We have a faulty Prep Go Portable Formula Feed Maker, contacted Customer Services via telephone on 4th September 2026, spoke to a lady called Susie. Susie was very professional, efficient and friendly... See more
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Our steriliser tripped our electrics and would not work so I contacted TT parent care to see if they could help. In one quick phone call, with no wait time to get through, I spoke to a lovely advisor... See more
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The best brand ! Love all of the items they have Good prices for the high quality of the items The prep pro machine was recommended so I got it in the new stone colour and it’s actually be... See more
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I’m incredibly grateful to Martin from Tommee Tippee for going out of his way to help me find the correct inserts for my electric pump—and, to my surprise, he provided them completely free of charge... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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I spoke to a lady called Jo
I spoke to a lady called Jo, who was amazing. I had explained that my autistic daughter only drinks from a particular drinking cup and explained that as she is a sensory seeker, she chews through the spouts and I asked if there was a possibility of me being able to purchase the lids separately. Unfortunately, after checking, Jo informed me that they didn't supply them separately as a spare part, however, she offered to send me 2 replacement cups free of charge, which I thought was really kind. Thank you so much.
September 14, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Natalie,
Thank you for your feedback.
We are delighted to hear that Jo was able to assist you with your query and sent you out some replacement cups.
We will pass your kind words over to her.
We hope you continue to use our products or services in the future.
Best Wishes
Tommee Tippee
5 ⭐️Martin and Debbie!
Great customer service from both Martin and Debbie. Thank you so much.
September 14, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Hannah,
Thank you for your feedback.
We are delighted to hear that Martin and Debbie were able to assist you with your query.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
The customer service was great from…
The customer service was great from Beth she responded very quickly and was fast to resolve my issue. She couldn’t do enough, thank you
September 14, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Abbie,
Thank you for your feedback.
We are delighted to hear that Beth was able to assist you with your query and resolved the issue for you.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Thomas super helpful resolved issue
Thomas super helpful resolved issue
September 14, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Danielle,
Thank you so much for the 5 star trust pilot review.
We appreciate the feed back you have provided about your time speaking to Thomas.
We are very pleased to that Thomas was super helpful and resolved your issue.
Kindest Regards,
Tommee Tippee.
Extremely disappointing experience with…
Extremely disappointing experience with this company. I am a new mother of twins, and I purchased this breast pump expecting it to be reliable and suitable for an essential daily need. Unfortunately, the pump developed a serious suction problem and did not work as it should when I needed it most.
As per the policy they will send us replacement only the valve and their troubleshooting process takes upto 28 days. i can not leave my babies without milk and what am i going to do within this time frame. I was forced to order breast pump from other vendors. They should apply their policy with logic.
I contacted customer service and fully cooperated with their troubleshooting process. I provided multiple videos and all the evidence requested to demonstrate the fault. After reviewing the videos, their own team confirmed that the duckbill valve was not functioning correctly and could be causing the lack of suction. In other words, the issue was clearly identified.
Despite this, instead of resolving the matter properly, I was offered another replacement part and further troubleshooting. At this point, I had already been put through unnecessary stress and inconvenience and had to purchase another breast pump because I could no longer rely on this product for my babies.
What is most disappointing is the way the complaint has been handled. I have provided evidence, cooperated fully and repeatedly explained my situation, yet I have still had to push for a full refund rather than receiving a straightforward resolution.
For a product that is used by mothers for something as important as feeding their babies, I expected much better reliability and customer support.
I would NOT recommend this product or this company based on my experience. The product failed when I needed it, and the customer service process has been unnecessarily stressful and frustrating.
⚠️ HIGHLY NOT RECOMMENDED. ⚠️
I sincerely hope the company improves both the quality of its products and the way it handles customers when something goes wrong.
September 9, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Disha,
Thank you for updating your review.
We are sorry to hear about the experience you have had with your Electric Breast Pump and with our customer service.
As part of our troubleshooting, we require as much information as possible in order to determine what may be the fault with your item. We can see that we have offered to bring your unit in for an assessment and further investigation by our team to determine what the issue is, this is where the 28 day period comes in.
Having read through the interaction, as you mentioned, we concluded that the issue was with the Duck Valve. This is a replaceable part in the breast pump. which we're happy to send you free of charge as this should rectify the issue you have faced. We understand that you would have preferred a refund, however, as there was not a fault with the pump but with a replaceable part, we are unable to refund it.
However, we do completely understand your frustration, as to how your complaint was handled. We never want to make anyone feel as though a complaint is not handled the correct way and feedback will be provided to the Parent Care Specialist's you spoke with.
Please accept our apologies for not meeting you expectations on this occasion, we can see that you are in communication with our Parentcare Specialists and we hope to hear from you.
Kind regards,
Tommee Tippee
Such amazing customer service
Such amazing customer service. Antony couldn’t have been more helpful. So polite and friendly. Was a treat talking to an actual human instead of a bot.
September 12, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you so much for taking the time to leave a review!
It is lovely to hear about the Amazing customer service you have received from Antony. Our Parent Care Specialist's, really do try to make sure their interaction are human and have that personal touch.
Your kind words have really touched us here at Tommee Tippee, and we will be sure to pass on your kind words directly to Antony.
If there is anything else we can do in the future, please do not hesitate to get in touch.
Kind regards,
Tommee Tippee
Great service
Thank you nick for sorting a spare part order for us so efficiently!
September 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rosie!
Thank you so much for taking the time to leave your feedback.
We are delighted to hear Nick was able to assist you with your spare part order so efficiently! We will be sure to pass your kind words over to Nick.
Warmest Wishes,
Tommee Tippee
I would like to give my thanks and…
I would like to give my thanks and appreciation to Beth from Tommee Tippee Customer Service. She was extremely efficient and professional in helping me with my faulty Prep Go. After reviewing the video evidence, she was able to confirm that the temperature sensor was faulty and promptly arranged a replacement.
Beth was friendly, helpful, and handled the whole process quickly and professionally. I really appreciated how straightforward and hassle-free she made the experience.
September 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Beth.
It's wonderful to hear how friendly and helpful she was when assisting with your query about the PrepGo. We're glad she could get this all resolved in a straightforward and professional way!
Best wishes,
Tommee Tippee
Spoke to a live agent
Spoke to a live agent - Thomas, about an issue with the PerfectPrep machine. He talked me through the issue perfectly and helped me fix it. Was great and if I had any further issues I will be using the chat box again.
September 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Maximus,
Thank you for taking the time to leave a review of your experience with Thomas.
We are so pleased to hear how helpful he was when talking you through using your Perfect Prep.
Best wishes,
Tommee Tippee
Fantastic customer service
Fantastic customer service! I had ordered a bundle deal and didn’t realise you could choose colours etc and ended up with allot of pinks instead of clear on my invoice. I emailed to ask if I could change this and within 5 minutes I had an email back from Jo who had amended my order and got it all changed for me such a relief as I thought I was going to have to send some bits back and change them it’s great this all got sorted out before it was dispatched even with it being myself at fault such great customer service never received a response so quickly
September 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Paula,
Thank you for your feedback.
We are delighted to hear that Jo was able to assist you with your order and amend the changes for you.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Unsatisfactory customer service
I have a wearable double breast pump and there was no charger in the box. I initially spoke to customer service and they ordered me a new charger but then a few days later I was contacted to say they actually don’t have the charger and I should check back in again with them next week. As a mum who needs to express regularly, I think this is terrible service. They apologised but that doesn’t help me at all. I now have a very expensive breast pump I can’t use because the battery has died. Terrible service, wouldn’t recommend,
September 8, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Hannah,
Thank you for taking the time to leave us this feedback, and we apologise that we were unable to provide the part you needed. We understand that this is a stressful time, and would like to find a way to resolve this for you. One of our team has been in communication with you to try and get this sorted as soon as possible.
We understand how frustrating it must be, to have paid money for a product only to be unable to use it due to a missing part.
We are always looking to improve our customer service experience, and always take any criticisms and feedback on board to improve our customer service teams skills,
Warm Regards,
Tommee Tippee,
Fantastic customer service experience
I had a problem with flange size in a pump I'd purchased, so I messaged Tommee Tippee on Facebook, and within an hour, they'd helped order the right size for me to be sent out. Absolutely amazing customer service!
September 11, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sophie,
Thank you for taking the time to leave a review.
We are very happy to hear our customer service was amazing, and we got the correct flange size issued out to you.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee.
Great customer service
There was a small problem with my order having items missing. Cienna and Izzy were really helpful and the missing items were delivered. The responses were really quick, clear and helpful. Thank you
September 10, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello hlmmawson,
Thank you for taking the time to leave a review, it is appreciated.
We are happy to hear Cienna and Izzy got your order issue resolved while being quick, clear and helpful.
Best wishes,
Tommee Tippee.
Quick and efficient
Harry and Thomas were incredibly helpful in arranging the replacement heads for the electric nail file I bought for my baby. Have already received the email and the heads are due to arrive in 3-5 days. Thank you both for your help and support.
September 10, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that Harry and Thomas were so helpful and were able to arrange replacement nail file heads for you.
We will make sure to pass your kind words along to them.
Best wishes,
Tommee Tippee
Great customer service
Had an issue with one of my PrepGo and called customer service. Susie was amazing help and emailed to make sure how to go about sorting this out. Thank you so much.
September 10, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Georgie,
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that Susie was so helpful and got your issue resolved.
We will make sure to pass your kind words along to her.
Best wishes,
Tommee Tippee
Great customer service
I previously purchased two of the On the Go Stainless Steel Insulated Bottle Flask's and they were so good for the kids. Unfortunately had a bit of an issue with them so I contacted customer service. I spoke with Beverley who was so understanding and friendly. She agreed to replace my bottles for me.
I had to provide some pictures and once received, Izzy confirmed what I wanted and a replacement was arranged.
Thank you for all your help.
September 9, 2026
Unprompted review
Reply from Tommee Tippee UK
HI Dildhar,
Thank you for taking the time to leave a review of your experience with Beverley and Izzy.
It's wonderful to hear how understanding and friendly Beverley was and how Izzy was able to offer you some replacement cups for your little ones.
Best wishes,
Tommee Tippee
Amazing customer service
Amazing customer service today from Morgan at Tommee Tippee - I ordered some limited edition glass bottles which were unfortunately out of stock and they have sent me some bottles free of charge to make up for the disappointment - I’m very impressed!
September 10, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Joan,
Thank you for taking the time to leave a review with us,
We are sorry that we were unable to send the original glass bottles that you ordered, but we are glad that Morgan was able to assist you in getting a new set of bottles to you as soon as possible.
We will certainly pass that feedback back to him.
If you do require any further assistance in the future, please do not hesitate to reach out to us.
Warm Wishes,
Tommee Tippee.
We just had our first newborn boy and…
We just had our first newborn boy and bought the Tommee Tippee food prep maker. After following the instructions it appeared there was a slight issue with one of the functions. I contacted the Parent Care team at TT, and spoke with Beverley. Beverley couldn't have been more helpful, approachable, competent, and quick to respond when dealing with our query. After one or two email exchanges, Beverley troubleshooted and diagnosed the issue before providing a recommendation that worked. Some of the best customer care we have received, particularly in these anxious first few days after having a newborn. From Mark and Eimear.
September 9, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Mark.
Thank you for taking the time to leave your feedback.
We are very sorry to hear you experienced an issue with your Perfect Prep, we understand how important the product is for you and your little ones feeding journey and appreciate how anxious this time can be for you.
We are thrilled that our parentcare specialist Beverley was on hand to resolve the issue and was approachable and competent. We always strive to offer support the best way we can.
We are delighted that Beverley provided excellent customer service and will certainly be passing your kind words on to her.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Customer service
Had an issue with my order and reached out to customer service and Cienna was a great help really assisted.
September 9, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Abdul,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Cienna was great help and got your issue resolved.
Wish you all the best,
Tommee Tippee.
It is great experience for me bcz…
It is great experience for me bcz Debbie is team member of tommee tippee . She is great i glad she sort my problem thank you
September 9, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Gursimran,
Thank you so much for taking the time to leave such a lovely review.
We are delighted to hear Debbie was able to assist you, we will be sure to pass your kind words on to her!
Warmest Wishes,
Tommee Tippee
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