Tools4Trade Reviews 

Bought a "new" Festool charger from here and it's arrived in a white plastic bag without it's original box or warranty card.

Returning immediately and will never buy from here again.

There's nothing wrong with Makita, but there is with Tools4Trade; appalling customer service and dubious trading practice.

We ordered a Makita Brush Cutter and received a Makita Grass Trimmer, not the same thing at all. Service Dept. said that this was all they could offer, and agreed it wasn't a Brush Cutter.

They do not offer free returns, so we used DPD (no problem with them). Today our refund came .... minus £27.69 with no explanation.

In summary, wrong product supplied, no free return and a spurious unexplained deduction.

Emailed their sales dept twice and rang once. Never received a response to emails and phone number was unobtainable. Gave up.

Bought a Festool TSV60 with scoring function that came with two 1400 Guide rails, clamps and Guide rail bag. Meant to be next day delivery, as a kit bought all together. First the saw in its Systainer arrived, no blades though in the saw and no accessories, despite the box clearly being marked as 2 of 2. DPD driver told me another driver would deliver other parcel later that day, that didn’t happen so I spoke to DPD, who blamed Tools 4Trade for not sending the items together, so I then contacted T4T, alerted them to missing items and they just blamed DPD for the separate deliveries and told me to wait until other parcel arrived prior to raising concern over lack of blades. Accessories arrived next day but when checking everything, the result was no saw blade or scoring blade in the saw, and not provided separately as I would be expecting, given they were not in the saw. Contacted T4T again, told me they would investigate and get back to me. Heard nothing next day, so another phone call, and given the same story and also informed no record of my previous calls. Then get an email saying the saw doesn’t come with two blades, do they even know what they’re selling. Subsequently I have a thousand pounds worth of unusable equipment because the primary components are missing and Tools 4 Trade don’t appear to want to take any responsibility and have stated they will need Festool to resolve. I will never spend another penny at this store and would advise anyone to be forewarned. Terrible customer service, awful customer relations and the email I eventually received practically called me an idiot or a liar in the way it suggested I look in the box again and check the saw for a blade, like that’s not the first thing I looked at. I am resigned to buy the blades elsewhere and will avoid Tools 4 Trade in the future.

I've bought tools from this company several times, so this review is based on real experience, not just a one-off purchase. I always do my research before buying, so I knew exactly what I was getting, and every tool has lived up to my expectations.
The quality has been consistently excellent, exactly as described. Orders are processed quickly, everything arrives well packaged, and I've never had any issues.
Overall, it's been a reliable company to deal with. I'll definitely be buying from them again and wouldn't hesitate to recommend them to anyone looking for quality tools.

Very good website for had a tool I need for s kitchen job that was out of stock everywhere else and other places couldn't even say when they had them back in stock so life saver will definitely be useing again also products were packaged well. Thank you

Good price, fast delivery. Whats not to like.

Free fast delivery, good quality product,

Ordered an Excel 72 tool box with overhead cabinets .
had a call from tools4trade to check delivery options , tool box arrived next day with a tail lift truck .
the driver was very helpful .
I will defo be buying more from tool4trade thats for sure
top service great value

Spent £600 on a Milwaukee table saw and £680 on a makita plunge saw in the same transaction, super fast delivery…no problem there, but when you spend £680 on an expensive item that comes supplied with 2x 5amp batteries it’s fair to expect a battery charger or at least the advert to state ‘no charger included with the batteries’ especially when you opt for the accessory pack option, customer service was useless and patronising and just blaming me for not choosing the right option but it’s not unrealistic to expect a battery charger to charge up your new batteries on your nice expensive plunge saw when you pay extra for the accessory kit or at least state that in the listing…off to Screwfix to save the day then!

Excellent! Great price andnoffers. Tools arrived so quickly and customer service was great.

Absolute Joke of a company , got a great deal on a cabinet , paid immediately! 2 hours later got a phone call to say they have to cancel my order as they don’t deliver to my address ! When I put my address into there website it allows delivery , tried to pay extra in order to receive the cabinet , couldn’t be bothered to help ! Never ordering from them again ! Unhelpful and unwilling to offer solutions to problems

I bought a Sealey woodworking bench. It’s ok-ish, the assembly instructions were dire and to make the table more stable I’ve had to modify it.
However, the vice should be on the left for a right handed worker, the images show it being on the left. My table arrived with it on the right. I asked whether I’d been sent a left handed bench. After repeated requests i got told that the photos are for illustrative purposes only.

I can of course re drill the table and put another vice in, but I struggle to see how this is a reasonable customer experience.

Or I will be honest.

Absolutely terrible customer service I would not recommend this company to anybody that I know if it being guys in the trade I know or family.

So let’s begin.

I am very dissatisfied and disappointed with your custom care service .

So first of all I ordered a dewalt jigsaw when I was overseas working I have just returned used the jigsaw and noticed it was cutting on an angle after further inspection I noticed the bottom aluminium guide that slides on the wood is bent on one side.
After contacting your custom service they told me I have to contact dewalt?

Really it’s a brand new tool purchased from your company never used and I have to contact dewalt?

All I wanted was a replacement bottom guide not a miracle to be honest I think your customer service is very poor at resolving such a small issue after paying nearly £150.00

Extremely impressed with this company I ordered items at a fantastic price and was amazed to have them delivered the next day, Fantastic quality items . Highly recommend

I’m sure tools 4 trade are good suppliers but the delivery service they use (DPD ) are shocking. Next day delivery didn’t get delivered. Needed the tool in a hurry so paid further 4.99 for next day delivery and the came out with 1 of 2 parcels.
Was told by the driver that he would be out the following day with part 2 and didn’t show. Absolutely terrible service from dpd

Well where do I start and finish.
I thought I had purchased 5 items from tools4trade but upon arrival of delivery not even made to the correct address and just slung at the local drop off depot by a lazy DPD driver as he attended the wrong address and took a photo of a redundant property. I went and collected the items from the local depot and when I returned home on 2 of the 5 items I had purchased were in the delivery boxes.
I contacted tools4trade to trace where my missing items were and was informed by the customer support executive that there should have been 4 items with the first delivery and that 1 item was to follow as it wasn’t instock but when I ordered online it stated it was but I wasn’t informed of this via anybody at tools4trade which I thought it wouldn’t have taken someone a couple of minutes to send an email to say that an item will be delivered at a later date as it’s currently out of stock just to give the customer a bit of courtesy and reassure them that the item is coming. I did eventually receive this out of stock item.
But the missing 2 items I didn’t receive from the first drop off delivery I was told that the items had been packed and that they were in the original delivery. I was asked to take photos of all the packaging and to follow so other instructions which I quite happily did as I just wanted to receive the goods that I had paid for out of my hoarded earned money to carry out some works at a disabled family’s home.
I was then informed by tools4trade customer support executive that they had contacted DPD and that and that DPD could not help any further as they had completed all the essential checks and that the packaging was original, it had not been tampered with and was all tightly packed. So from the photos that I was asked to send from the customer support executive I asked how come the packaging had been covered over with clear sellotape on top of the tools4trade tape where you can clearly see that the tools4trade tape has been cut and covered with clear sellotape. The customer support executive response was that this was the original packaging and it hadn’t been tampered with so another one of my questions was why was it covered with two different types of tape as of yet I’ve not had a response along with another 4 questions I’ve asked. So I presume I’m not going to receive the items I have paid for which then has a knock on effect for me completing some works for my customers plus I also loose my hard earned money on these missing items because tools4trade cannot give me an answer on my questions. So as regards would I recommend this company to buy tools from then definitely not if you actually want to receive the items you pay for. Would I recommend that this company was helpful with my enquiry regarding my missing items then no because they don’t inform you is something is coming at a later date and also they don’t answer your questions you ask and just blame everything on the delivery company that they hire to make there deliveries for them. Would I recommend them for customer support no because the customer support cannot answer your questions you ask and just blank your emails you send regarding these questions. So if they had a box that I could tick to recommend a rating the box I would tick would be -10.
I hope this tools4trade are happy that they have let a customer down in myself but also letting a family down by not delivery the tools I paid for to complete some essential works in there property.

I ordered a Festool from Tools4Trade for £1,200 about a month ago. The courier returned the parcel to the sender, which I was informed of. However, Tools4Trade has refused to either resend the order or refund my money.
After numerous emails, they claimed they would investigate the matter, but their responses have been contradictory and unhelpful. Tracking information clearly shows that the parcel was returned to their warehouse, yet they continue to give strange explanations and avoid taking responsibility.
Customer support, particularly Ramesh, has been completely unprofessional. I am now escalating the matter to supervisors, but I want to warn others: if you experience any issues with delivery, this company may not support you or resolve your problem. This level of service is unacceptable.

Great tools at great prices and my delivery came even quicker than expected! Goods arrived as seen on the website and I will definitely be using this company again!
Very happy customer 😁