mennesker. Vi er stolte og taknemmelige for de mange anmeldelser, vores kunder gennem årene har givet os. Særligt glæder det os, at kunderne igen og igen fremhæver god og ærlig dialog, professionel rådgivning, hurtige svar, hjælpsomhed og personlig service. Vi er samtidig stolte af at være rangeret blandt Top 7 af Danmarks bilforhandlere på Trustpilot. For os er det først og fremmest et udtryk for den tillid, vores kunder viser os – en tillid, vi hver eneste dag arbejder for at leve op til. Vores engagement stopper ikke, når bilen er afleveret. Vores eget værksted, Globus Biler – CarPeople Silkeborg, er et moderne og professionelt autoværksted og skadescenter. Vi servicerer og reparerer alle bilmærker og udfører blandt andet serviceeftersyn, fejlfinding, reparationer, forsikringsskader, dækservice og øvrigt værkstedsarbejde. Elbiler har i mange år været en vigtig del af vores forretning. Vi har opbygget stor erfaring med salg, service, fejlfinding og vedligeholdelse af elbiler og har i dag en stor og stadig voksende kundekreds af elbilister. Vores mekanikere arbejder med moderne diagnoseudstyr og er specialuddannede til service og eftersyn af el- og hybridbiler. Det betyder, at vores kunder kan bruge Globus Biler gennem hele bilens ejerskab – fra køb, salg og finansiering til service, reparation, skade og vedligeholdelse. Hos Globus Biler kombinerer vi mere end 50 års erfaring med moderne teknologi, høj faglighed og personlig service. Vi tror på klare aftaler, ærlig rådgivning og ordentlig behandling – før, under og efter handlen. Velkommen hos Globus Biler – Silkeborgs ældste bilhus, etableret i 1972.


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4.8

Excellent

TrustScore 5 out of 5

471 reviews

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4.8

All reviews

(471)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor customer service

March 2021 we have acquired a Hyundai Kona (EL), during the sales process it was promised that a charging cable would be set in and delivered with the car.

On the delivery day, the salesperson asked us “You know how it works right?” and delivered us the keys with no explanation of the car, this was our 1st Hyundai and EL car. We were negatively impressed with such a service.

On our first trip when we needed to charge the car on the road, we discovered that no charging cable has been set in the car, creating an unpleasant and unnecessary situation, that luckily could be solved with a long 90 km/h highway tour.

When contacting the dealer, they told us that we probably misunderstood the offer of the cable.
All this situation could be avoided if the expected delivery service had been done.
Independently how efficient a Hyundai can be, that day due to the extreme poor service, could hardly bring us from point A to B, being that the ultimate goal of having a car.

We can recognize value in the car, but the low service and the stress of the unpleasant situation, make us regret our choice.
_______________________________
To answer the Globus Biler answer:

It is sad how I'm being treated as a customer, simply because I refuse to delete 1 star review.

But the review will stay as it is, because it is well deserved, and bottom line it is my right as a customer.

Best Regards

June 27, 2021
GLOBUS BILER AS logo

Reply from GLOBUS BILER AS

Det er svært at tilfredstille en kunde fra Rumænien, som efter 8 mdr. mener hun skal have et gratis Type 2 kabel. Der er desværre ikke ret meget der er gratis i Danmark, heller ikke hvis man som denne person forsøger at true sig til gratis ydelser.

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Rated 5 out of 5 stars

Great service from very customer friendly people.

Great service, fast, efficient & thorough process. The owners are very likeable, customer focussed, friendly and trusting. Very happy in dealing with them. Thank you for the smooth service.

August 11, 2017
Unprompted review
GLOBUS BILER AS logo

Reply from GLOBUS BILER AS

Thank you very much for your sweet words. We are looking forward too see you again, next time you want to change your car.
Regarding Henrik & Hans Peter

Rated 5 out of 5 stars

Excellent!

Really good service, easy to buy a car (all explained in English), good after sales support.

March 28, 2017
Unprompted review
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Rated 5 out of 5 stars

Good service

There were nice and friendly people. Quick service!

June 27, 2016
Unprompted review
GLOBUS BILER AS logo

Reply from GLOBUS BILER AS

Dear Yolanda and Eddy.

Thanks for you sweet review. It was nice to make a deal with you. We are seeing forward to give you the best service in our garage,

Regarding. Henrik Thomsen

Rated 5 out of 5 stars

Super deal

Always good and correct experience doing business with Globus Biler As!

December 18, 2015
Unprompted review
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Reply from GLOBUS BILER AS

Dear Peter . Thank you very mutch for your words and support. Its always nice til make a deal with you. See you next time .
regarding. Henrik Thomsen

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