Beth and Jo were extremely helpful with my order that was shipped incorrectly. However the lack of an Australian Customer Service number did make it harder to work with as the hours on the website do... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Jo via the customer care, the responses were very quick and helpful in determining that what I am searching for is no longer available. I use the narrow teat bottles and unfortunately th... See more
Company replied
Excellent customer service, I found an issue with a product ( no fault of product, just wrong sizing ) in particular the Manual Hand Pump. After sending an email, I had a response from a lovely lady w... See more
Company replied
My daughter guzzled down her bottles like she was never fed until we got these teats and they truly work, they slowed her down significantly and she isn’t as irritated and hasn’t thrown up since. Hone... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australia
- 1800 096 938
- tommeetippee.com/en-au
4.4
Excellent
2K reviews
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Replacement bottle caps
Thanks to Florence and Cienna for helping me out! My baby was starting daycare and they insisted on having caps for his bottles but i had lost most of them. I contacted Tommee Tippee to see if I could purchase some more and they sent me 4 for free - I'm so grateful!!
August 28, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi,
Thank you for your feedback.
We are delighted to hear that Florence and Cienna were able to assist you with your query and sent you out some replacement caps for your bottles.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Reached out for help with a part needed…
Reached out for help with a part needed and there were no issues with getting the part and it was dispatched the same day so I will receive in coming days. The process was so easy!
September 9, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi,
Thank you so much for your lovely feedback!
We are delighted to hear that our Parent-Care Specialists were able to assist with your spare parts request. It's wonderful to know that everything was resolved so quickly and efficiently for you.
Warmest Wishes,
Tommee Tippee
Very disappointing experience
Very disappointing experience
I’m really disappointed with my experience with Tommee Tippee. I placed an order for a wearable breast pump and a couple of other products using the 15% first-order discount. The order was accepted, payment was taken, and I was expecting everything to arrive.
The delivery then became an issue, as the retailer advised that the order had been marked as delivered, despite the FedEx tracking on my end not showing it as delivered and us not receiving the parcel.
After contacting customer service, I was then told that the wearable breast pump was actually out of stock. I was given the option of receiving a refund or having the rest of the order sent, but this meant I would no longer be able to purchase the pump at the original discounted price.
Customer service eventually offered to refund the full order and said they would honour the 15% discount if I wanted to reorder the pump once it was back in stock. I appreciate that they offered this solution, but the whole process has been unnecessarily frustrating.
As a new parent, I was relying on these products and expected a much smoother experience from a well-known baby brand. Unfortunately, after this experience, we will be looking at alternative brands and retailers for the pump and future purchases.
Very disappointing service and communication.
September 4, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Luke,
Thank you for taking the time to leave a review of your experience ordering with us.
We are so sorry this didn't go as planned and you ended up having to contact us, only to find out the Wearable Breast Pump was sadly out of stock. We understand how frustrating this can be for new parents and how important it was to get this order.
We would love to speak with you again about this and try to find a resolution for you, however Trustpilot haven't left an email address for you. Could you reach out using one of the methods on our contact page? https://www.tommeetippee.com/en-au/contact-us
Best wishes,
Tommee Tippee
Very happy with the prompt responses…
Very happy with the prompt responses and consistency amongst there different staff members who replied.
September 4, 2026
Unprompted review
Reply from Tommee Tippee AU
Hello Chantelle,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear the team delivered prompt responses throughout.
We hope you to continue to use our service.
Kind regards,
Tommee Tippee.
Beth and Jo were extremely helpful with…
Beth and Jo were extremely helpful with my order that was shipped incorrectly. However the lack of an Australian Customer Service number did make it harder to work with as the hours on the website do not specify they are UK not Australia.
August 28, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Alex,
Thank you for your feedback.
We are delighted to hear that Beth and Jo were able to assist you with your order query.
We will pass your kind words over to them.
We apologise that our Australia phone lines are now unavailable. We have various other ways that you can contact us via email or our social media pages. We will also be happy to give you a telephone call if required. Please see the link below from our website with the way that you can contact us.
Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-au/pages/contact-us)
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Amazing customer service!
Amazing customer service and very fast responses. Am so happy with how my query has been handled and the fact that the team actually seem to care about their customers. Very happy and thankful.
August 28, 2026
Unprompted review
Reply from Tommee Tippee AU
Hello Chloe.
Thank you for taking the time to leave your feedback.
We are delighted to hear you received amazing customer service from our parentcare specialists, and received fast responses.
The care of our customers will always be our main priority and to offer as much assistance as possible. We will certainly be passing your kind words on to the team.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Classic start narrow bottles
I spoke with Jo via the customer care, the responses were very quick and helpful in determining that what I am searching for is no longer available. I use the narrow teat bottles and unfortunately they no longer make teats that are above medium flow and I’m in need of fast flow teats for my 9m old.
Quick customer service and responses. Unfortunately I’m left with no choice but to change bottles to suit bubs needs.
August 12, 2026
Unprompted review
Reply from Tommee Tippee AU
Hello Sharlene.
Thank you for taking the time to leave your feedback.
We are happy to hear that our parent-care specialist Jo was on hand to help answer your query quickly and was very helpful. We are sorry that the product required is no longer available and unable to fully assist this time.
We will always look into any feedback we receive, so this can be looked into for the future, so it is always worth keeping an eye on the website as we are always looking for ways to update and improve our products.
If you do require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
I messaged Tommee Tippee through…
I messaged Tommee Tippee through Facebook asking of they had any other flange sizes as the one that came with my pump is too large and I couldn't find any Tommee Tippee branded ones online. I spoke with Tayla who was very helpful. I have now been sent smaller sized flanges at no cost. Very happy 😊
August 12, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Amber,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists are able to be of help and get those out to you so you can keep pumping.
We will be sure to pass along your kind words to Tayla,
Please do not hesitate to get back in contact should you ever need any additional support.
Warmest Wishes,
Tommee Tippee.
Amazing customer service
Amazing customer service! I needed replacement parts for my older breast pump and couldn’t find them anywhere. Tommee Tippee were so helpful and arranged the parts for me instead of me having to buy a whole new pump. Really appreciate the great service! ❤️
August 12, 2026
Unprompted review
Reply from Tommee Tippee AU
Hello Teighler.
Thank you for taking the time to leave your feedback.
We are so happy with the amazing customer service you have received. It is wonderful to hear our parent-care specialists were so helpful in resolving your issue for the parts for your older breast pump. We fully understand how important the product is for you and your little ones feeding journey.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Repeat customers
We have been using tommee tippee products for both of our children for years & they’ve always been reliable & good quality products. We would recommend them to other families!
June 18, 2026
Reply from Tommee Tippee AU
Hello Loz.
Thank you for taking the time to leave your feedback.
We are delighted to hear you have been using our products for years for both of your children, it is lovely to know you find the products reliable and good quality and would recommend our products to other families. This truly means a lot to us.
We value your continued support and hope you carry on using our products in the future.
Warm wishes.
Tommee Tippee.
The most dysfunctional and disorganised company
Extremely disappointed with both the quality of the products and the customer service.
This all began because I received products that didn’t meet the company’s own quality standards, so a replacement order was arranged on 10 July. Since then, I have had to chase up the order three separate times.
The first replacement was apparently lost in transit. I was then told a second replacement had been sent, and as a goodwill gesture for the inconvenience, I was promised additional teats. Now, after following up yet again because the replacement still hasn’t arrived, I’ve discovered those goodwill items have been removed from the latest order without any explanation.
While customer service has responded to my emails, I shouldn’t have to repeatedly chase a replacement that should have been resolved weeks ago. The communication may be polite, but the level of organisation is unacceptable.
The biggest disappointment is the impact this has had on my family. My daughter is now almost five months old, and because I never received the correct teat size, I have been unable to bottle feed her as planned. This has made my return to work significantly more stressful and inconvenient. Had I known it would take over a month to resolve, I would have purchased the correct products elsewhere.
Being sent faulty products is one thing. Having to follow up three times, wait over a month for a replacement, and then have the promised goodwill items removed from the order is simply unacceptable. I have lost confidence in this company and cannot recommend them based on my experience.
August 7, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Tayla,
Thank you for taking the time to share your experience.
We're disappointed to hear that you feel this way and we certainly understand how inconvenient this matter has been for you, this is not what we expect our customers to encounter.
We can see that a replacement order has been shipped and is on the way to you.
We can also see that you are in continuous communication with our Parencare Specialists and we are awaiting a response from you in regards to this. We aim to resolve this swiftly for you so you can get back to your family.
We hope to hear from you,
Tommee Tippee
Very good communication
Very good communication, got my problem solved and happy with outcome
August 2, 2026
Unprompted review
Reply from Tommee Tippee AU
Hello Elisapeta,
Thank you so much for the 5 star Trustpilot review about your recent experience.
We really appreciate you taking the time to leave the review and telling us about how happy you were with the outcome.
We are very pleased to hear that your problem was solved with good communication.
We hope to hear from you in the future.
Kindest Regards.
Tommee Tippee.
Great customer service
The horns for my electric pump had splits in them and needed to be replaced as the suction was no longer as strong. After awhile of trying to find where to buy spare parts to no avail, I used the contact us section on the Tommee Tippee website. I was initially talking to an AI chat bot but they soon put in a ticket for a person to help me. I spoke to Jude, Debbie and Izzy who promptly responded to my request and have sent out new horns free of charge. The pump itself, the double electric pump is great and I'm glad the horns could be easily replaced.
July 29, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Heidi,
Thank you for taking the time to leave a review of your experience with Jude, Debbie and Izzy.
We are so pleased to hear how promptly they responded to help get you the horns you needed for your breast pump. We hope you continue to love the pump when you have those horns and the suction is strong as ever!
Best wishes,
Tommee Tippee
Above and beyond
The team was very helpful and went above and beyond to resolve the problem. I had a thermometer with new batteries thats reading incorrectly and reached out to them if theres a way to reset the device. They sent me a new thermometer! Saving this mama all the hassle of getting a new one especially with a sick child. Thankful for the parent care team!
July 25, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi AC,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how they went above and beyond to assist with your thermometer and send out a new one that you can rely on when little one isn't very well.
Best wishes,
Tommee Tippee
Descaling
Made a chat enquiry concerning a newly purchased Supersteam electric Steriliser, easily answered and resolved.
July 24, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Julie,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists are able to help quickly resolved your query and get your product back up and running.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Unable to assist with my issue but…
Unable to assist with my issue but created an enquire so someone could be in contact to help
July 22, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Tanya,
Thank you for taking time to leave your review.
Our enquires go straight through to our team who will be more than happy to help resolve your issue.
If you do not hear back soon then please do get in contact with us through our page https://www.tommeetippee.com/en-au/pages/contact-us
Warmest Wishes,
Tommee Tippee
Great communication
Great communication from all 3 team members that were communicating with me they were very helpful in founding what I needed were fast to reply to emails
July 21, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Codie,
We are very pleased to hear that you had a great customer service experience with the Parent Care specialists you spoke with
Thank you very much for taking the time to leave your feedback - it is greatly appreciated.
Best Wishes
Tommee Tippee
Customer service is too good easy to…
Customer service is too good easy to connent and resolved my issue with in 10 min.
June 5, 2026
Reply from Tommee Tippee AU
Hello Swati,
Thank you so much for leaving this kind review. We are delighted to hear that you found it easy to connect to our service and that your query was resolved so quickly.
Should you need any further help then please don't hesitate to reach out again.
Best wishes,
Tommee Tippee
Tommee Tippee is an amazing company…
Tommee Tippee is an amazing company with fantastic products. We have been using the Perfect Prep® Day & Night machine, and it has made preparing bottles so much easier. When I ran into a small issue with our machine (which has since been discontinued), I reached out to their customer service and was lucky enough to speak with Beverley.
Beverley was absolutely wonderful she was kind, understanding, patient, and incredibly helpful. She went above and beyond to assist me, and her level of customer service truly reflects how much Tommee Tippee values its customers.
It's not just the quality of their products that keeps me coming back, but also the amazing people behind the brand. If you're looking for baby products from a company that genuinely cares about its customers, I couldn't recommend Tommee Tippee more. Choosing Tommee Tippee for your little one is one of the best decisions you can make!
July 15, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Cece,
Thank you so much for taking the time to leave this lovely review.
We are so happy to hear that the Perfect Prep machine has made preparing bottles that much easier for you and that Beverly was so wonderful and helpful.
We will make sure you pass your kind words along to her.
Please do not hesitate to contact us again in future should you require any further assistance.
Best wishes,
Tommee Tippee
I cannot fault Tommee Tippees customer…
I cannot fault Tommee Tippees customer service. I purchased some pump/storage items without fully researching them first. I didn’t realise that I needed adapters for the bags and a flange adapter for the pumps. I was having trouble locating what I needed so I reached out to customer service via chat and they provided me the adapters I needed for free. I was expecting and happy to pay as I purchased the items not realising I needed the extras. They also made chatting with them easy- some companies chatting online is difficult.
July 10, 2026
Unprompted review
Reply from Tommee Tippee AU
Hi Amanda,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists were able to help get those extra parts to you so you can keep pumping, and that they left you with such a great impression.
Please do not hesitate to reach out should you ever need any future support.
Warmest Wishes.
Tommee Tippee.
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