I purchased my tickets for the event today 08/03/13. I paid for secure post, but the tickets have never arrived. They only allow customer to contact them 5days before the event, so I did call them up on Monday. They said I have to collect my tickets at the box office. Fine! So I asked them to return the money I paid for secure post. They brutally say NO. They then said that secure post is the "handling fee" to get me in the venue!!! What the heck! And they said whether or not I chose collect my tickets at the box office, I would still being charged for secure post! The customer service was so RUDE. He went on talking and repeating their ridiculous way of doing business and not letting me to finish my point. OMG, this is ridiculous! This is the worst customer services that I've ever experience in my life. Never again TicketMaster.
My daughters purchased tickets for an event using my card a year before the event was due. I paid extra for secure delivery. The tickets never arrived. You can't advise Ticketmaster of this until 5 DAYS before the event - this is a joke. They had my money for over a year yet we couldn't tell them tickets hadnt arrived until 5 DAYS before the event. Anyway, when we did contact them they said that the tickets would be duplicated and waiting at O2. But the cardholder had to be present! Well, that's fine if if the cardholder is going to the event; however the tickets were bought for my EX HUSBAND AND HIS PARTNER courtesy of my children as a Christmas present. Oh, did I forget to mention, my old card number was no longer valid and it had changed due to fraud. I explained this to Ticketmaster the DAY BEFORE THE EVENT. It took me ages to get through on their premium rate number and all the promises to call me back were NOT FULFILLED. Eventually, at lunchtime on Saturday, the day of the event, they said that they had managed to transfer the payment to my ex husband's card so that he could (hopefully) pick the tickets up 2 hours before the doors opened at the O2. (By the way, I've left out the numerous conversations inbetween which led to much stress and inconvenience - I actually had a nosebleed whilst in the call queue on the Saturday morning). Thank goodness! My ex and his partner attend the O2 and actually get the tickets at long last. Due to the stress, inconvenience and money lost to both myself and my ex, I decide to take my complaint to Ticketmaster. What a joke. I wasnt allowed to lodge it by phone, oh no I had to put it in an email. And guess what - every time you want to follow up your complaint you have to submit a brand new "question" via Ticketmaster's website. After much frustration and no response (apparently there's no timescales for responding to a complaint) I contacted STAR, their supposed "governing body". You would think it was similar to the FSA with banks. Oh no no no. STAR are obviously biaised towards their "ticketing agents" and have advised that my issue is with the provider of the ticket delivery service. Apparently, Ticketmaster are not in breach of their contract as they provided me with entrance to the event!! Even though the tickets never arrived and I had to spend 2 days constantly trying to call and sort the situation out. I dont believe this. I believe that Ticketmaster has the contract with a provider to deliver, i.e. DX Secure (they told me it was Royal Mail for a month they changed their tune). At the point of writing, I am still waiting for STAR (Ticketmaster won't correspond with me anymore) to provide the tracking reference and supposed date of attempted delivery (apparently it was signed for??!) by DX Secure so I can continue my complaint with them. As I pointed out to STAR (they chose not to respond), my complaint doesnt remain at just the fact that the tickets were not received by secure delivery, my complaint is the lack of customer service, extensive cost of contact and obstructive behaviour towards raising a complaint.
Ordered tickets for a rugby match in Ireland .... i am from the UK ... they arrived the day before at my UK address when i was already en route. Telephoned and was on hold for longer than my phone credit allowed and had to buy relacement tickets from another company ... i won't be back in a hurry!
I cant recall a time when (on the day tickets go on sale) I havent had to redial and redial and hold on for anything up to 47 mins (my personal record) on my mobile while in the car (hands free of course !) - tickets available when I do get through are usually rubbish - despite claiming to open the lines at 9am I have never yet managed to get through anywhere near that time and you are also competing with people logged onto the site (which frequently crashes in my experience) - unless you have pre-sale access the hope of a decent ticket is next to nil and the charges for post and admin bump up the price a lot - use Double8.com - you pay over face value but at least you get a decent ticket in the 1st 10 rows of chosen location! and no hassle
In short; tickets didn't arrive, called them 10 days before show date and told to call back closer to date. Called again 5 days before show, and told ok call us the day before if you haven't receive them and they will make them available for us to collect at venue. Ok I thought. Day before event still no tickets, call them and call them but no answer, they have the cheek to filter your calls around and then tell you they are to busy, I called them 39 times over two days and couldn't get through. They don't answer their emails either and only got a response that offered to organize me tickets to collect at the venue 25 mins after it had started- useless and totally unacceptable. Have told them I require a refund or replacement tickets for the same show- we will see what happens - up date coming.
There is nowhere during the booking process to input a delivery address separate to billing address. After accidentally sending tickets to the wrong address (and country) I tried reaching the ticketmaster call centre. After being on hold for over 20 minutes I decided i'd spent more on the call than the tickets and cut my losses.
This is unacceptable lack of customer support when we're forced to pay a 10% service charge! I've had the same problem with 'gigantic' before and was able to resolve it in a few minutes. Definitely never using the service again.
Responsible for the worst ticketing website for the countries greatest event.
Shows continued availability of tickets for loads of events but denies purchase because they have not invested in technology to cope with the demands of a busy website.....
Medal position - LAST!
Ticketmaster take a big cut for the tickets that they sell. Why it takes about 10% of the value of the ticket to sell it I don't know. I honestly think that they should be forced to show what actually makes up the "service charge". For me a ticket is a ticket and then adding on additional fees is as bad as the Airlines hiding a load of extra costs.
All that said I still use Ticketmaster. They are the biggest and most convenient way to get tickets.
Good, but could do much better!
Why is it that we find it acceptable to be charged a 'booking fee'????
If I went into Tesco and bought a bag of tea and was told, thank you, that'll be £1.99 plus £0.50p to take your payment .........I'd go elsewhere ...... well, wouldn't you?
But we all put up with it ...... I was charged a stonking extra £12 for two tickets recently, which were already priced at £60 each.
I think it's an outrage!!!
Why is it you have tickets for sale at vastly inflated prices when i can still get from the venue or other sources less? YES youve actually got the tickets when the venues sold out so i cant give you one star......but i have to pay through the nose.
No problems with ticketmaster - I use them 99% of the time to buy tickets for gigs just because I've always used with no problems!
I really hate paying the booking fee though, and delivery charges for tickets delivered by email is a joke!!
Highest fees, highest delivery charges, one of the worst websites and their despicable practice of allowing people to scalp others online as long as TM themselves get a cut via their reselling website make this a company I avoid at all costs. Scum of the ticket reselling world.
Pretty much says it all really.....frustrating that it seems to be impossible anymore to simply buy a ticket for an event with greasing the palm of companies like these....but at least they're usually reliable unlike several others.
OK site. Love how easy it is to use, the tickets don't seem to be massively more expensive than other sites, but I have experienced a few annoying aspects.
For repeat custom, it's good. It's user friendly, stores my details, and let's me know when bands I've seen before are about to tour again. Price-wise it's always seemed OK. If the tickets are pricey for a particular gig then the same gig tickets seem pricey on other sites too.
While they haven't been a dodgy ticket reseller like Viagogo and Seatwave, it does make you wonder how much effort Ticketmaster put in to stopping such companies bulk buying tickets from them. It's technically not illegal, but still doesn't paint them in a good light.
The last time I tried to use Ticketmaster was weird and I hope it wasn't a sign of things to come. I tried to book tickets for a comedy gig at the Hammersmith Apollo.
I picked 2 seats from the seating chart where 3 seats were still available at the end of row N. An error message then popped up telling me I couldn't have the seats as it would leave 1 available seat all by itself.
That really shouldn't be my problem. They sell seats. I've picked 2 seats. Give me what I'm willing to pay for. That 1 seat can be taken up by 1 person. People do go to gigs on their own. It happens.
Instead I ended up going to HMV's own website to book the tickets as they had no such problems, and ended up getting better seats in row M (which Ticketmaster didn't/couldn't offer me).
I bought tickets from Ticketmaster and discovered 8 months later that when I clicked a check box worded 'Receive £10.00 off your next order' at the time. Little did I know I was signing up to a membership of www.shopperdiscountsandrewards.co.uk and had had a monthly subscription of £10.00 debited from my credit card for eight months! I never typed in my credit card details to this 3rd party and so they were pulled from those already entered on Ticketmaster.
Used twice recently for two events. The first event was standing only, so was able to get a good view provided I turned up early and was prepared to wait.
The second, was at the O2, for which only the high far away seats were available. When attending the event, there were plenty of nearer seats available which I assume, ticketmaster was able to sell, so ended up with a poor choice of seats.
Each time, tickets arrive correctly and on time.
Could not use to boom anything wanted. When approached the venues could not redeem......rubbish, rubbish....cannot find a way of spending. These were bought as a present and have been returned to me - an embarrassment - tried to speak to the company and could not get through. Useless. Ticketmaster please publish how unhappy consumers can contact you.
Use ticket Master for most things I need a ticket for- and like to read the reviews by the users. Had great seats for O2 after being unable to get the view I wanted from the website the operator found the ones I wanted. Can be a bit pricey on some tickets but it is easy to compare before you buy.
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