We have a faulty Prep Go Portable Formula Feed Maker, contacted Customer Services via telephone on 4th September 2026, spoke to a lady called Susie. Susie was very professional, efficient and friendly... See more
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What people talk about most
Reviews shaping this summary
Our steriliser tripped our electrics and would not work so I contacted TT parent care to see if they could help. In one quick phone call, with no wait time to get through, I spoke to a lovely advisor... See more
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The best brand ! Love all of the items they have Good prices for the high quality of the items The prep pro machine was recommended so I got it in the new stone colour and it’s actually be... See more
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I’m incredibly grateful to Martin from Tommee Tippee for going out of his way to help me find the correct inserts for my electric pump—and, to my surprise, he provided them completely free of charge... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Such amazing customer service
Such amazing customer service. Antony couldn’t have been more helpful. So polite and friendly. Was a treat talking to an actual human instead of a bot.
September 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service
Thank you nick for sorting a spare part order for us so efficiently!
September 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rosie!
Thank you so much for taking the time to leave your feedback.
We are delighted to hear Nick was able to assist you with your spare part order so efficiently! We will be sure to pass your kind words over to Nick.
Warmest Wishes,
Tommee Tippee
I would like to give my thanks and…
I would like to give my thanks and appreciation to Beth from Tommee Tippee Customer Service. She was extremely efficient and professional in helping me with my faulty Prep Go. After reviewing the video evidence, she was able to confirm that the temperature sensor was faulty and promptly arranged a replacement.
Beth was friendly, helpful, and handled the whole process quickly and professionally. I really appreciated how straightforward and hassle-free she made the experience.
September 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Beth.
It's wonderful to hear how friendly and helpful she was when assisting with your query about the PrepGo. We're glad she could get this all resolved in a straightforward and professional way!
Best wishes,
Tommee Tippee
Spoke to a live agent
Spoke to a live agent - Thomas, about an issue with the PerfectPrep machine. He talked me through the issue perfectly and helped me fix it. Was great and if I had any further issues I will be using the chat box again.
September 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Maximus,
Thank you for taking the time to leave a review of your experience with Thomas.
We are so pleased to hear how helpful he was when talking you through using your Perfect Prep.
Best wishes,
Tommee Tippee
Fantastic customer service
Fantastic customer service! I had ordered a bundle deal and didn’t realise you could choose colours etc and ended up with allot of pinks instead of clear on my invoice. I emailed to ask if I could change this and within 5 minutes I had an email back from Jo who had amended my order and got it all changed for me such a relief as I thought I was going to have to send some bits back and change them it’s great this all got sorted out before it was dispatched even with it being myself at fault such great customer service never received a response so quickly
September 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Paula,
Thank you for your feedback.
We are delighted to hear that Jo was able to assist you with your order and amend the changes for you.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Unsatisfactory customer service
I have a wearable double breast pump and there was no charger in the box. I initially spoke to customer service and they ordered me a new charger but then a few days later I was contacted to say they actually don’t have the charger and I should check back in again with them next week. As a mum who needs to express regularly, I think this is terrible service. They apologised but that doesn’t help me at all. I now have a very expensive breast pump I can’t use because the battery has died. Terrible service, wouldn’t recommend,
September 8, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Hannah,
Thank you for taking the time to leave us this feedback, and we apologise that we were unable to provide the part you needed. We understand that this is a stressful time, and would like to find a way to resolve this for you. One of our team has been in communication with you to try and get this sorted as soon as possible.
We understand how frustrating it must be, to have paid money for a product only to be unable to use it due to a missing part.
We are always looking to improve our customer service experience, and always take any criticisms and feedback on board to improve our customer service teams skills,
Warm Regards,
Tommee Tippee,
Fantastic customer service experience
I had a problem with flange size in a pump I'd purchased, so I messaged Tommee Tippee on Facebook, and within an hour, they'd helped order the right size for me to be sent out. Absolutely amazing customer service!
September 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sophie,
Thank you for taking the time to leave a review.
We are very happy to hear our customer service was amazing, and we got the correct flange size issued out to you.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee.
Great customer service
There was a small problem with my order having items missing. Cienna and Izzy were really helpful and the missing items were delivered. The responses were really quick, clear and helpful. Thank you
September 10, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello hlmmawson,
Thank you for taking the time to leave a review, it is appreciated.
We are happy to hear Cienna and Izzy got your order issue resolved while being quick, clear and helpful.
Best wishes,
Tommee Tippee.
Quick and efficient
Harry and Thomas were incredibly helpful in arranging the replacement heads for the electric nail file I bought for my baby. Have already received the email and the heads are due to arrive in 3-5 days. Thank you both for your help and support.
September 10, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that Harry and Thomas were so helpful and were able to arrange replacement nail file heads for you.
We will make sure to pass your kind words along to them.
Best wishes,
Tommee Tippee
Great customer service
Had an issue with one of my PrepGo and called customer service. Susie was amazing help and emailed to make sure how to go about sorting this out. Thank you so much.
September 10, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Georgie,
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that Susie was so helpful and got your issue resolved.
We will make sure to pass your kind words along to her.
Best wishes,
Tommee Tippee
Great customer service
I previously purchased two of the On the Go Stainless Steel Insulated Bottle Flask's and they were so good for the kids. Unfortunately had a bit of an issue with them so I contacted customer service. I spoke with Beverley who was so understanding and friendly. She agreed to replace my bottles for me.
I had to provide some pictures and once received, Izzy confirmed what I wanted and a replacement was arranged.
Thank you for all your help.
September 9, 2026
Unprompted review
Reply from Tommee Tippee UK
HI Dildhar,
Thank you for taking the time to leave a review of your experience with Beverley and Izzy.
It's wonderful to hear how understanding and friendly Beverley was and how Izzy was able to offer you some replacement cups for your little ones.
Best wishes,
Tommee Tippee
Amazing customer service
Amazing customer service today from Morgan at Tommee Tippee - I ordered some limited edition glass bottles which were unfortunately out of stock and they have sent me some bottles free of charge to make up for the disappointment - I’m very impressed!
September 10, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Joan,
Thank you for taking the time to leave a review with us,
We are sorry that we were unable to send the original glass bottles that you ordered, but we are glad that Morgan was able to assist you in getting a new set of bottles to you as soon as possible.
We will certainly pass that feedback back to him.
If you do require any further assistance in the future, please do not hesitate to reach out to us.
Warm Wishes,
Tommee Tippee.
We just had our first newborn boy and…
We just had our first newborn boy and bought the Tommee Tippee food prep maker. After following the instructions it appeared there was a slight issue with one of the functions. I contacted the Parent Care team at TT, and spoke with Beverley. Beverley couldn't have been more helpful, approachable, competent, and quick to respond when dealing with our query. After one or two email exchanges, Beverley troubleshooted and diagnosed the issue before providing a recommendation that worked. Some of the best customer care we have received, particularly in these anxious first few days after having a newborn. From Mark and Eimear.
September 9, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Mark.
Thank you for taking the time to leave your feedback.
We are very sorry to hear you experienced an issue with your Perfect Prep, we understand how important the product is for you and your little ones feeding journey and appreciate how anxious this time can be for you.
We are thrilled that our parentcare specialist Beverley was on hand to resolve the issue and was approachable and competent. We always strive to offer support the best way we can.
We are delighted that Beverley provided excellent customer service and will certainly be passing your kind words on to her.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Customer service
Had an issue with my order and reached out to customer service and Cienna was a great help really assisted.
September 9, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Abdul,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Cienna was great help and got your issue resolved.
Wish you all the best,
Tommee Tippee.
It is great experience for me bcz…
It is great experience for me bcz Debbie is team member of tommee tippee . She is great i glad she sort my problem thank you
September 9, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Gursimran,
Thank you so much for taking the time to leave such a lovely review.
We are delighted to hear Debbie was able to assist you, we will be sure to pass your kind words on to her!
Warmest Wishes,
Tommee Tippee
I ordered a steriliser and the chosen…
I ordered a steriliser and the chosen delivery supplier had ordered it to the wrong location. I got in touch with Tommee Tippee directly and I had a quick response and resolution by the customer service team. A thank you to Nicholas, Elliot and Bethany who helped resolved the issue swiftly and professionally.
September 8, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Tanvir,
Thank you for taking the time out to leave a review.
We are sorry that your parcel was unsuccessful initially but really happy to learn that the team were able to resolve this for you with speed.
We will be sure to pass on your kind words to Nicholas, Elliot and Bethany.
Please do not hesitate to get back in contact should you ever need any future support.
Best wishes
Tommee Tippee
Great service …
Reached out to the tommee tippee customer service after experiencing issues with the perfect prep machine. Jo and Nick were so helpful and sorted the issue promptly, thank you both for your help. Thank you also to cienne, although we only communicated briefly she was also very helpful and friendly.
September 8, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Rebecca,
We really appreciate you leaving a review, thank you.
It is wonderful to hear that the team worked so well for you to get everything resolved as quickly as possible.
We will be sure to pass on your kind words to Jo, Nick and Cienna.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Prep Go machine does not work properly
Prep Go machine does not work properly, there are constant issues with it being too warm and therefore not functioning or it only gives the hotshot and not cold shot.
Customer care team also refused to help!
I would never recommend this machine to anyone.
September 8, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Camilla,
Thank you for taking the time to leave some feedback.
We would kindly like to make you aware that the Perfect Prep Machine's have a built-in safety feature designed to prevent water from dispensing at a temperature that may be too hot for your baby’s feed. During warmer months, this can flag up more often. The Perfect Prep will only operate if the internal temperatures or water temperature are between 5°C-28°C
We also recommend that you keep the Perfect Prep Machine away from sunlight and warm appliances ensuring that the machine works to its best capacity.
I appreciate being a busy parent it is not always easy to keep in contact, however we can see that you are currently in contact with the parentcare specialist team. Please be rest assured we will do our very best to get all your concerns resolved as quickly as possible.
Best wishes.
Tommee Tippee.
Excellent Customer Service
We received a Baby Healthcare Kit as a gift for our new born and the thermometer wasn’t working. I received a quick and friendly email reply. All I had to do was send a short video of the problem and the team organised a new kit for me due to the fault.
Great service!
September 8, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Nicola,
Thank you for taking the time to leave a review.
We are sorry that the thermometer was not working as it should have, but are happy that the team were able to assist you so quickly.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Very good Costumer Service
Debbie was very understanding and helpful with my query and resolved it very easily.
September 8, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sian,
Thank you for your feedback.
We are delighted to hear Debbie easily resolved your query, and you found her helpful and understanding.
We greatly appreciate you taking the time to leave your feedback and will make sure your kind words are passed along to her.
Best wishes
Tommee Tippee
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