Reply from Tier1online.com
[REPLY]
- Reviews (617)
- Amanda Lang
- 1 Review
Excellent products and service
I have bought 3 times from Tier1online and have received first class service and product each time.
- Chris Austin
- 1 Review
Laptop was like new and delivered promptly - what more could you ask for?
Refurbished Dell Latitude E5400 Intel Core 2 Duo P8400 Grade B (Marked Lid)
Although a Grade B item the laptop was presented in beautiful condition and looked like new. It was set up ready to go with everything cleared off the hard drive, but with the operating system loaded. We just set up the wireless, loaded up OpenOffice and Firefox and it was ready to use. Many thanks to Tier1 for enabling our voluntary organisation to get a laptop at an affordable price.
- John Harwood
- 1 Review
Good Stuff!
I've had a few dealings with tier1 and have found them to be reliable and offering great value, do not hesitate to use them......
- Cameron Donald
- 1 Review
Excellent service and value for money
This was the fourth laptop we have bought from tier 1 - as always delivered rapidly and better than the grade description.
- Paul Mccarthy
- 1 Review
Good value computers that arrive very quickly
I purchased a couple of laptops from Tier1online in recent years and tthey have both been extremely good value. I did not need high end spec's for the tasks I had in mind and the Thinkpad's supplied by Tier1online were perfect. Both machines were in good condition with no software issues at all. One of them was used on our boat during an Atlantic Crossing and provided the primary navigation and communication systems without fault or faliure.
The most recent one has displaced a high spec laptop as the family's favopurite browsing machine as it it so quick.
- Kken Foster
- 1 Review
Good sensible support or first class kit at great prices
I have just purchased a Lenovo Thinkpad business lap top and the advice I got was first class, as was the subsequently purchased machine, at a fantastic price, delivered exactly when it was promised. Down side - none really except that you cannot buy the operating system installed and checked. Otherwise fantastic and will use them again as the business grows
- Alexander G Morrison
- 1 Review
Slightly disappointed in deliver experience, paid for quick delivery but stock taking delayed shipment
The product itself was as expected, but the delivery experience detracted from the overall level of satisfaction.
As this was an urgent requirement, I paid for next day delivery only to find that due to the Easter holidays they were closed on good Friday. Easter Monday and for stocktaking on Tuesday after Easter. Hence the next day delivery occurred on the Thursday after Easter. (Still got charged for next day delivery).
The laptop itself worked well and still does, however I am not sure where the back-up of the operating system is stored, if at all. I suppose I need to ask, but just haven't had the time. Would have thought that data should be included with the product.
Would I buy from Tier1online again, yes. Product are reasonably priced, hopefully they can improve their delivery/shipment process so that one is not paying for a service that simply cannot be delivered.
- Mr David Henderson
- 1 Review
GOOD VALUE FOR MONEY
I bought a used laptop for my grandson and was pleased, on the whole. It arrived promptly and was less marked than the advert suggested, allthough showing signs of use there were none of the minor cracks in the casing that were warned of.
It was a little dissapointing that none of the free updates from Microsoft had been downloaded and it had a service pack installed that was serveral years out of date. Also the Wi-Fi software was in a tangle and it took someone much more clever than me to sort out. In other words, with a little attention to detail and no cost, I would have been delighted.
Reply from tier1online.com
I am very glad you saw the value in our Lenovo ThinkPad T43 (@ £79 INC VAT plus only £5 for express delivery) and even though you bought a Grade B item you were pleased with condition – they have been extremely popular product for us!
Due to the age of the laptop the Windows Service Pack installed is a little older than some and in order to sell them at £79 we were not able to perform all updates.
I have checked with Customer Services and am glad that you were able to connect your device wirelessly without the help offered. Our pre-delivery inspection includes the testing of the wireless – which was fully functional – however there seems to have been a configuration setting that needed adjusting.
Best regards,
Adam
- David Easthope
- 1 Review
Laptop as described with excellent delivery time
As somebody who doesn't know about laptops, I was a bit cautious when purchasing one. At tier1online, there was a range if laptops not only in my price range, but fitted up to a high standard for resale. It came like a brand new laptop. Not had a fault with it since. Great business and highly recommended by myself. Thanks
- Sharen
- 1 Review
Service with a smile
I found this company very professional my laptop is a refurb T43 think pad,which I'm pleased with, well worth the £79.00 it was well packed and came with helpful instructions! that's at 1st for me. All in all happy to recommend.
- Nicholas Hart
- 1 Review
i have been buying from tier1 for more years than i can remember
does what it says on the tin
i've recommended and will continue to recommend
i would not but a 2nd user pc anywhere else
- Peter Hearnden
- 2 Reviews
Great Service, Great Product
I bought a refurbished Lenovo Laptop.
My laptop was delivered within three working days of ordering.
I've been using the laptop without any problems
Would recommend this company
- Ian Kyle
- 1 Review
QUALITY PRODUCT - GREAT PRICE !
I had for a long time desired a compact but powerful laptop. I regularly checked out the latest ultraportable machines but could never bring myself to shell out the considerable investment required. Then one day I happened upon the Tier1 web site. I found Grade A reconditioned Lenova x220's with 9 cell batteries, 8gb of ram and ips screens for a fraction of the price of an equivalent new machine. I had never heard of Tier1 but a check of on-line reviews for the company were favourable. I decided to take a punt. My laptop was delivered promptly and I have been very pleased with it. I found it to be in "as good as new" condition with no discernible wear, excellent battery life and fantastic key board. I would have no hesitation in recommending Tier1 to any of my friends.
- Reginald Amor
- 1 Review
Great company to deal with.
This is the second time that I have bought refurbished laptops from Tier one. Delivery is quick and the laptops were as described. The price is very reasonable. i will definitely buy from them again.
- Claire Brunner
- 1 Review
always recommend tier 1!
goods arrived next day, condition perfect, no problems at all.
- Leigh Collis
- 1 Review
Reliable, knowledgeable, trustworthy and great at relationship building with customers..
I have been dealing with Tier1 for many years and bought at many items for me, my business and family. I have only ever had 1 problem and it was impressively dealt with urgently and reasonably.
If I can buy from Tier 1, I do.
LC
- Jon Swindley
- 1 Review
Purchases from Tier1 have always been delivered in good order and any issues have always been sorted quickly
Good products Well presented and after sales service excellent.
- Dr Kieran Bransfield
- 1 Review
All in all this an excellent company! No quibbles.
I purchased a reconditioned Dell D630 laptop from Tier1 which arrived on time and very well packaged. 10 weeks on and the laptop is going fine. Windows Vista was installed (which is not my favourite by a long way!) and I did have a small issue with the bluetooth which seemed impossible to disable but Tier1 promptly offered to rectify this remotely for me.
I have since installed Ubuntu as the OS and boot up time and general useability is much improved.
This is my second laptop from Tier1 and I would recommend them for value for money and excellent service. *****
- Simon Wormald
- 1 Review
Great quality and performance at an amazing price
I was looking for a new laptop but couldn't afford an ultrabook and didn't like the look of the new laptops in my price bracket. I saw Tieroneonline were selling refurbished thinkpads and having had a good experience with Lenovo at work decided to give them a try. The laptop arrived swiftly and in the condition described (pretty much perfect). It's performed flawlessly since then.
- Richard Darn
- 1 Review
Really good value.
All the grade A Thinkpad T420s had been sold. Then I was told some grade B ones were also available for a bit cheaper. Took the plunge. Unit is almost perfect and looked brand new when opening the box. A very good deal.
- Elizabeth James
- 1 Review
Excellente!!!
Terrific price for a great machine (Lenovo T410). No scratches, scuffs etc. Everything works perfectly as advertised & the battery holds a fair charge (about 2 hrs). There was even a free case thrown in which was pleasant surprise. As always unbeatable value & impeccable service from Tier1 - thanks guys, muchas gracias!
- Amy Bell
- 1 Review
Great idea with just a few snags
Love your website - it is very easy to use and you feel that you can trust the descriptions etc. The grading part is particularly helpful. And was very surprised at the reasonable cost of postage. The battery life is better that I imagined it would be and the laptop is solid in structure.
Have enjoyed using the laptop that we have purchased. At the beginning a few keys stuck but that seems to have sorted itself out. The only other thing is that it has shut itself down a couple of times without us knowing why. And twice when we have tried to insert CDs it has brought up a blue screen and caused a shut down. This is a little worrying but we will see how it goes.
- Grant Thorne
- 1 Review
- Sam Torrance
- 1 Review
The Perfect Laptop
This website and laptop was recommended to me by a trustworthy friend and he proved himself yet again to be trustworthy in his tech knowledge.
This laptop has been nothing but brilliant since day 1.
The keyboard feels very good to use and the laptop as a whole is very well made and feels very robust and sturdy. I was extremely happy to recieve a very good laptop bag which I didn't expect!
Overall, my experience with the laptop so far is great. I am so glad I purchased this laptop, and from a brilliant company. Thanks so much for your great service.
- Peter Bowes
- 1 Review
Very prompt service
I would have no reservation in promoting Tier1online to my friends and colleagues.
- John Stokes
- 1 Review
No tears with Tier on-line
Good fast service and all items function well
- GIULIO
- 1 Review
Perfect customer care, excellent products
I choosed a refurb Lenovo x220 and customer team helped me a lot replying to all my questions regarding shipment (I was ordering from Italy). So after my bank transfer (the only option for international customers) the parcel has been sent the same day with a trackable parcel service and arrived at my place one day before the expectation!
The laptop is in very good condition as stated on the website (a Grade A refurb).
Smooth as silk! Great staff!
Giulio
- Paul Nicklin
- 1 Review
Excellent products, low prices and fantastic customer service
I've had 6 laptops off these guys over the last few years,
Without exception they've been exactly as described (in fact usually better) and arrived securely packed.
Only had one technical issue, which only became apparent after a week and they replaced the faulty part without question.
Latest purchases were two Lenovo T43s for £79 a piece! These are tough machines and at that price they can be given to the children or thrown under the sofa without fear - unlike a tablet!.
And a T420 - I'm a software developer by trade and these are more than happy running Oracle, SQL server and a heavy IDE. For the bargain price of £370, and in perfect condition (supposedly grade B but It looks fine to me..)
- Paul.
- 4 Reviews
Another good buy
I bought a second hand laptop and have been very pleased with it, Looks and functions great and there battery is even giving a fair useage.
I have no hesitation in buying from these people again.
- Lee Goodwin
- 1 Review
Great Products, Competative prices, Great Service, Quick secure delivery and Local
I have been purchasing laptops from Tier1 for a while now and each one has been commented one by my clients as being exactly what they were looking for in a laptop. The quality of the units is second to none with the times of delivery being timed and well informed to me by email.
The care and attention of the whole process is superb and i have recommended Tier 1 to many work mates and friends .
- Carl Allen
- 1 Review
fast, efficient service with quality kit, and nice people to deal with ....
Dealt with Adam, friendly and easy to talk to. Understood exactly what I needed. The kit arrived and to be honest I should have done this years ago. Great quality at less than half the new price. Perfect for my customer's.
I have absolutely no reservations in recommending this company and I fully intend to continue using them for any future needs.
- Gareth Whiting
- 1 Review
Brilliant bargains to be had!
I bought a T410. The laptop itself is one of the best laptops I've ever had the pleasure to use. I bought it for £269 (inc VAT) with 6 month warranty, a bargain compared to other websites I have to say. Did I mention it has a speedy Intel i5 to?
All in all the service at Tier1Online.com has been second to none and I even got a free ruck sack to boot.
I definitely will be buying my future laptops from Tier1Online.com .
- Robert Thompson
- 1 Review
I have had 4 but only bought 3 IBM/ Lenovo laptops from Tier1.
This is because I had a problem with the keyboard illumination on one, it went back and was replaced with another laptop. There was no hesitation from the company.
Brilliant, you should be proud of yourselves.
- corinium
- 2 Reviews
Excellent service, excellent product, Highly Recommended
I collected a Thinkpad X220 from the office, order number 220130 . It was ready, very well packed, and, when I started it up, it felt like using a new machine. I have recommended Tier1 to several of my customers, who have all had very similar experiences. You will not be disappointed.
- Neville Fish
- 1 Review
Excellent service, product quality and value.
I really like ThinkPads and still use an X60 for travel when space is tight. I bought the second-hand ThinkPad T420 and Mini Dock + Series 3 from Tier1 which arrived the next day. The computer was well specified and in excellent condition - even the battery. After updating the BIOS and Windows 7, I removed the 320 GB HD and replaced it with a 1 TB HD with a Debian Wheezy Linux distro. The new HD was thicker than the 320 GB HD that the computer came with so I had to source Lenovo Hard Drive Rubber Rails 2 (41V9756). I now have an excellent laptop that also drives my 2560x1440 monitor. This was great service from Tier1 and I will use them again.
- Ciren Sue
- 1 Review
Brilliant!
I am really pleased with my Lenovo T43 laptop which I bought as a present for my daughter. Great value and It's much better than I thought it would be. I was hesitant about buying a refurbished model but I needn't have worried. I ordered it during the afternoon on a Wednesday and it was with me on Friday morning. I was expecting delivery to take a week. Excellent product and service.
- Dave
- 1 Review
Fantastic value, great machines.
I've bought 5 Lenovo Thinkpads from Tier1 now, and they have consistently been excellent quality and very good value for money. The last one I purchased, a Core i5 T400 for around £400 was particularly good considering the spec and condition.
I've had a few issues - one machine had a cracked case, and one PSU was dead - their customer service was very helpful and I got replacements within a few days.
Highly recommended.
- I H Sidd
- 1 Review
Great service and support
Best people to deal with, and great value products. One stop solution for all your refurbished products. : )
- Richard
- 1 Review
good product, good service, quick delivery
Very happy customer. Product was in better condition than I was expecting.
- Andrew Glazzard
- 2 Reviews
Excellent! My first port of call when looking for computer equipment.
The company has a very good range of refurbished machines at excellent prices. The machines I have purchased have been very clean and fully functional. The shipping is fast and the machines are very well packed for shipment. Unless you need the latest model of some machine (and most applications really don't need the "latest and greatest"), Tier1online may well be able to supply what you need.
